My Support

SAP Notes、SAP サポート技術情報 (KBA)、SAP Community コンテンツなどさまざまな情報源を検索できます。

SAP ONE Support Launchpad

 

SAP ONE Support Launchpad(ラウンチパッド)では、タスクごとに必要となるサポートリソースに直観的にアクセスできます。ロールプロファイルをカスタマイズすることで、関連アプリケーションと必要な情報のみが表示され、効率的で使いやすい作業環境を提供します。

ラウンチパッドでは、S ユーザー ID を新規作成してお客様社内のユーザーが SAP サポートアプリケーションにアクセスできるようにする、SAP ナレッジベースを参照して既知のソフトウェア問題の解決策を見つける、解決策が見つからない場合にインシデントを登録する、ソフトウェアをダウンロードおよび有効化する、お客様の現在のソフトウェアバージョンの技術情報を共有して SAP サポート部門がお客様の問題を効果的に解決できるようにするなどが可能です。

サポートアプリケーション

SAP ONE Support Launchpad でご利用いただけるアプリケーション

ナレッジベース

SAP サポート技術情報の検索、自分の SAP Notes & KBA、ノートアシスタント、SAP Notes の副作用レポートなどのセルフサービスツールを使用して、解決策を見つけます

インシデント

SAP 製品に関してお困りのことがあり、SAP サポート技術情報で解決策が見つからない場合は、SAP Product Support にインシデントをご登録ください。

ソフトウェアダウンロード

インストレーション、アップグレード、サポートパッケージ、パッチ、データベース、アドレスディレクトリー、リファレンスデータ、SAP ダウンロードマネージャーなどのソフトウェアダウンロードに関連するトピックについて詳しく知ることができます。

ユーザーと権限管理

ユーザーを追加または削除したり、お客様の会社の既存のユーザーが SAP Support Portal または SAP ONE Support Launchpad から利用できるアプリケーションを指定したりすることができます。

システムとインストレーション

SAP 製品をご購入いただくと、インストレーションが登録されます。インストレーションにはシステムが含まれており、システムは SAP 製品のインストール先のコンピューター、または SAP がクラウドで管理しているお客様用のテナントを表します。

キー

SAP ソフトウェアをご利用いただくにあたって、製品を有効化するためのライセンスキー、移行キー、開発者&オブジェクト (SSCR) キーなどさまざまなタイプのキーが必要になります。また、お客様独自の開発名称領域の申請を行うことができます。

ラウンチパッドのリリース情報

お客様の作業に支障をきたさないよう万全を尽くしておりますが、「SAP Notes 検索」、「SAP インシデントフォーム」、「システムデータ管理」などのアプリケーションで一時的な問題が発生する可能性がございます。そのため、メンテナンス予定日にシステムの稼動開始やアップグレードを予定しないことをお勧めいたします。ご不便をおかけいたしますことをお詫びいたします。

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Release Notes

Highlights:

  • SAP EarlyWatch Dashboard provides details on CPU utilization and memory utilization of application servers.
  • The Custom Code Analytics application classifies modifications and provides transparency on business modifications.
  • References between SAP Notes/KBAs are displayed more intuitively.
  • In the incident form, a reminder of the remaining time of a remote connection lets you see if a connection for the selected system will be closing shortly.
  • After a successful pilot phase, all launchpad users now benefit from machine translation in incident management and Expert Chat.
  • When extending the expiry dates for multiple users, more flexibility is offered regarding user status and expiry date.
  • The License Key application lets you mark favorite installations, and installations are logically grouped.
  • For newly provisioned cloud systems, the Contact Person IT will be automatically subscribed to cloud service downtime communication.
  • Starting December, the PDF-based SAP Enterprise Support report cloud edition will be replaced by the interactive SAP Enterprise Support reporting cockpit.

