My Support

SAP Notes、SAP サポート技術情報 (KBA)、SAP Community コンテンツなどさまざまな情報源を検索できます。

SAP ONE Support Launchpad

 

SAP ONE Support Launchpad(ラウンチパッド)では、タスクごとに必要となるサポートリソースに直観的にアクセスできます。ロールプロファイルをカスタマイズすることで、関連アプリケーションと必要な情報のみが表示され、効率的で使いやすい作業環境を提供します。

ラウンチパッドでは、S ユーザー ID を新規作成してお客様社内のユーザーが SAP サポートアプリケーションにアクセスできるようにする、SAP ナレッジベースを参照して既知のソフトウェア問題の解決策を見つける、解決策が見つからない場合にインシデントを登録する、ソフトウェアをダウンロードおよび有効化する、お客様の現在のソフトウェアバージョンの技術情報を共有して SAP サポート部門がお客様の問題を効果的に解決できるようにするなどが可能です。

サポートアプリケーション

SAP ONE Support Launchpad で良くご利用いただいているアプリケーション

ナレッジベース

SAP サポート技術情報の検索、自分の SAP Notes & KBA、ノートアシスタント、SAP Notes の副作用レポートなどのセルフサービスツールを使用して、解決策を見つけます

インシデント

SAP 製品に関してお困りのことがあり、SAP サポート技術情報で解決策が見つからない場合は、SAP Product Support にインシデントをご登録ください。

ソフトウェアダウンロード

インストレーション、アップグレード、サポートパッケージ、パッチ、データベース、アドレスディレクトリー、リファレンスデータ、SAP ダウンロードマネージャーなどのソフトウェアダウンロードに関連するトピックについて詳しく知ることができます。

Users & Authorizations

Add users, remove users and control which applications on the SAP Support Portal or SAP ONE Support Launchpad are accessible to your company's existing users.

Systems & Installations

When you purchase an SAP product, an installation is created. It contains systems, which represent the computers on which you installed your SAP product or a tenant that SAP manages for your business in the cloud.

Keys

When working with SAP software, various types of keys may be needed such as license keys to activate the product, migration keys, developer and object (SSCR) keys, plus your own namespaces to modify it.

ユーザーと権限管理

ユーザーを追加または削除したり、お客様の会社の既存のユーザーが SAP Support Portal または SAP ONE Support Launchpad から利用できるアプリケーションを指定したりすることができます。

システムとインストレーション

SAP 製品をご購入いただくと、インストレーションが登録されます。インストレーションにはシステムが含まれており、システムは SAP 製品のインストール先のコンピューター、または SAP がクラウドで管理しているお客様用のテナントを表します。

キー

SAP ソフトウェアをご利用いただくにあたって、製品を有効化するためのライセンスキー、移行キー、開発者&オブジェクト (SSCR) キーなどさまざまなタイプのキーが必要になります。また、お客様独自の開発名称領域の申請を行うことができます。

ラウンチパッドのリリース情報

お客様の作業に支障をきたさないよう万全を尽くしておりますが、「SAP Notes 検索」、「SAP インシデントフォーム」、「システムデータ管理」などのアプリケーションで一時的な問題が発生する可能性がございます。そのため、メンテナンス予定日にシステムの稼動開始やアップグレードを予定しないことをお勧めいたします。ご不便をおかけいたしますことをお詫びいたします。

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Release Notes
  • Fast Access tiles give you direct access to the key information repositories or tools that supplement the launchpad tools.
  • The new and improved incident form layout with independent sections lets you log an incident in a linear way or jump into each of the elements and provide the details.
  • Improved presentation of requirements for very high and high priority incidents allow you to provide mandatory information in a single place.
  • When selecting a system in the incident reporting process, you are presented with comprehensive information on systems and filters to easily identify the system.
  • The Support Log Analyzer suggests files in the incident form's Attachments section.
  • The component predictor automatically suggests potential components when you report new incidents.
  • The expert area predictor automatically suggests potential expert areas when customers book Schedule an Expert sessions.
  • The overhauled Technical Communication User application lets you generate SAP passports if you want to exchange data with the SAP Support infrastructure using client certificate authentication.
  • The authorization concept for the Cloud Availability Center (CAC) has been enhanced.
  • In the System Overview application, the order of tiles has been adjusted to reflect their popularity, and amended default views make it easier to work with this dashboard.
  • In the SAP Enterprise Support reporting cockpit, the default view has been changed from scroll-based to tab-based display of all data, which minimizes loading times.

