Contact Us

Support in SAP for Me

Get support for your SAP products through SAP for Me, and access alerts, metrics, and insights about your product portfolio all in one place.

SAP for Me Mobile app

With the SAP for Me Mobile app, you can easily interact with SAP from anywhere and at anytime. You'll have complete transparency into your SAP product portfolio all in one place.

  • Receive mobile notifications
  • Find SAP Notes and SAP Knowledge Base Articles
  • Report a case or conduct an Expert Chat
  • Manage your support Cases
  • Monitor cloud service status
  • Monitor the status of your service requests
  • See SAP-relevant events
  • And more

Popular Support Tasks

Knowledge Base

Search a variety of support repositories including knowledge base articles, SAP Notes, product documentation, forums and other support information.

Get Support

If you are unable to find a solution using search, use one of these channels to get help: Schedule an Expert, Expert Chat, Ask an Expert Peer, and case creation.

Software Downloads

Find information about topics such as installations, upgrades, support packages, patches, databases, address directories, reference data and SAP Download Manager.

Users & Authorizations

Add and remove users, find your important contacts, and control which applications are accessible to your company's existing user base.

Systems & Installations

An installation contains systems which represent the computers on which you installed your SAP product, or a tenant that SAP manages for your business in the cloud.

Keys

When working with SAP software, keys may be needed such as license keys, migration keys, developer and object (SSCR) keys, plus your own namespaces to modify it.

Manage Remote Connections

Set up remote access so that SAP Support can quickly diagnose and solve cases you report, without needing to be at your desk or on the phone.

Cloud Availability

SAP for Me offers a customizable dashboard view of the status of your SAP Cloud services, providing real-time information on incidents, scheduled maintenance and upgrade events occurring with your products.

Reporting

The Customer Insights dashboard is a reporting application that provides a holistic, customizable overview of SAP Solutions across all support contracts and deployment types.

Für deutschsprachige Besucher gibt es eine Übersicht über die wichtigsten Support-Anwendungen auch auf Deutsch.
(For German-speaking visitors, an overview of the most important support applications is also available in German.)

Release Information for Support Tools in SAP for Me

We recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes search, Get Support application, system data administration, and others, may not be available. We are sorry for any inconvenience.

Single Sign-On with SAP Passport

SAP Passports are digital client certificates that assist you in securely navigating throughout SAP digital websites, without repeated prompting to log in. Once you have applied for an SAP Passport, SAP Trust Center issues your SAP Passport. 

Learn more about using SAP Passports

Help & Resources

SAP Ariba

Support for Ariba customers (buyers) can be found on Ariba Connect.
 


For Ariba end-user support and suppliers:

Contact Ariba Support
Self-help Support Resources

SAP Fieldglass

SAP Fieldglass Administrators, Program Office Managers, and Manage Service Providers should contact support via SAP for Me.


For SAP Fieldglass end-user support (including workers, suppliers, and buyers):

SAP Fieldglass Help Center

SAP Concur

Authorized support contacts please use the support contact number that was provided. For general inquiries please.