How to create and activate Technical Communication Users

Watch and learn how to create and activate Technical Communication User.

Technical Communication Users are created and maintained in the Technical Communication Users application instead of the usual User Management application for S-user IDs.

You cannot use this ID to manually log on to SAP websites such as the SAP ONE Support Launchpad. Only super administrators and user administrators have access to the Technical Users application.  

Learn how to create, activate, and delete technical communication users.

Automatic translations for Expert Chat conversations available in Chinese and Portuguese

To help remove language barriers, SAP has launched a new automatic machine translation feature for Expert Chat in the SAP ONE Support Launchpad. When starting an Expert Chat session, customers can now turn on automatic translations in the chat sessions. This new automatic bi-directional translation feature is currently available in Portuguese (Brazilian) and Simplified Chinese. 

Learn more

How to Subscribe to Cloud System Notifications

Watch and learn how you can remain informed about the availability and status of SAP Cloud Services, including planned and unplanned downtimes, as well as receive customer notifications and maintenance events that are most relevant to you. Super or Cloud Administrators can assign new subscriptions for any contact person within their organization. Learn about the following, and more:

• Access Cloud system Notification Subscriptions
• Subscribe to Cloud System Notifications for your SAP cloud products
• Customize and manage subscriptions to Cloud Availability Center notifications

Try out the new central entry point for Expert Chat and Schedule an Expert

The incident creation and management applications in SAP ONE Support Launchpad have been improved and provide a simplified and intuitive design with optimized features.

Since end of August 2020, the ‘Report an Incident' tile now provides you a central entry point for SAP support channels like traditional incident, Expert Chat and Schedule an Expert.

Learn more here.

More Personalized Unified Support Experience and Simplified Problem Categorization

SAP's improved incident creation and incident management applications in the SAP ONE Support Launchpad provide you now with a simplified and intuitive design with optimized features.

Customers can now explore simplified categorization using ‘Product Functions' for an easier alternative to components, to get your incident to the correct SAP expert faster. 

Learn more on the SAP Community.