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  • Drag and drop functionality as well as multi-selection simplify adding attachments to incidents.
  • Notifications will be issued when active license keys are about to expire.
  • New data sections have been added to the SAP Enterprise Support reporting cockpit application.
  • The DVM Data Reduction Potential application has been enhanced to give you easy access from the dashboard to detailed information.
  • The SAP HANA Enterprise Cloud (HEC) Landscape application now allows you to create customer-specific groups by bundling systems into landscapes that you can easily evaluate.

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  • The new SAP Enterprise Support reporting cockpit provides an interactive, integrated and comprehensive overview of support statistics for customers, their contracts, incidents, system landscape, and more.
  • The Cloud Availability Center, which offers a customer-specific dashboard with focus on relevant information about your cloud product availability as well as maintenance information, has been completely overhauled.
  • Removal of enforced search and improved input field validation streamline process steps in the incident reporting tool.
  • Notifications about new SAP Notes in a support package ease the task of regularly checking them during system upgrades.
  • In the System Data application, direct links to software download and to Open Source Legal Notices have been added to products installed on a system.
  • For cloud tenants, it is now possible to request a name or ID change.
  • An enhancement in the DVM Data Reduction Potential application, lets you determine which applications and tables store analyzed data, hence helping you to understand the reduction potential calculated by the tool.
  • A new automatic analysis has been added to the SAP EarlyWatch Alert Workspace application: Top SQL statements by total load, CPU consumption and memory consumption.
  • A new feature lets you securely share passwords in the SAP HANA Enterprise Cloud (HEC) Service Request application.
  • Download HEC service requests to your local computer through the new PDF Download feature.

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  • The process to inform new users about their ID and password has been completely overhauled.
  • The new Custom Code Analytics application provides an overview about the custom code footprint and insights into code quality and usage.
  • Launchpad visitors can now select the new role SAP Cloud for Customer.
  • In the incident management process, the maximum file size of attachments has been increased to 250 MB per file.
  • Super administrators can now protect authorization packages to prevent changes.
  • Cloud Administrators have got more authorizations.
  • Authorizations granted through packages are reflected in a user's authorization profile
  • The System Data application supports the download of favorite and deleted systems' details.
  • Leading products can be bookmarked when marking a system as favorite.
  • The HANA Enterprise Cloud (HEC) Landscape application visualizes the setup for all systems running on SAP HANA.
  • The template selection in the HEC Service Request application allows you to mark services as favorites.

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  • The Download Legacy Incidents application provides you the possibility to download your company's closed incidents that were reported prior to January 1st, 2014.
  • The completely revamped Announcements of Legal Changes application assists you in keeping your systems compliant with the latest legal requirements.
  • The Show Changes (Compare Versions) feature for KBAs has been re-activated.
  • The Mass Updates of Authorizations functionality has been migrated from the service.sap.com legacy platform. It allows you to change the permissions of multiple users simultaneously.
  • The Copy Levels feature can now also be used for authorization packages.
  • Permissions granted as part of an authorization package can now clearly be identified in report summaries.
  • Authorizations on cluster level will be converted to individual permissions for installation and customer numbers.
  • References to Support by Product and PAM pages give you fast access to additional information about a system's product versions.
  • More details and filter options have been added to the System Overview application.
  • In the Software Download application (SWDC), all information about a downloadable file has been concentrated into a single Content Info page.
  • In the launchpad's Notification Center, you can now opt in to notifications about newly created installations.
  • Pilot customers: The System Data Workspace application integrates several landscape-related apps for SAP Cloud and SAP on-premise.
  • Pilot customers: Search for KBAs that contain an image similar to a screenshot by using the Search by image feature.

