Accelerate your journey to the Intelligent Enterprise
September 15th to 17th
Join our Spanish Speaking Boutique SAP ALM Summit Colombia (Virtual Edition) for 3 consecutive days with a 4 hours session each day.
On September 15th the event kicks-off with a Keynote and the focus on how to support SAP S/4HANA Transformation Projects, covers the SAP Landscape Management & Operations topic and will give some more demos, tips and tricks as well as services specials until September 17th as last Day of the event.
In these 3 days, we will have customers and experts speaking and sharing their experiences and thoughts as well as lectures covering SAP Solution Manager, SAP Focused Run and SAP Cloud ALM.
Expanding Availability of SAP S/4HANA Cloud Help Resources
SAP S/4HANA Cloud customers can now explore the benefits of expanded availability of help resources.
This focused content for SAP S/4HANA Cloud help resources is located in the Search Results when searching SAP ONE Support Launchpad by clicking on the “Additional SAP S/4HANA Cloud Assets” link. The content can be found easily by searching the web, using the searches at sap.com, or the SAP ONE Support Launchpad.
These eight repositories will also be exposed to the global search engines making them easily found no matter where you search for answers, making it faster and easier to find issues to your technical issues.
As of 2020, the usage rights of SAP Solution Manager include Focused Build and Insights – at no additional cost.
Schedule a Manager Launches for All SAP SuccessFactors Solutions
Following a successful pilot, SAP's newest live support service “Schedule a Manager' is now available for all SAP SuccessFactors solutions. The service allows you to request a dedicated phone call with a manager from SAP's Product Support to help prevent or manage potential service exceptions on your high priority incidents.
More information on the Schedule a Manager service can be found here.
Improved Incident Management – Newly Designed Incident Edit Layout
Explore our progress towards simplifying and optimizing your support experience throughout the whole incident creation and management journey.
Following the release of the redesigned incident list accessible via the new ‘Manage Incident' tile, you experience a new user interface while editing incidents, enabling a user-centric and intuitive workflow to interact with SAP more efficiently. Meanwhile, the newly designed incident edit layout integrates the latest functionalities of the incident creation form, like the real-time file suggestions.
Helping Our Customers Navigate Difficult Times: No CPI Increase for Support Contracts in 2021
At SAP, we understand that the COVID-19 pandemic can lead to challenges in our customers' and partners' businesses and are committed to help every organization in a fair manner, therefore:
For 2021, SAP will not apply the annual increase based on the local Consumer Price Index (CPI*) to SAP Standard Support.
SAP will also continue to not apply this increase for SAP Enterprise Support contracts in 2021.
* CPI is used as a measure of inflation, in some markets, different systems are referred to (e.g. Labor Cost Index in Germany). These figures are published by governments or the authorized authority in each country.
SAP Support - Join Our Webinars #ASKCIC
Watch the latest Support video from CIC and learn how to join our Support Webinars and get access to On Demand recordings
Webinar Micro Learnings are open to all SAP Customers and Partners, delivered across different time zones and are available in the following languages: English, German, French, Spanish, Portuguese and Chinese. All sessions are followed by Q&A with a CIC Expert.