Try SAP’s built-in support and talk to SAP CoPilot directly

Advanced search is one of the key functions that allow users to interact with the digital assistant by simply typing or talking to SAP CoPilot directly. The digital assistant offers the ability to execute key word searches for the current product exclusively or now more broadly for product independent content. The top results are sourced from different information providers such as help.sap.com. The information that you need can be found quickly with the ability to filter the search results by four new document types; SAP Community questions, product documentation, SAP Enable Now and SAP Knowledge Base Articles. Note: SAP's built-in support is currently available for SAP S/4HANA Cloud and SAP Integrated Business Planning.

SAP Notes and SAP Knowledge Base Articles now available in Chinese, Spanish and French

SAP offers automatic translation for SAP Notes and SAP Knowledge Base Articles (KBAs) in SAP ONE Support Launchpad. Customers get fast, machine-generated translations at the click of a button in their preferred language and at no additional cost. Now, in addition to Japanese and Portuguese (Brazil), we have added machine translations for Chinese, Spanish and French.

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Looking For New Features or Enhancements for S/4HANA Cloud?

Submit your ideas on new functionalities and vote on existing ones to improve S/4HANA Cloud on SAP Customer Influence. This is your way to influence SAP S/4HANA Cloud development decisions.

If you are looking for an enhancement or missing feature, check existing ideas first and vote on them to accelerate the processing time. If you don't find it, create a new idea and come back to check the status.

Find more information on Customer Influence here.

Incident Solution Matching for SAP S/4HANA Cloud Customers

SAP's AI-driven Incident Solution Matching further improves the support experience for SAP S/4HANA Cloud customers. This machine learning service automatically recommends solutions not only from SAP Notes and SAP Knowledge Base Articles (KBAs) but also from additional data sources – SAP Help, Roadmap Viewer and Fiori Apps Library when the incident is related to SAP S/4HANA Cloud product.

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Introducing a new welcome area on the SAP Support Portal

The Head of SAP Product Support, Mohammed Ajouz, introduces you to a dedicated section of our SAP Support Portal, Welcome to Support.

Learn more on how to begin your journey with Product Support, accessible to you anywhere, any time and on any channel.

Learn more...

SAP Localization Summit

We are pleased to invite you to SAP Localization Summit – this year's most important SAP Solutions Localization event.

The Summit will take place on November 8 in Moscow at SAP Digital Leadership Center located at Kosmodamianskaya nab., 52/7, 2^nd floor.

Learn more...

Try SAP’s new support assistant

Experience an enhanced incident creation process enabled by SAP's new support assistant. The ‘support assistant' offers you a guided approach through a conversational user interface during the incident creation process on the SAP ONE Support Launchpad. Using tree structures, the optimized functionality helps you step through a series of questions and narrows down to the problem area, meanwhile recommending targeted solutions in real-time.

Simply visit the SAP ONE Support Launchpad and try the new support assistant. 

For more information, please visit SAP Community.