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Highlights:

  • The new Contacts application allows SAP HANA Enterprise Cloud (HEC) customers to maintain customer role and contact information.
  • Participants in the launchpad piloting program benefit from machine translation in incident management and Expert Chat.
  • Searching in Incident Solution Matching helps refine the recommended solutions and resolve issues quicker.
  • Layout adjustments improve usability in the User Management applications.
  • In the Activate Remote Access Restriction for EU Access application a separation/grouping of the different system types increases transparency and makes it more obvious why for some (cloud) systems the EUDP limitation flag cannot be turned on or off.
  • The section My Favorite Products in the Software Downloads application gives you much faster access to downloadable files for those product versions that you are most interested in.
  • Notifications are now enabled for 2 Billion Record Limit and Decisive Red Alerts in the SAP EarlyWatch Alert Workspace.
  • In the HEC Landscape application, you get alerted about expiring certificates and can comfortably request a renewal.

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Highlights

  • The new application LAW Result File explains the structure and content of your license audit result file to ensure a broad understanding of what is transferred to SAP.
  • Financial Data Quality provides an overview of financial data consistency and highlights issues that may endanger SAP S/4HANA transformation and other projects.
  • The SSL Server Certificate application will be retired.
  • On notes search result lists, favorite products feature prominently in the Product filter.
  • Product Function is an alternative and easy method of categorizing your incidents, instead of using the component or sub-product.
  • Super administrators can customize S-user authorization self-services to meet their company's needs.
  • References to additional information in the License Keys application make it easier to work with the tool.
  • In the SAP Enterprise Support reporting cockpit, the summary indicator provides an at-a-glance overview of your production systems' overall availability.
  • In the SAP EarlyWatch Alert workspace, the SAP Fiori Statistics card displays important metrics regarding performance, usage, and errors of UI5 applications across systems.
  • The Data Reduction Potential application features new dashboards allowing you to set the scope of your DVM project and monitor progress.
  • For a restricted set of cloud products, the Cloud Availability Center now includes non-productive systems.

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Highlights

  • The new Technical Downtime Optimization application helps upgrade and conversion project members to meet tight downtime requirements.
  • A new page in the SAP Support Portal describes all tiles that are available in the SAP ONE Support Launchpad.
  • A link between the launchpad's central Knowledge Base search and the Expert Search in the My SAP Notes & KBAs application lets you narrow the result list down to even more relevant hits.
  • When creating an incident for cloud systems, you are alerted about current downtimes, which saves you from creating an incident about a known issue.
  • In the S-user lifetime project, soon the first reminders will be sent to owners and administrators of S-user IDs that haven't been used for a long time.
  • The SAP EarlyWatch Alert Workspace application provides additional global filters and an enhanced visualization of the report content.
  • The SAP Enterprise Support reporting cockpit features a new data section for services and invites you to share feedback through an easy to use channel.

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Highlights

  • Starting June 2, 2020, all S-user IDs (except administrators) will have an expiry date that administrators can easily extend.
  • The last login date now indicates when the S-user last logged on to any SAP website, not necessarily the launchpad.
  • The User Management application and user profile indicate if the S-user ID has been linked to an SAP Universal ID.
  • A new result repository has been added to the knowledge base search for S/4HANA Cloud Edition customers.
  • The Edit & View Incident user interface has been redesigned to provide an improved user experience.
  • The Customer COE Incident Quality Dashboard offers peer benchmark information on SAP incident processing efficiency and quality.
  • Automatic translation into English is now available for all German SAP Notes and KBAs.
  • Changing the completion status to 'Implemented' in the Announcement of Legal Change application triggers a survey about overall satisfaction and more.
  • Up to 30 systems can now be visualized in the bubble chart of the Top Systems card in the SAP EarlyWatch Workspace, and a new section User Experience (Fiori statistics) has been added.
  • The SAP Enterprise Support reporting cockpit supports three more cloud solutions, and a new Cloud System Availability data section has been added.
  • The Data Volume Management (DVM) cloud solution has been enhanced with new service requests exclusive to Premium Engagement customers, expanded scope of reduction potential analysis, and sorting features.