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Release Dates

  • Wave 1: Thursday January 17, 2019
  • Wave 2: Saturday February 23, 2019
  • Wave 3: Thursday April 11, 2019
  • Wave 4: Saturday May 25, 2019
  • Wave 5: Thursday July 11, 2019
  • Wave 6: Saturday August 17, 2019
  • Wave 7: Thursday September 19, 2019
  • Wave 8: Saturday November 16, 2019

  • Incident Solution Matching integrated into the incident creation form, recommending relevant solutions based on the description of your matter using artificial intelligence.
  • The Save as tile feature lets you save any incident list as a launchpad homepage shortcut.
  • Permissions that are assigned to users through Authorization Packages are now taken into account in Reports and Updates.
  • To alert you about critical SAP Notes or KBAs with very high priority, a notification feature has been implemented for the SAP HotNews application.
  • The redesigned License Utilization Information application provides an at-a-glance summary of licensed metrics, measured metrics, and metrics with potential overuse.
  • The SAP EarlyWatch Alert Workspace application features a new card, 2 Billion Record Limit, which monitors and forecasts the number of entries in your SAP HANA tables.
  • The simulation mode in Data Volume Management now allows instant what-if simulations.
  • The new Authorization Objects for Service Requests (HANA Enterprise Cloud) are now mandatory.

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  • The new DVM Data Reduction Potential application provides an overview about the data footprint of customer systems operating on SAP HANA and unveils saving potentials.
  • The Save as Tile feature allows you to create shortcuts to a particular state of an application to your homepage.
  • The Control Center lets you to enter commands into the launchpad's central search field to launch applications or perform predefined actions.
  • The redesigned Announcements of Legal Changes application lets you focus on particular systems.
  • Administration of authorizations has been significantly simplified in the User Management application.
  • The redesigned Secure Area provides improved usability, reduces likelihood of errors, and reflects increased compliance requirements.
  • The SAP EarlyWatch Alert Workspace has been enhanced with hourly response time data from your ABAP on-premise or private cloud systems.
  • New authorizations give HANA Enterprise Cloud (HEC) user administrators the flexibility to choose which HEC users can create or display service requests.

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Highlights:

  • The revamped Customer COE Incident Quality Dashboard provides an at-a-glance overview of quality-related key figures for confirmed incidents.
  • Have your inquiry automatically routed to the experts at SAP Product Support or your local SAP Customer Interaction Center through the streamlined Contact Us option.
  • Get alerted about new notifications on entering the launchpad.
  • A reminder is sent to you if your single sign-on certificate is about to expire.
  • Share tasks with your colleagues and work on projects collaboratively by adding  search results or custom tasks to worklists.
  • Avoid complications and unplanned efforts when implementing an SAP Note thanks to the SAP Notes Dependency Browser.
  • See at one glance those add-on product versions that were manually added to a system in the System Data application.
  • Font colors and tool tips assist you with filling out fields in the License Key application.
  • Pilot customers: Enter commands such as "Create an incident" or "Show S0012006920" directly through the launchpad's search field.

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Highlights:

  • If you enter the SAP Notes & KBAs Expert Search from the launchpad's central Knowledge Base search, all previously applied filters are transferred.
  • The PDF version for SAP Notes and KBAs has been refined, which dramatically improves the readability especially for tables and screenshots.
  • The next steps have been taken in the phase-out of clusters, a legacy feature to group customer and installation numbers. Read how SAP can help you in the transition to modern authorization packages.
  • Hosting partners can set up auto-forwarding of service messages to their end customers.
  • The SSL Server Certificate application now lists all previously ordered certificates.
  • Three new authorizations for HANA Enterprise Cloud (HEC) customers give user administrators more flexibility and enhance transparency when requesting services.

