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Schedule an Expert v2 on August 21

An enhanced tool and user experiences is coming to you

As our valued SAP Preferred Care customer we are pleased to announce the release of an updated version of SAP's Schedule an Expert tool.

Available since September 2015, Schedule an Expert has allowed you to schedule a 30 minute session with an expert at a time of your choosing. And now, Schedule an Expert has been updated to support most SAP products and offers an improved experience, driven by your feedback

The upgraded Schedule an Expert tool will be available starting Monday August 21st

What's New?

  • Easy access through a new tile on available to all on the SAP ONE Support Launchpad.
    • Please Note: the “Schedule an Expert” tab on the home page of the SAP Support Portal will be sunset on Friday, August 18th. Learn about the new tile here.
  • The ability to create sessions for most products in the SAP portfolio
  • An enhanced interface, based on customer feedback, for creating and managing booked sessions
  • Your company administrators are automatically enabled for access to the new Schedule an Expert

How to Schedule

Please Note: Session availability may be limited the first few days after the Monday, August 21st launch as we add new resources to the new Schedule an Expert system 

  1. Access to the new Schedule an Expert is through a tile on the SAP ONE Support Launchpad
  2. You need to add the tile to your personalized Launchpad using these instructions
  3. Read through the resources in the Learn More section above

What's the Same?  Support on your schedule.

Similar to booking an online doctor's appointment, Schedule an Expert lets you speak with an expert on a topic of interest, at a time of your choosing.

  • Less ping-pong  between engineers and you for faster answers to your questions
  • Direct access to experts, based on your areas of interest
  • Access to experts at a time that is convenient for you

Please Note: There is a minimum 3-day booking lead time to allow engineers to prepare for the appointment.