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Highlights:

  • Improvements have been made to incident lists, allowing you to group and sort incidents and save these views for re-use.
  • Pilot customers can now experience a simplified incident categorization by using topics instead of components.
  • The Data Volume Management (DVM) application lets you directly request a DVM service and offers more details through the new Achievements and Growth Statistics dashboards.
  • SAP C/4HANA and SAP S/4HANA have been added to the License Utilization section of the SAP Enterprise Support Reporting Cockpit, and new statistics reflect customer satisfaction with incident processing.
  • For SAP HANA Enterprise Cloud (HEC) customers, the new HEC Workspace combines most important information across all launchpad HEC applications in a central dashboard.
  • In the Cloud Availability Center, a new card offers information about communicated availability across all systems in one view.
  • Changes to the authorization concept for SAP PartnerEdge Sell Partners add an additional privacy layer.

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Highlights:

  • S-users who lack a particular authorization can now request it through a comfortable self-service.
  • The new Cloud System Notification Subscriptions application makes it easy to add, customize, and manage subscriptions to Cloud Availability Center notifications.
  • The Support Log Assistant, rolled out for the incident reporting form in mid-2019, is now offered as a stand-alone tool allowing you to scan support-related files for known issues and recommendations without going through the incident process.
  • The KPI on the SAP EarlyWatch Alert Workspace tile is determined by the default filter that you have specified.

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Highlights:

  • In the incident form, working with contacts has been simplified.
  • Working with the Control Center has become more straight-forward by direct references to user details.
  • Through automatic translation, SAP Notes and KBAs are now also available in eight languages.
  • If you download system data to your local computer, more license key-related information is included in the file.
  • For SAP HANA Enterprise Cloud customers, the Landscape application now provides an additional table with diagnostic agents status information.

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Upcoming Release Dates

2021

  • Wave 1: Thursday January 14, 2021
  • Wave 2: Saturday February 27, 2021
  • Wave 3: Thursday March 25, 2021
  • Wave 4: Saturday May 8, 2021
  • Wave 5: Thursday July 1, 2021
  • Wave 6: Saturday August 28, 2021
  • Wave 7: Thursday September 23, 2021
  • Wave 8: Saturday November 20, 2021

Highlights:

  • Starting December 1, the new SAP Enterprise Support reporting cockpit provides an interactive, integrated and comprehensive overview of support statistics, your contracts, incidents, system landscape, and more.
  • For pilot customers, the new Schedule a Manager application provides a real-time support channel to schedule a call with an SAP Product Support manager.
  • In the incident form, a review step lets you comfortably refine the content of the incident prior to submission.
  • The Support Log Analyzer, which scans attachments for known issues, features new enhancements like the option to analyze ZIP archives.
  • SAP Notes and KBAs are now also available in Chinese, Spanish and French.
  • A new filter in the My SAP Notes & KBAs application lets you identify SAP Top Solutions, successful notes measured by the number of incidents they were attached to.
  • Locked technical user IDs can be unlocked in the User Management application.
  • HANA Enterprise Cloud (HEC) customers can request services for multiple systems.

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Highlights:

  • In a beta trial, the launchpad supports logon with SAP Universal ID.
  • The Support Assistant in the incident form guides you via a conversational UI towards a resolution of your issue.
  • The Log Analyzer in the incident form got many new components added, and its auto-generated analysis report (PDF) is automatically attached to the incident.
  • SAP EarlyWatch Alert Workspace features several predictive scenarios that let you identify potential issues (like memory bottlenecks) long before they occur.
  • In the Incident Quality Dashboard, the new Installations filter makes it easy to analyze incidents for systems under selected installations.
  • Several new authorizations control access to content in the SAP for Me website, but also to the launchpad application EarlyWatch Alert Workspace.
  • In the My Landscape application, new cards give you fast access to frequently used systems, and working with favorites has become even easier.
  • You can now change SAProuter passwords for multiple assigned systems in the Customer Remote Logon Depot.
  • HANA Enterprise Cloud (HEC) customers can create service requests on behalf of an S-user who then reviews this request for approval.