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Highlights:

  • A new role Customer Center of Expertise can be added to your profile.
  • Working with tiles in the catalog has been simplified thanks to filters that reduce the number of options to choose from.
  • In the System Measurement Preparation Area, individual systems can be excluded from system measurement.
  • The new License Utilization Information (LUI) application provides a comprehensive overview of license entitlement and software usage for SAP Public Cloud as well as SAP S/4HANA on-premise customers.
  • Schedule an Expert sessions for existing incidents are available on a limited basis offering an easy way to discuss your open incident with the assigned support engineer.
  • The Remote Connections application provides quick access to commonly used features directly from a comprehensive overview page.
  • Add SAP Notes or KBAs in the Expert Search result list to a worklist in order to share tasks with your colleagues.
  • Maintenance of Clusters in the User Administration application has been disabled as a first step in phasing out the dated feature.
  • Pilot customers: For SAP Notes and KBAs, automatic translation to Chinese, English, French, German, Italian, Korean, Russian, and Spanish is now available.
  • Pilot customers: The redesigned Incident Quality Dashboard offers filter selections that you can save for re-use, and the information is presented in various formats.
  • Pilot customers: The new SAP Notes Dependency Browser helps you analyze the prerequisites for a target SAP Note in order to avoid complications and unplanned efforts.
  • Pilot customers: The new SAP Cloud Solution Center application combines the most relevant information about your Cloud solutions into one single spot.

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Highlights:

  • A new role SAP Ariba can be added to your profile.
  • Finding an administrator to help you get permissions for tiles in the catalog is more user-friendly thanks to filters and more details being displayed.
  • The Incident Expert Search better takes your user preferences into account.
  • A search tool makes selecting the expert area easier in the Schedule an Expert tool.
  • In the System Data application, deleted systems (including associated license keys) can be reactivated.
  • The SAP Roadmap Viewer application no longer requires you to browse through the entire roadmap to gain a project overview thanks to better separation between the high-level roadmap description and content required for the project.
  • Pilot customers: For SAP Notes and KBAs, machine translation is offered for Spanish, Russian, Chinese (simplified), or Korean.

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Highlights:

  • The new application KPI Catalog helps you find and use the business-relevant key figures for your analytic tasks.
  • The new Simplification Item Catalog provides customers with a description of all relevant changes that might have an impact when converting from e.g. SAP ERP to SAP S/4HANA.
  • Notifications via SMS text messages supplement the established channels Launchpad alert and email.
  • The Incident Expert Search lets you find incidents based on a variety of selection criteria.
  • New Authorization Packages offer more flexibility when managing your users' authorization.
  • The new Download Basket requires you to install the latest version of the SAP Download Manager.
  • For HANA Enterprise Cloud customers, a completely re-designed version of the IT Calendar has gone live.
  • The SAP Readiness Check now summarizes the most important aspects of a conversion project for SAP BW/4HANA in an easily consumable way.

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Highlights:

  • New roles have been introduced to meet the individual needs of different customer segments more than ever.
  • The Support by Product application shows support-related content for SAP products, making it unnecessary to visit multiple SAP websites.
  • The restructured tile catalog makes it easier to find the applications that are relevant to you.
  • In the central launchpad search, multi-selection of filter options is now supported.
  • In addition to KBAs, the Product filter in the central search now also works for SAP Notes.
  • In the list of SAP Notes contained in a support package, you can merge multiple notes into one page.
  • Digitally signed SAP Notes enhance security of notes upload into your systems.
  • Design changes in the System Data application make working with cloud tenants and on-premise systems easier and more transparent.
  • For pilot customers, authorization packages offer more flexibility when administering users.

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Highlights:

  • The Product Pages application shows support-related content for SAP products, making it unnecessary to visit multiple SAP websites.
  • The updated password policy lets you choose a more complex, safer password for the SAP ONE Support Launchpad.
  • New filters for SAP Notes & KBA search and other search repositories allow you to narrow search result lists down to the most relevant hits.
  • Suggested content ("Best Bets") and "Did you mean?" features improve the search experience.
  • Notifications are shown if incidents require your attention, if a SAProuter certificate is about to expire, and for service partners.

