Customer Success Dashboard
The Customer Success dashboard lets you manage your on-premise and cloud customers, their products, licenses, and orders.
Procedure
From the sidebar, select Customer Success. the dashboard has these tabs:
- Overview tab
See high-level alerts and SAP PartnerEdge Cloud Choice, flex model proof of services declarations. - Contracts tab
See your active sales contracts with your customers. - Customer Health tab
Understand project wave creation status, wave health indicator, as well as Current Cloud Backlog and Deployed ACV achievement for the PartnerEdge Program. - Renewals tab
Find a list of your customers with upcoming cloud or maintenance renewals.. - Consumption tab
Review your customers’ public cloud consumption overusage and cloud platform pay-per-use credit usage. - Projects tab
Register new projects, review missing projects, and request updates to existing projects. - Support tab
Manage your support programs such as Partner Center of Expertise (PCOE). - Provisioning
PMC/BPO Partners can manage their customer's provisioning for selected solutions.