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Highlights:

  • The new My Landscape application integrates several landscape-related apps like System Data, System Overview, as well as legacy tools.
  • In the Incident Form, the Log Analyzer provides you the opportunity to have your attached log files analyzed and solutions suggested based on the content of the file.
  • Also in the Incident Form, significant enhancements have been made to component selection, like added descriptions, an easy-to-use hierarchy tree, and an improved search.
  • In the User Management application, in the Users list one-click deletion of individual IDs has been implemented.
  • A new table in the Cloud Availability Center helps you to see and investigate the list of events that are relevant for support level agreements.
  • The new Service Connection Diagnosis feature in the Remote Connection application allows you to analyze the setup of remote connections.

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Highlights:

  • Fast Access tiles give you direct access to the key information repositories or tools that supplement the launchpad tools.
  • The new and improved incident form layout with independent sections lets you log an incident in a linear way or jump into each of the elements and provide the details.
  • Improved presentation of requirements for very high and high priority incidents allow you to provide mandatory information in a single place.
  • When selecting a system in the incident reporting process, you are presented with comprehensive information on systems and filters to easily identify the system.
  • The Support Log Analyzer suggests files in the incident form's Attachments section.
  • The component predictor automatically suggests potential components when you report new incidents.
  • The expert area predictor automatically suggests potential expert areas when customers book Schedule an Expert sessions.
  • The overhauled Technical Communication User application lets you generate SAP passports if you want to exchange data with the SAP Support infrastructure using client certificate authentication.
  • The authorization concept for the Cloud Availability Center (CAC) has been enhanced.
  • In the System Overview application, the order of tiles has been adjusted to reflect their popularity, and amended default views make it easier to work with this dashboard.
  • In the SAP Enterprise Support reporting cockpit, the default view has been changed from scroll-based to tab-based display of all data, which minimizes loading times.

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Highlights:

  • Drag and drop functionality as well as multi-selection simplify adding attachments to incidents.
  • Notifications will be issued when active license keys are about to expire.
  • New data sections have been added to the SAP Enterprise Support reporting cockpit application.
  • The DVM Data Reduction Potential application has been enhanced to give you easy access from the dashboard to detailed information.
  • The SAP HANA Enterprise Cloud (HEC) Landscape application now allows you to create customer-specific groups by bundling systems into landscapes that you can easily evaluate.

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Highlights:

  • The new SAP Enterprise Support reporting cockpit provides an interactive, integrated and comprehensive overview of support statistics for customers, their contracts, incidents, system landscape, and more.
  • The Cloud Availability Center, which offers a customer-specific dashboard with focus on relevant information about your cloud product availability as well as maintenance information, has been completely overhauled.
  • Removal of enforced search and improved input field validation streamline process steps in the incident reporting tool.
  • Notifications about new SAP Notes in a support package ease the task of regularly checking them during system upgrades.
  • In the System Data application, direct links to software download and to Open Source Legal Notices have been added to products installed on a system.
  • For cloud tenants, it is now possible to request a name or ID change.
  • An enhancement in the DVM Data Reduction Potential application, lets you determine which applications and tables store analyzed data, hence helping you to understand the reduction potential calculated by the tool.
  • A new automatic analysis has been added to the SAP EarlyWatch Alert Workspace application: Top SQL statements by total load, CPU consumption and memory consumption.
  • A new feature lets you securely share passwords in the SAP HANA Enterprise Cloud (HEC) Service Request application.
  • Download HEC service requests to your local computer through the new PDF Download feature.

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Highlights:

  • The process to inform new users about their ID and password has been completely overhauled.
  • The new Custom Code Analytics application provides an overview about the custom code footprint and insights into code quality and usage.
  • Launchpad visitors can now select the new role SAP Cloud for Customer.
  • In the incident management process, the maximum file size of attachments has been increased to 250 MB per file.
  • Super administrators can now protect authorization packages to prevent changes.
  • Cloud Administrators have got more authorizations.
  • Authorizations granted through packages are reflected in a user's authorization profile
  • The System Data application supports the download of favorite and deleted systems' details.
  • Leading products can be bookmarked when marking a system as favorite.
  • The HANA Enterprise Cloud (HEC) Landscape application visualizes the setup for all systems running on SAP HANA.
  • The template selection in the HEC Service Request application allows you to mark services as favorites.

