The SAP Innovation Awards recognize and celebrate forward-thinking companies that leverage the latest SAP products and cloud technologies to adapt to evolving business realities.
For the Services Superstar category, we are seeking the inspirational customer and partner stories that have successfully adopted SAP Cloud solutions to meet or exceed business goals, optimize IT resources, increase user enablement, and improve productivity or learning with the help of SAP Enterprise Support.
Key Dates to Remember:
How to Nominate
Visit the SAP Innovation Awards website to learn more.
AI plays a crucial role in Customer Support at SAP, with generative AI and large language models providing opportunities for predictive support, automated outbreak detection, and proactive issue resolution. AI also assists customers in creating tickets as well as support engineers in providing efficient and high-quality service.
Are you ready to take your ERP and BW transformation to the next level? Check out our series of pre-recorded webcasts that guide you through the process of evolving your SAP landscape with SAP Enterprise Support. Learn how to get the most from SAP Enterprise Support Academy and value maps.
Stay ahead in retail peak season with proactive customer care!
In this SAP News Article, we dig into our Holiday Support Readiness Program and how AI-driven support solutions help businesses prepare for high shopping periods.
Join the SAP ALM Summit NA 2025 in SAP's headquarter in Newtown Square, Philadelphia, on March 24 - 26, 2025. Learn about business transformation enabled by SAP Cloud ALM, SAP LeanIX, and SAP Signavio and find out how SAP guides customers to adopt clean core principles to be able to stay current with the constant flow of innovation.
Find all event registration details here
In this episode of SAP Change Makers, host Oliver Huschke is joined by Vivian Luechau-de la Roche, Senior VP and Global Head of SAP Mission Control Center & Mission Critical Support. Together, they dive into the vital role of SAP's Mission Control Center, how it ensures smooth business operations during critical moments, and how AI-driven innovations like PARIM (Proactive Automated Risk Identification and Mitigation) help prevent issues before they escalate.
Learn how Mission Critical Support keeps businesses operational when it matters most.
SAP's Customer Support uses Incident Solution Matching (ISM), an AI-integrated service based on machine learning and large language models (LLM) – to improve its Real-Time Support capabilities that address a heterogeneous customer base. The enhanced recommendation system allows SAP users to resolve their issues more efficiently by reducing downtimes and times to resolution, while increasing productivity.
Read the latest Forbes article from Stefan Steinle, head of Customer Support & Cloud Life Management.
SAP Enterprise Support Day 2024 took place on November 13 and 14. A virtual event designed to provide insights and strategies to elevate your business transformation through SAP's comprehensive digital support experience.
Access all the materials and watch the replays.
SAP Enterprise Support Day 2024 - SAP Community blog
SAP SE の EVP 兼カスタマーサポートおよびイノベーショングローバル責任者であるステファン・スタインル (Stefan Steinle) が、SAP カスタマーサポートをご説明するビデオをご覧ください。
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