Remote Connection

Allow SAP support engineers remote access to your systems, so they can troubleshoot your issues faster. Your S-User ID requires the Open Service Connections authorization to manage these remote connections. Please check your S-User ID's existing authorizations, and contact your super-administrator if you do not have this authorization.

There are three steps involved in opening a service connection via the Support Portal:

  1. Select the system to configure.
  2. Set up the required service connection types (done once for each system).
  3. Open the required service connection type and specify the timeframe for allowing SAP access to the system.
Having Trouble?

Read the help documentation for detailed instructions on opening a remote connection.