Automatic translations for Expert Chat conversations available in Spanish and German
To help remove language barriers, SAP is launching a new automatic machine translation features in the SAP ONE Support Launchpad. At the click of a button, customers have now the option to turn on automatic translations for their Expert Chat sessions or for their communications within their incidents.
You cannot use this ID to manually log on to SAP websites such as the SAP ONE Support Launchpad. Only super administrators and user administrators have access to the Technical Users application.
Learn how to create, activate, and delete technical communication users.
Simplified Categorization using Product Functions
SAP simplified the incident creation process in the SAP ONE Support Launchpad using ‘Product Functions' as an alternative to classical components. ‘Product Functions' depend on the ‘System' and ‘Product Area' customers selected and are now highlighted by default on first entry. In case customers are familiar with ‘Components', it is still possible to categorize with them. The incident categorization will remember the users' preferred categorization for the following entry.
Automatic translations for Expert Chat conversations available in Chinese and Portuguese
To help remove language barriers, SAP has launched a new automatic machine translation feature for Expert Chat in the SAP ONE Support Launchpad. When starting an Expert Chat session, customers can now turn on automatic translations in the chat sessions. This new automatic bi-directional translation feature is currently available in Portuguese (Brazilian) and Simplified Chinese.
Watch and learn how you can remain informed about the availability and status of SAP Cloud Services, including planned and unplanned downtimes, as well as receive customer notifications and maintenance events that are most relevant to you. Super or Cloud Administrators can assign new subscriptions for any contact person within their organization. Learn about the following, and more:
Experience Real-Time Enterprise Collaboration with SAP S/4HANA Simulation by Baton Simulations
Enable your teams to get hands-on experience with SAP S/4HANA and make key business decisions as they execute multiple transactions - in planning, sales, marketing, procurement, production, finance, and more - all within a true-to-life competitive business setting.
Expanding Availability of SAP S/4HANA Cloud Help Resources
SAP S/4HANA Cloud customers can now explore the benefits of expanded availability of help resources.
This focused content for SAP S/4HANA Cloud help resources is located in the Search Results when searching SAP ONE Support Launchpad by clicking on the “Additional SAP S/4HANA Cloud Assets” link. The content can be found easily by searching the web, using the searches at sap.com, or the SAP ONE Support Launchpad.
These eight repositories will also be exposed to the global search engines making them easily found no matter where you search for answers, making it faster and easier to find issues to your technical issues.