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Highlights:

  • The Download Legacy Incidents application provides you the possibility to download your company's closed incidents that were reported prior to January 1st, 2014.
  • The completely revamped Announcements of Legal Changes application assists you in keeping your systems compliant with the latest legal requirements.
  • The Show Changes (Compare Versions) feature for KBAs has been re-activated.
  • The Mass Updates of Authorizations functionality has been migrated from the service.sap.com legacy platform. It allows you to change the permissions of multiple users simultaneously.
  • The Copy Levels feature can now also be used for authorization packages.
  • Permissions granted as part of an authorization package can now clearly be identified in report summaries.
  • Authorizations on cluster level will be converted to individual permissions for installation and customer numbers.
  • References to Support by Product and PAM pages give you fast access to additional information about a system's product versions.
  • More details and filter options have been added to the System Overview application.
  • In the Software Download application (SWDC), all information about a downloadable file has been concentrated into a single Content Info page.
  • In the launchpad's Notification Center, you can now opt in to notifications about newly created installations.
  • Pilot customers: The System Data Workspace application integrates several landscape-related apps for SAP Cloud and SAP on-premise.
  • Pilot customers: Search for KBAs that contain an image similar to a screenshot by using the Search by image feature.

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Highlights:

  • Incident Solution Matching integrated into the incident creation form, recommending relevant solutions based on the description of your matter using artificial intelligence.
  • The Save as tile feature lets you save any incident list as a launchpad homepage shortcut.
  • Permissions that are assigned to users through Authorization Packages are now taken into account in Reports and Updates.
  • To alert you about critical SAP Notes or KBAs with very high priority, a notification feature has been implemented for the SAP HotNews application.
  • The redesigned License Utilization Information application provides an at-a-glance summary of licensed metrics, measured metrics, and metrics with potential overuse.
  • The SAP EarlyWatch Alert Workspace application features a new card, 2 Billion Record Limit, which monitors and forecasts the number of entries in your SAP HANA tables.
  • The simulation mode in Data Volume Management now allows instant what-if simulations.
  • The new Authorization Objects for Service Requests (HANA Enterprise Cloud) are now mandatory.

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Highlights:

  • The new DVM Data Reduction Potential application provides an overview about the data footprint of customer systems operating on SAP HANA and unveils saving potentials.
  • The Save as Tile feature allows you to create shortcuts to a particular state of an application to your homepage.
  • The Control Center lets you to enter commands into the launchpad's central search field to launch applications or perform predefined actions.
  • The redesigned Announcements of Legal Changes application lets you focus on particular systems.
  • Administration of authorizations has been significantly simplified in the User Management application.
  • The redesigned Secure Area provides improved usability, reduces likelihood of errors, and reflects increased compliance requirements.
  • The SAP EarlyWatch Alert Workspace has been enhanced with hourly response time data from your ABAP on-premise or private cloud systems.
  • New authorizations give HANA Enterprise Cloud (HEC) user administrators the flexibility to choose which HEC users can create or display service requests.

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Highlights:

  • The revamped Customer COE Incident Quality Dashboard provides an at-a-glance overview of quality-related key figures for confirmed incidents.
  • Have your inquiry automatically routed to the experts at SAP Product Support or your local SAP Customer Interaction Center through the streamlined Contact Us option.
  • Get alerted about new notifications on entering the launchpad.
  • A reminder is sent to you if your single sign-on certificate is about to expire.
  • Share tasks with your colleagues and work on projects collaboratively by adding  search results or custom tasks to worklists.
  • Avoid complications and unplanned efforts when implementing an SAP Note thanks to the SAP Notes Dependency Browser.
  • See at one glance those add-on product versions that were manually added to a system in the System Data application.
  • Font colors and tool tips assist you with filling out fields in the License Key application.
  • Pilot customers: Enter commands such as "Create an incident" or "Show S0012006920" directly through the launchpad's search field.

