Overview Tab

On the Overview tab, you can see high-level alerts and SAP PartnerEdge Cloud Choice, flex model proof of services declarations.


Procedure

From the sidebar, select Customer Success → Overview tab. It has the following cards:

  • Upcoming Events, within the next 120 days 
    • See critical alerts for the items in the Customer Success dashboard, including Cloud Renewal Alert and Planned Go Lives.  
  • Business Model Contracts card
    • View active customers and cloud contracts with a valid Contract Start Date.
    • View customer contracts by Business Model .
  • Cloud Business Contracts card
    View all active customers and cloud contracts with a valid Contract Start Date 
    • View customer contracts breakdown by type (Cloud/On-Premise/Maintenance Contracts) 
  • Renewals tab
    • Identify your customers that have upcoming cloud and on-premise renewals (within 120 days) 
    • Identify your customers that have missing purchase order numbers and update them directly in SAP for Me. 
  • Consumption tab
    • Identify license compliance overusages to proactively discuss with your customers. 
  • Projects tab
    • View the number of cloud customer projects registered in past 24 months, number of upcoming planned go-lives and products for which you have sold a license but for which you have not created a project. 
  • Cloud Platform Enterprise Agreement 
    • Review your cross-customer Cloud Platform enterprise agreement credit usage for the current month's closed statement. 
    • Customers who exceed 90% usage of the total cloud credit will be alerted in red as customer might be getting close of overage consumption. 
    • Customers who exceed 70% usage will be alerted in orange. 
  • Proof of Services Declarations for Cloud Choice, Flex Model card
    • Check the status of your Adopt & Operate Proof of Services Declaration. Access your inbox to complete any required actions. 
    • Adopt & Operate commission cannot be processed if Proof of Services Declaration are not submitted by the deadline date. 
    • Missing the deadline may delay your commission. If values are 0, no action is required. 
  • Additional Customer Success Resources card 
    • Lists links to resources outside the SAP for Me portal that may be relevant to you. 
  • Contracts tab
    • See your active sales contracts with your customers.