Service Provider and Business Innovation Enabler
IT departments are often confronted with complaints about lacking service and high cost. But when can a company be really satisfied with its own IT department? Advanced Customer COEs proactively address this question with transparency, efficiency and business acumen. They clearly define an IT service portfolio and communicate their cost model.
Advanced Customer COEs are good service providers.
Apart from their service offering, IT departments often have to defend and underline their business value. With IT operations being increasingly automated and IT projects running reliably and smoothly, IT departments are more and more often questioned by business and have to point out their unique selling proposition. Advanced Customer COEs actively tackle this issue and prove their value by providing businesses with innovative ideas and competitive advantages.
Advanced Customer COEs are business innovation enablers.