SAP now offers technical support via Expert Chat.*
SAP teams are working hard to deliver a Next Generation of Support experience by offering new, effective, and efficient ways for you to interact with SAP Support. As a part of this initiative, we are proud to offer real-time product support by chatting with an SAP support expert live, from the convenience of your computer. To get started with Expert Chat, simply begin the process of submitting an incident. If Expert Chat is available for the component you have chosen, you will see the Start Chat button next to the Submit button in your incident form.
*The Start Chat button will only appear if there is an available support engineer, or if the feature is available for the component that you have selected in the incident form.
Frequently Asked Questions
Chat may not be available for the component you have selected in the incident form. Alternatively, there may not be a support engineer available to chat at the time.
No, if the support engineer is unable to resolve your issue at the time, he or she will continue the incident submission process for you. The chat transcript will always be captured and recorded in your incident log, whether the issue is resolved immediately or not.
Yes, the chat transcript will be recorded in your incident log for your convenience.
When you open a new chat session, you will be connected with a trained SAP expert from our team. There are no robots or automated responders.
You are welcome to use the chat functionality to get assistance for any technical problems that cannot be answered by an SAP Note or Knowledge Base Article (KBA).
The best way to speed up processing or escalate an existing incident is to contact the Customer Interaction Center (CIC).
We do not limit the number of times you may contact support via chat. However, we recommend you start only one chat session per problem or question that you have.