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Highlights:

  • As an alternative to reporting an incident, enhanced "Contact Us" options allow you to reach out to SAP Support through Expert Chat or Schedule an Expert.
  • The search result page can now be shown as a list of results or a structured table.
  • In the launchpad search, usability of search filters has been improved, and more options have been added.
  • For pilot customers, suggested results ("Best Bets") and a "Did you mean?" feature have been released.
  • For SAP SuccessFactors customers, the Cloud Availability Center replaces the Cloud Status Dashboard and Maintenance Schedule applications.
  • In the Announcement of Legal Change application, many new filters allow you to narrow down the list of results to the ones that are relevant to you.
  • System Data and System Overview applications feature lots of usability enhancements.
  • In the SAProuter Certificate application, old certificates can be found, and active certificates can be deleted.
  • For HANA Enterprise Cloud (HEC) customers, the Backup and Landscape applications have been redeveloped and feature more functionality than ever before.

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Highlights:

  • The central launchpad search features a completely redesigned user interface.
  • Simplified Remote Connectivity applications replace legacy tools.
  • New Service Messages application allows saving selection criteria and notifies you about updates.
  • New SAP EarlyWatch Alert Workspace is the central landing page for all EWA applications showing the most important results from the latest service reports across all systems.
  • New tool My Worklists guides you through complex activities that involve multiple steps.
  • My Learning Plan simplifies access to learning-related information including your course bookings.
  • The SAProuter Certificate application allows you to request a new certificate for your SAProuter before the current one expires.
  • Thanks to the Service Partner User Authorization concept, service partners for SAP SuccessFactors customers no longer require separate user IDs for their customers.

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Highlights:

  • New application System Overview in the launchpad.
  • Status page informs about service availability of launchpad and some of its most important applications.
  • Entering a note number offers smooth navigation from the search to the corresponding note.
  • HTML5 video playback in SAP Knowledge Base Articles (KBAs) makes separate video players obsolete.
  • Amended error messages when trying to enter an SAP Note or KBA offer more transparency and guidance.
  • Incident notifications provide more comprehensive information.
  • For pilot customers: New applications Service Messages, SAProuter Certificate and Remote Connection Logbook, as well as lots of enhancements for the future launchpad search interface.

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Highlights:

  • New applications Incident Dashboard, Schedule an Expert, SAP Readiness Check for SAP S/4HANA and Cloud Availability Center;
  • Incident notifications fully integrated into central launchpad Notification Area;
  • New SAP Download Manager;
  • Completely re-invented application to manage remote connections (pilot only);
  • New layout for central launchpad search result page (pilot only)

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Highlights:

  • Notification area gives you an overview of notifications from various sources, such as your incidents or important SAP Notes;
  • New application My SAP EarlyWatch Alert Reports;
  • New repository Help Portal in the central launchpad search;
  • Stand-alone user interface for SAP Notes and KBAs that are opened in new windows/tabs;
  • Reports to check the authorizations of users;
  • Application EU Access Service from SAP fully integrated into launchpad

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Highlights:

  • New application Support Report Document;
  • New repository SAP Answers in the central launchpad search;
  • Incident dashboard (for pilot customers);
  • Support packages display shows notes versions;
  • New field SNC Name in the System Data Management application's Application Server section;
  • SAP Passport tile shows expiry date;
  • More comprehensive information in the Support Dashboard application;
  • For HEC customers: Systems are shown based on their number; Landscape application features a Details view; icons alert about missing backups

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Highlights:

  • New applications: SAP EarlyWatch Alert Digital Experience, SAP Support Reports Download, My SAP EarlyWatch Alert Reports, and SAP Passport;
  • New layout for notes result list;
  • More guidance through smart suggestions when reporting an incident;
  • More filters in the Expert Search tool;
  • Notification for saved search queries and favorite notes;
  • Enhanced notes list in support package display;
  • Smart business application giving you an at-a-glance overview of your installation and system landscape;
  • Central search for license key-related queries

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Highlights:

