Note, as of 2020, the usage rights of SAP Solution Manager include Focused Build and Insights – at no additional costs!
Schedule a Manager launches for all SAP SuccessFactors solutions
Following a successful four-week pilot, SAP's newest live support service “Schedule a Manager' is now available for all SAP SuccessFactors solutions. The services allows you to request a dedicated phone call with a manager from SAP's Product Support to help prevent or manage potential service exceptions on your high priority incidents.
Schedule a Manager offers an easy way to book a phone call with a manager from SAP's Product Support from the related product area, to help prevent or manage potential service exceptions on your high priority support incidents.
More information on the Schedule a Manager service can be found here.
Improved incident management – experience the newly designed incident edit layout
Explore our continuous progress to simplify and optimize the support experience for you throughout the whole incident creation and management journey.
Following the release of the redesigned incident list accessible via the new ‘Manage Incident' tile, you may now experience a new user interface while editing incidents enabling a user-centric and intuitive workflow to interact with SAP more efficiently. Meanwhile the newly designed incident edit layout integrates the latest functionalities of the incident creation form, like the real-time file suggestions.
Helping Our Customers Navigate Difficult Times: No CPI Increase for Support Contracts in 2021
At SAP, we understand that the COVID-19 pandemic can lead to challenges in our customers' and partners' businesses and are committed to help every organization in a fair manner, therefore:
For 2021, SAP will not apply the annual increase based on the local Consumer Price Index (CPI*) to SAP Standard Support.
SAP will also continue to not apply this increase for SAP Enterprise Support contracts in 2021.
* CPI is used as a measure of inflation, in some markets, different systems are referred to (e.g. Labor Cost Index in Germany). These figures are published by governments or the authorized authority in each country.
SAP Support - Join Our Webinars #ASKCIC
Watch the latest Support video from CIC and learn how to join our Support Webinars and get access to On Demand recordings
Webinar Micro Learnings are open to all SAP Customers and Partners, delivered across different time zones and are available in the following languages: English, German, French, Spanish, Portuguese and Chinese. All sessions are followed by Q&A with a CIC Expert.
Home Office Network Prerequisites Due to Enhanced Load From COVID-19 Pandemic
More people working from home can mean enhanced network loads, and potential connection issues with your systems. We offer advice in this article to help keep your connection running smoothly.
Simplify Your Logon Experience With SAP Universal ID
As part of our on-going efforts to simplify your logon experiences with SAP, we are pleased to introduce SAP Universal ID which allows you to consolidate your multiple user accounts into one Universal ID.
If you cannot wait any longer, create your own SAP Universal ID now.
Access the New ‘Manage Incidents’ Tile and Try SAP’s Redesigned Incident List
With SAP's redesigned incident list view, customers will now experience a simpler, more intuitive process, saving time and effort within the incident management workflow.
Access the new ‘Manage Incidents' tile to try the redesigned incident list view via SAP ONE Support Launchpad. The incident list view enables you to easily view, edit or confirm your reported incidents to SAP, with personalizable filters and views, sorting and grouping. Additionally, if you change your S–User contact details during incident creation, you can save these changes permanently to your S-User profile. Learn more about the redesigned incident list view today visiting our SAP Community blog post.
If you want to become part of our new pilot phase to further simplify