Contact Us

Guided Self Services

SAP offers you proven procedures to analyze and optimize your systems.

Guided Self Services are delivered through SAP Solution Manager and available to improve common areas like system performance, data volume management, change management, security optimization and business processes.

SAP Enterprise Support and PSLE customers can use them whenever and how often you want.

Technical Prerequisites

  • The use of the content update within the Solution Manager ensures that self-service content is up to date. For further details please see SAP Note 1143775
  • Individual technical prerequisites for a specific Guided Self-Service can be found in the document in column 'How To Enable' in the table below

Further information on specific GSS can be found under the section "Available Guided Self Services". 

In case of questions or further clarifications needed a message can be created for component SV-SMG    

Available Guided Self-Services

  • The report provides an overview about typical IT operation key performance indicators. 
  • These are e.g. total cost of operation, business process monitoring and many more.
  • Identify areas for optimizing IT operations and bringing innovation faster into your business.

  • Provides insight and facts about your core business processes
  • Shows indicators for BPA and explains the BPI methodology
  • Includes the usage of BPAs and the Business Process Operations Dashboards. It can be also the initial scope for a Business Process Monitoring implementation
  • Get more insights of this service from SAP Value Map > Business Process Improvement. Please ensure that you have signed up to Learning Hub, edition for SAP Enterprise Support before accessing Value Maps

  • It provides full control of costs associated to storage and related system management.
  • DVM ensures long-term scalability and business continuity of all critical business transactions despite permanent accumulation of data. 
  • Additionally it drives continuous improvements object by object according to your priorities.
  • Get more insights of this service from SAP Value Map > Data Volume Management. Please ensure that you have signed up Learning Hub, edition for SAP Enterprise Support before access Value Maps. 

  • It helps to optimize your transactional performance by using SAP Application Analysis Tools.
  • The analysis of ST12 traces, E2E traces or ST14 Application Checks leads to general and specific recommendations on how to change SAP and customer coding, implement missing notes or change application configurations to improve the performance of your business process steps.

  • It enables you to analyze SAP components in your SAP Business Suite solution at regular intervals. 
  • Issues are identified early, giving you time to resolve them before they impact your solution and business.

  • It keeps the security of your system at a high level by verifying critical security properties.
  • With SOS you are able to identify potential security issues and recommendations on how to improve the security of your system.
  • Get more insights of this service from SAP Value Map > Security. Please ensure that you have signed up Learning Hub, edition for SAP Enterprise Support before access Value Maps. 

  • It improves the system performance and optimizes the use of your hardware resources to make the most out of your investment.
  • By shortening the database response time and reducing the database load the overall system performance will improve as well as the response times of the affected transactions.

  • It measures key performance indicators for the quality of the transport processes in a productive system.
  • Transport related problems like import and sequence errors, as well as emergency transports, are identified. 
  • This allows quality assurance of the transport processes.
  • Transport statistics are provided for better control and governance.
  • The change management processes are directed towards SAP Best Practices.
  • Get more insights of this service from SAP Value Map > Application Lifecycle Management. Please ensure that you have signed up Learning Hub, edition for SAP Enterprise Support before access Value Maps. 
  • Find more about this topic in Proactive Transport Checks in Learning Hub.

  • It analyzes a set of transport requests before being imported into a target system and checks for potential import errors.
  • This service identifies transport related problems like import or sequence errors proactively before the import is done. 
  • It also predicts the import times and identifies problems because of different software versions in the export and import system. 
  • It provides best practice recommendations on how these errors can be avoided. 
  • As a result, the import gets more robust and the stability of the production system is improved.
  • Get more insights of this service from SAP Value Map > Application Lifecycle Management. Please ensure that you have signed up Learning Hub, edition for SAP Enterprise Support before access Value Maps. 
  • Find more about this topic in Proactive Transport Checks in Learning Hub.