SAP Enterprise Support Value Maps
Empowerment - Collaboration - Expert Access
Application Lifecycle Management (ALM) Value Map
What our customers are saying about Value Maps...
"We were planning an SAP archiving initiative and needed a cost-effective approach that utilized our annual maintenance investment.
The SAP Enterprise Support value map for data-volume management service allowed us to choose the right SAP Enterprise Support offerings, provide feedback for improvement, and more effectively engage SAP Active Global Support. We have reduced our efforts to do these tasks by at least 50%."
— Paul Forrester, Florida Department of Revenue, USA
"The biggest benefit I have gotten from the Security Value Map pilot has been this huge new reservoir of accurate resources. If I send a question to my advisor that he/she does not know, the advisor turns and refers the question to someone who does. I was happy to experience the meet the expert sessions and advise from the advisors. It was a great opportunity to get feedback from the experts in Germany, which has been difficult task in the past. With the current delivery format, the support is more personable. It feels like I have my own SAP contact that I can count on to point me in the right direction."
— Vincent McCoy, Fulton County Schools, USA
"As part of our support engagement, we took advantage of the SAP Enterprise Support value map for monitoring and alerting, which significantly accelerated our project. After attending several SAP Enterprise Support Academy meet the expert sessions, collaborating peer-to-peer on SAP JAM, and benefiting of the expert-on-demand service, we reduced the time spent researching and analyzing issues by at least 30%. We will continue to utilize and support the SAP Enterprise Support value map concept.”
— Rick Scibek, North Carolina Department of Transportation, USA
"We planned to upgrade and migrate SAP NetWeaver BW to SAP HANA to improve our system performance. Therefore, we participated in the SAP Enterprise Support value map for SAP HANA where we received tailored guidance for the transition to SAP HANA.
Through various continuous quality check services and expert-guided implementation sessions, SAP empowered us to run this solution.
As a result, the average run-time of our daily sales reports improved by at least 99%, from 30 minutes to less than 10 seconds. We significantly optimized our sales process and reinforced our business success.”
— Yan Zhang, NTUC Fairprice Co-Operative Ltd, Singapore
"The SAP Enterprise Support Advisory Council's program for SAP mobile solutions is important for customers who are discovering possible options and use cases related to SAP Fiori apps. We took advantage of the mobile solution value map during our planning phase. We also participated in different mee-the-expert sessions and expert-guided implementations for SAP mobile solutions for SAP Fiori and directly experienced the SAP Jam social collaboration model. These efficient service offering reduced our overall training and prototyping effort by about 10%"
— Duncia Aird, AVI Financial Services (Pty.), South Africa
"We leveraged the SAP Enterprise Support value map for custom code management to get full transparancy of quality and usage of our custom code. We figured out that 42% of our custom code objects have quality problems, 13% of all custom code was not used, and we can eliminate 13% of our custom code objects, since they are cloned from SAP standard object. We are now proactively monitoring our custom code with SAP Solution Manager. The value map helped establish best practices that we will continue to follow."
— Haka Edis, Solen Cikolata Sanayi ve Tic. A. S., Turkey
"Participating in the value map pilot for test management has accelerated our SAP Solution Manager empowerment. It has helped us establish a clear path forward and increased our understanding of test management efforts and outcomes. Based on our past efforts to learn about test management, we believe that the value map for test management accelerated the acquisition of the knowledge and skills needed to effectively implement test management by 50%.”
— Isabelle Arickx, Team Lead – Development,
Federale Overheidsdienst Budget em Beheerscontrole
- Expert guidance per topic
- Social media features and interaction
- Simplified content structure
- Empowerment and "peer-to-peer" collaboration
There are no prerequisites, but being on SAP Solution Manager 7.1, SP10 (SP5 minimum), is an advantage, since the latest toolset is available from this version onwards.