Component predictor helps customers select the right component
SAP's component predictor is a new service based on artificial intelligence (AI) technology, which helps you select the right component when you create incidents in SAP ONE Support Launchpad. The service suggests potential components ranked in order of relevance in the “Select a Component” form of the incident creation wizard.
Expert area predictor helps customers select the right expert area
SAP's expert area predictor is a new service based on artificial intelligence (AI) technology, which helps you select the right expert area when you book Schedule an Expert sessions. The service suggests potential expert areas ranked in order of relevance in the “Select an Expert Area” form of Schedule an Expert.
Schedule an Expert for open incidents: Released for low and medium priority incidents
Schedule an Expert for open incidents offers an easy way to discuss the technical details of your existing support incident with the assigned support engineer – at a time of your choosing. The channel is now available for open low, medium, and high priority incidents.
Coming Soon! Next Generation SAP Enterprise Support Value Maps
Read the blog to learn more about the upcoming release of the next generation SAP Enterprise Support Value Maps powered by SAP Enterprise Support Academy now utilizing SAP Learning Hub as a delivery platform, designed to support SAP customers in their journey to the Intelligent Enterprise.
Jumpstart your SAP S/4HANA cloud implementations with the implementation portal for SAP S4/HANA Cloud!
The implementation portal provides a brand-new implementation experience for SAP S/4HANA Cloud implementations. This new portal is cloud-based, all contact info is available, task based, with collaboration built-in, and great usability. Read the blog.
SAP Notes Download and Upload Process Impacted. Act Now!
With the SAP Support Backbone update and mandatory digital signing of SAP Notes, the download and upload process of SAP Notes has changed.
Post January 1, 2020, the download and upload process will stop working unless Note Assistant (SNOTE transaction) is enabled in ABAP systems to work with digitally signed SAP Notes.