SAProuter is a software application that provides a remote connection between our customer's network and SAP. This remote connection enables:

  • secure unattended root cause analysis of incidents;
  • secure delivery of SAP support services

SAProuter can be used with traditional SAP products as well as analytics solutions and offerings acquired from Sybase. For a comprehensive list of which SAP Business Analytics products benefits from SAProuter connections, see SAP Knowledge Base Article 1478974.

SAProuter controls access to your network on application level and is a useful enhancement to an existing firewall system (port filter).

SAProuter can be used to:

  • improve network security, using a password or by only allowing encrypted connections from known sources;
  • control and log the connections to your SAP system
  • set up an indirect connection when programs involved cannot communicate with each other due to the network configuration;
  • increase performance and stability by reducing the SAP system workload within a local area network (LAN) when communicating with a wide area network (WAN).
Install SAProuter
Register SAProuter

To register your SAProuter installation with SAP, please follow the instructions within SAP Note 28976.

If you still have trouble, please report an incident using component XX-SER-NET-NEW, explaining where you need assistance or guidance.