Business needs

  • Help customers measure their current software license usage & clarify licensing and measurement topics prior to specific commercial or contractual events

  • Provide individualized enablement for license utilization management either independent from audit activities or in case of complex environments prior to an audit execution  

  • Support customers by offering customized measurement education, specific SAP product measurement best practices and knowledge transfer

Delivery approach and scope

  • CMS is initiated by the customer and not by SAP's contractual audit rights 

  • Service scope detailing depends on specific customer needs (collaborative measurement and/or individualized measurement enablement)

  • Delivered by SAP specialists working on-site or remote with the customer

Value and benefits

  • Address different measurement questions and challenges 

  • Explain measurement procedures and approaches 

  • Knowledge transfer based on specific product measurement and licensing requirements

  • Establish jointly a clear view on customer's license usage in comparison to their license entitlement

Process flow

Request

  1. Customer issues a service request to SAP
  2. SAP evaluates if CMS is the appropriate service to support the request

Prepare

  1. Alignment with customer on scope, timeline, and specific delivery approach 
  2. Composition of the SAP service & customer team members including a dedicated SAP service lead

Execute

  1. SAP service team & customer execute jointly the measurement and/or enablement based on the agreed scope
  2. Onsite or remote format possible 
  3. SAP service team & customer validate jointly the performed measurement

Report

  1. SAP service lead to prepare detailed Service Outcome report for the customer 
  2. CMS Outcome report will include all steps and approaches that were used to execute the service

Useful links

CMS overview

You can download the Customer Measurement Service info sheet to get all information on a single page.

Download Info Sheet
Global Adoption & Experience CoE

To get an overview of all our services and for more information go to the Global Adoption & Experience CoE page.