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Highlights:

  • If you enter the SAP Notes & KBAs Expert Search from the launchpad's central Knowledge Base search, all previously applied filters are transferred.
  • The PDF version for SAP Notes and KBAs has been refined, which dramatically improves the readability especially for tables and screenshots.
  • The next steps have been taken in the phase-out of clusters, a legacy feature to group customer and installation numbers. Read how SAP can help you in the transition to modern authorization packages.
  • Hosting partners can set up auto-forwarding of service messages to their end customers.
  • The SSL Server Certificate application now lists all previously ordered certificates.
  • Three new authorizations for HANA Enterprise Cloud (HEC) customers give user administrators more flexibility and enhance transparency when requesting services.

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Highlights:

  • A new role Customer Center of Expertise can be added to your profile.
  • Working with tiles in the catalog has been simplified thanks to filters that reduce the number of options to choose from.
  • In the System Measurement Preparation Area, individual systems can be excluded from system measurement.
  • The new License Utilization Information (LUI) application provides a comprehensive overview of license entitlement and software usage for SAP Public Cloud as well as SAP S/4HANA on-premise customers.
  • Schedule an Expert sessions for existing incidents are available on a limited basis offering an easy way to discuss your open incident with the assigned support engineer.
  • The Remote Connections application provides quick access to commonly used features directly from a comprehensive overview page.
  • Add SAP Notes or KBAs in the Expert Search result list to a worklist in order to share tasks with your colleagues.
  • Maintenance of Clusters in the User Administration application has been disabled as a first step in phasing out the dated feature.
  • Pilot customers: For SAP Notes and KBAs, automatic translation to Chinese, English, French, German, Italian, Korean, Russian, and Spanish is now available.
  • Pilot customers: The redesigned Incident Quality Dashboard offers filter selections that you can save for re-use, and the information is presented in various formats.
  • Pilot customers: The new SAP Notes Dependency Browser helps you analyze the prerequisites for a target SAP Note in order to avoid complications and unplanned efforts.
  • Pilot customers: The new SAP Cloud Solution Center application combines the most relevant information about your Cloud solutions into one single spot.

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Highlights:

  • A new role SAP Ariba can be added to your profile.
  • Finding an administrator to help you get permissions for tiles in the catalog is more user-friendly thanks to filters and more details being displayed.
  • The Incident Expert Search better takes your user preferences into account.
  • A search tool makes selecting the expert area easier in the Schedule an Expert tool.
  • In the System Data application, deleted systems (including associated license keys) can be reactivated.
  • The SAP Roadmap Viewer application no longer requires you to browse through the entire roadmap to gain a project overview thanks to better separation between the high-level roadmap description and content required for the project.
  • Pilot customers: For SAP Notes and KBAs, machine translation is offered for Spanish, Russian, Chinese (simplified), or Korean.

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Highlights:

  • The new application KPI Catalog helps you find and use the business-relevant key figures for your analytic tasks.
  • The new Simplification Item Catalog provides customers with a description of all relevant changes that might have an impact when converting from e.g. SAP ERP to SAP S/4HANA.
  • Notifications via SMS text messages supplement the established channels Launchpad alert and email.
  • The Incident Expert Search lets you find incidents based on a variety of selection criteria.
  • New Authorization Packages offer more flexibility when managing your users' authorization.
  • The new Download Basket requires you to install the latest version of the SAP Download Manager.
  • For HANA Enterprise Cloud customers, a completely re-designed version of the IT Calendar has gone live.
  • The SAP Readiness Check now summarizes the most important aspects of a conversion project for SAP BW/4HANA in an easily consumable way.

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Highlights:

  • New roles have been introduced to meet the individual needs of different customer segments more than ever.
  • The Support by Product application shows support-related content for SAP products, making it unnecessary to visit multiple SAP websites.
  • The restructured tile catalog makes it easier to find the applications that are relevant to you.
  • In the central launchpad search, multi-selection of filter options is now supported.
  • In addition to KBAs, the Product filter in the central search now also works for SAP Notes.
  • In the list of SAP Notes contained in a support package, you can merge multiple notes into one page.
  • Digitally signed SAP Notes enhance security of notes upload into your systems.
  • Design changes in the System Data application make working with cloud tenants and on-premise systems easier and more transparent.
  • For pilot customers, authorization packages offer more flexibility when administering users.