  • New color scheme;
  • Rich-text editor for incident form;
  • PDF version of incidents;
  • Settings for search result page;
  • Patch Day filter for SAP Security Notes;
  • Enhanced side-effects report in the Support Packages Display application;
  • User Management: Copy authorization levels from one permission to others;
  • More detailed Contractual Information page in the License Key application;
  • Option to register object keys for multiple installations in the SSCR application

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Highlights:

  • Launchpad session time-out extended to 2 hours;
  • Search for keywords in My SAP Notes & KBAs application;
  • Settings for central search tool;
  • Compare SAP Notes/KBAs with any previous version;
  • Enhanced transparency when maintaining system data;
  • Cancellation and copying of HANA Enterprise Cloud (HEC) service requests

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Highlights:

  • New tiles Legacy incidents, System Data Overview Report, Side-effects;
  • System/product selection in incident reporting;
  • Problem resolution suggestions;
  • Remote connection information;
  • Email notification for legal change announcements;
  • Manage users' departments;
  • Additional phone number;
  • New applications Installation Management and SSCR Keys;
  • Enhanced system data download;
  • HEC service request fulfillment

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Highlights:

  • Update your contact information;
  • Attribute search: Advanced selection criteria to retrieve SAP Notes & KBAs;
  • Flag systems as EU data protection relevant;
  • New overview informs about notes in a support package and side-effects

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Highlights:

  • Open search results in new windows;
  • Super-admins can submit draft incidents;
  • Revamped SAP Note/KBA layout;
  • Redesigned SAP Security and Legal Change Notes;
  • Simplified administration of authorizations;
  • Easy switch between software types;
  • New 'Reassign system' functionality;
  • Download of system data list

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Highlights:

  • Redesigned User Profile;

    New search facets 'Component' and 'Release Date';
  • Incident drafts functionality;
  • Redesigned secure area;
  • Revamped SAP HotNews application;
  • Enhancements of user's authorization level assignment;
  • Alert "Missing software download authorizations"

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SAP パスポートを使用したシングルサインオン

SAP パスポートは、SAP のすべてのデジタル Web サイト間を安全かつ簡単に移動するためのデジタルクライアント証明書です。サイトを移動するたびにログイン情報の入力を求められることはありません。

  • SAP ONE Support Launchpad で認証を受け、SAP パスポートを申請すると、SAP Trust Center から SAP パスポートが発行されます。このブラウザー証明書はお客様のデジタルパスポートであり、お客様のローカルコンピューターのアクセスデータとラウンチパッドのアクセスデータの間における接続で使用されます。

  • SAP Support Portal、ラウンチパッド、または一部の SAP Web サイトにアクセスするときにユーザー ID とパスワードを入力する必要がなくなります。

SAP パスポートの使い方の詳細情報

デモを見る

 

SAP ONE Support Launchpad についてさらに詳しくお知りになりたい場合は、サポートを最大限に活用するためのアドバイスをエキスパートから受けるため、デモにご登録ください。

デモは中国語、英語、フランス語、ドイツ語、日本語、韓国語、ポルトガル語、ロシア語、スペイン語に対応しており、SAP Enterprise Support をご契約のお客様は無料でご覧いただけます。

SAP ONE Support Launchpad アプリケーションのパーソナルデモのご登録については、電話子メール、またはチャット(チャットは英語でのみ対応)で SAP ヘルプデスクまでお問い合わせください。

関連情報

関連会社のサポートチャネル

SAP 関連企業のサポートチャネルについては、以下のオプションをご確認ください。

Multiposting は SAP のプロセスに完全に統合されました。Multiposting の移行に関するご質問については、こちらをご覧ください。

SAP Ariba

Ariba のお客様(バイヤー様)のサポートは、Ariba Connect にて承ります。

Ariba のエンドユーザー様およびサプライヤー様向けサポート:

Contact Ariba Support
Self-help Support Resources

SAP Hybris

SAP Hybris Dev Portal でさまざまなオプションを提供しており、あらゆる YaaS ニーズに対応したサポートをご利用いただけます。

SAP Concur

認定サポートについては、ご提供済みのサポート連絡先番号をご利用ください。全般的なお問い合わせについては、以下の連絡先をご利用ください。