2021 Product Support Accreditation is open for registration!
SAP customers can now refresh their accreditation or newly enroll for the modules of 2021 Product Support Accreditation, a learning and enablement program at no additional cost and easy to consume at any time of convenience.
You are already a member and have completed your 2020 accreditation? Then you can easily renew your certificate and get your 2021 accreditation batch after completing the newest modules and learnings. Also, read more on SAP News Center.
SAP’s predictive & preventative support helps resolve issues before they happen
SAP's Product Support implements customer tailored real-time interventions to predict and prevent business impacting events and incidents.
From traditional on-demand support to self-service tools, SAP users already benefit from an intuitive, context sensitive support delivered through the digital support experience. Examples include AI-enabled Incident Solution Matching and support assistant which can help resolve issues without even having to log an incident. In addition, real-time channels and support communities like SAP Community and Ask an Expert Peer offer an opportunity to engage with SAP or external experts to solve issues faster.
To further improve the customer support experience, SAP strives to provide predictive and preventative support services by implementing customer tailored interventions such as Cloud Health to help avoid business impacting events and incidents. By analyzing performance and error data for every user action, SAP Cloud Health redefines traditional monitoring and enables preventative action.
The amount of preventative and predictive features will increase over time. Click here for more information.
SAP Innovation Discovery Retires on March 31, 2021
As of March 31st, Innovation Discovery will be removed from SAP ONE Support Launchpad. The services of SAP Innovation Discovery migrate to SAP Road Map Explorer and SAP for Me.
Elevate to the Intelligent Enterprise Using the Power of SAP Enterprise Support
Join us on March 24 for the next SAP Enterprise Support Day. Attend this virtual event to learn how SAP Enterprise Support services can help you run your business. Explore how outcome-focused services and proactive support offerings can help you become an Intelligent Enterprise.
Welcome to the new SAP S/4HANA Cloud topic page. The SAP Community is our digital front door connecting SAP customers, partners and experts. In order to provide a world-class experience, the SAP S/4HANA Cloud Community has migrated to the SAP Community and we are excited to launch the new SAP S/4HANA Cloud Topic Page on February 1, 2021.
Automatic translations for Expert Chat conversations available in Spanish and German
To help remove language barriers, SAP is launching new automatic machine translation features in the SAP ONE Support Launchpad. At the click of a button, customers have now the option to turn on automatic translations for their Expert Chat sessions or for their communications within their incidents.
You cannot use this ID to manually log on to SAP websites such as the SAP ONE Support Launchpad. Only super administrators and user administrators have access to the Technical Users application.
Learn how to create, activate, and delete technical communication users.
Simplified Categorization using Product Functions
SAP simplified the incident creation process in the SAP ONE Support Launchpad using ‘Product Functions' as an alternative to classical components. ‘Product Functions' depend on the ‘System' and ‘Product Area' customers selected and are now highlighted by default on first entry. In case customers are familiar with ‘Components', it is still possible to categorize with them. The incident categorization will remember the users' preferred categorization for the following entry.