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Highlights:

  • The Product Pages application shows support-related content for SAP products, making it unnecessary to visit multiple SAP websites.
  • The updated password policy lets you choose a more complex, safer password for the SAP ONE Support Launchpad.
  • New filters for SAP Notes & KBA search and other search repositories allow you to narrow search result lists down to the most relevant hits.
  • Suggested content ("Best Bets") and "Did you mean?" features improve the search experience.
  • Notifications are shown if incidents require your attention, if a SAProuter certificate is about to expire, and for service partners.

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Highlights:

  • As an alternative to reporting an incident, enhanced "Contact Us" options allow you to reach out to SAP Support through Expert Chat or Schedule an Expert.
  • The search result page can now be shown as a list of results or a structured table.
  • In the launchpad search, usability of search filters has been improved, and more options have been added.
  • For pilot customers, suggested results ("Best Bets") and a "Did you mean?" feature have been released.
  • For SAP SuccessFactors customers, the Cloud Availability Center replaces the Cloud Status Dashboard and Maintenance Schedule applications.
  • In the Announcement of Legal Change application, many new filters allow you to narrow down the list of results to the ones that are relevant to you.
  • System Data and System Overview applications feature lots of usability enhancements.
  • In the SAProuter Certificate application, old certificates can be found, and active certificates can be deleted.
  • For HANA Enterprise Cloud (HEC) customers, the Backup and Landscape applications have been redeveloped and feature more functionality than ever before.

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Highlights:

  • The central launchpad search features a completely redesigned user interface.
  • Simplified Remote Connectivity applications replace legacy tools.
  • New Service Messages application allows saving selection criteria and notifies you about updates.
  • New SAP EarlyWatch Alert Workspace is the central landing page for all EWA applications showing the most important results from the latest service reports across all systems.
  • New tool My Worklists guides you through complex activities that involve multiple steps.
  • My Learning Plan simplifies access to learning-related information including your course bookings.
  • The SAProuter Certificate application allows you to request a new certificate for your SAProuter before the current one expires.
  • Thanks to the Service Partner User Authorization concept, service partners for SAP SuccessFactors customers no longer require separate user IDs for their customers.

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Highlights:

  • New application System Overview in the launchpad.
  • Status page informs about service availability of launchpad and some of its most important applications.
  • Entering a note number offers smooth navigation from the search to the corresponding note.
  • HTML5 video playback in SAP Knowledge Base Articles (KBAs) makes separate video players obsolete.
  • Amended error messages when trying to enter an SAP Note or KBA offer more transparency and guidance.
  • Incident notifications provide more comprehensive information.
  • For pilot customers: New applications Service Messages, SAProuter Certificate and Remote Connection Logbook, as well as lots of enhancements for the future launchpad search interface.

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Highlights:

  • New applications Incident Dashboard, Schedule an Expert, SAP Readiness Check for SAP S/4HANA and Cloud Availability Center;
  • Incident notifications fully integrated into central launchpad Notification Area;
  • New SAP Download Manager;
  • Completely re-invented application to manage remote connections (pilot only);
  • New layout for central launchpad search result page (pilot only)

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Highlights:

  • Notification area gives you an overview of notifications from various sources, such as your incidents or important SAP Notes;
  • New application My SAP EarlyWatch Alert Reports;
  • New repository Help Portal in the central launchpad search;
  • Stand-alone user interface for SAP Notes and KBAs that are opened in new windows/tabs;
  • Reports to check the authorizations of users;
  • Application EU Access Service from SAP fully integrated into launchpad

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Highlights:

  • New application Support Report Document;
  • New repository SAP Answers in the central launchpad search;
  • Incident dashboard (for pilot customers);
  • Support packages display shows notes versions;
  • New field SNC Name in the System Data Management application's Application Server section;
  • SAP Passport tile shows expiry date;
  • More comprehensive information in the Support Dashboard application;
  • For HEC customers: Systems are shown based on their number; Landscape application features a Details view; icons alert about missing backups

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Highlights:

  • New applications: SAP EarlyWatch Alert Digital Experience, SAP Support Reports Download, My SAP EarlyWatch Alert Reports, and SAP Passport;
  • New layout for notes result list;
  • More guidance through smart suggestions when reporting an incident;
  • More filters in the Expert Search tool;
  • Notification for saved search queries and favorite notes;
  • Enhanced notes list in support package display;
  • Smart business application giving you an at-a-glance overview of your installation and system landscape;
  • Central search for license key-related queries

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Highlights:

  • New color scheme;
  • Rich-text editor for incident form;
  • PDF version of incidents;
  • Settings for search result page;
  • Patch Day filter for SAP Security Notes;
  • Enhanced side-effects report in the Support Packages Display application;
  • User Management: Copy authorization levels from one permission to others;
  • More detailed Contractual Information page in the License Key application;
  • Option to register object keys for multiple installations in the SSCR application

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Highlights:

  • Launchpad session time-out extended to 2 hours;
  • Search for keywords in My SAP Notes & KBAs application;
  • Settings for central search tool;
  • Compare SAP Notes/KBAs with any previous version;
  • Enhanced transparency when maintaining system data;
  • Cancellation and copying of HANA Enterprise Cloud (HEC) service requests

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Highlights:

  • New tiles Legacy incidents, System Data Overview Report, Side-effects;
  • System/product selection in incident reporting;
  • Problem resolution suggestions;
  • Remote connection information;
  • Email notification for legal change announcements;
  • Manage users' departments;
  • Additional phone number;
  • New applications Installation Management and SSCR Keys;
  • Enhanced system data download;
  • HEC service request fulfillment

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Highlights:

  • Update your contact information;
  • Attribute search: Advanced selection criteria to retrieve SAP Notes & KBAs;
  • Flag systems as EU data protection relevant;
  • New overview informs about notes in a support package and side-effects

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Highlights:

  • Open search results in new windows;
  • Super-admins can submit draft incidents;
  • Revamped SAP Note/KBA layout;
  • Redesigned SAP Security and Legal Change Notes;
  • Simplified administration of authorizations;
  • Easy switch between software types;
  • New 'Reassign system' functionality;
  • Download of system data list

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Highlights:

  • Redesigned User Profile;
  • New search facets 'Component' and 'Release Date';
  • Incident drafts functionality;
  • Redesigned secure area;
  • Revamped SAP HotNews application;
  • Enhancements of user's authorization level assignment;
  • Alert "Missing software download authorizations"

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SAP パスポートを使用したシングルサインオン

SAP パスポートは、SAP のすべてのデジタル Web サイト間を安全かつ簡単に移動するためのデジタルクライアント証明書です。サイトを移動するたびにログイン情報の入力を求められることはありません。

  • SAP ONE Support Launchpad で認証を受け、SAP パスポートを申請すると、SAP Trust Center から SAP パスポートが発行されます。このブラウザー証明書はお客様のデジタルパスポートであり、お客様のローカルコンピューターのアクセスデータとラウンチパッドのアクセスデータの間における接続で使用されます。

  • SAP Support Portal、ラウンチパッド、または一部の SAP Web サイトにアクセスするときにユーザー ID とパスワードを入力する必要がなくなります。

SAP パスポートの使い方の詳細情報

デモを見る

 

SAP ONE Support Launchpad についてさらに詳しくお知りになりたい場合は、サポートを最大限に活用するためのアドバイスをエキスパートから受けるため、デモにご登録ください。

デモは中国語、英語、フランス語、ドイツ語、日本語、韓国語、ポルトガル語、ロシア語、スペイン語に対応しており、SAP Enterprise Support をご契約のお客様は無料でご覧いただけます。

SAP ONE Support Launchpad アプリケーションのパーソナルデモのご登録については、電話子メール、またはチャット(チャットは英語でのみ対応)で SAP ヘルプデスクまでお問い合わせください。

関連情報

SAP Ariba

Ariba のお客様(バイヤー様)のサポートは、Ariba Connect にて承ります。

Ariba のエンドユーザー様およびサプライヤー様向けサポート:

Contact Ariba Support
Self-help Support Resources

SAP Concur

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