Schedule a Manager launches for all SAP SuccessFactors solutions

Following a successful four-week pilot, SAP's newest live support service “Schedule a Manager' is now available for all SAP SuccessFactors solutions. The services allows you to request a dedicated phone call with a manager from SAP's Product Support to help prevent or manage potential service exceptions on your high priority incidents.

Schedule a Manager offers an easy way to book a phone call with a manager from SAP's Product Support from the related product area, to help prevent or manage potential service exceptions on your high priority support incidents.

More information on the Schedule a Manager service can be found here.

Details on what qualifies your incident for this specific service are provided on SAP Support Portal and SAP Community.

Helping Our Customers Navigate Difficult Times: No CPI Increase for Support Contracts in 2021

At SAP, we understand that the COVID-19 pandemic can lead to challenges in our customers' and partners' businesses and are committed to help every organization in a fair manner, therefore:

• For 2021, SAP will not apply the annual increase based on the local Consumer Price Index (CPI*) to SAP Standard Support.
• SAP will also continue to not apply this increase for SAP Enterprise Support contracts in 2021.

* CPI is used as a measure of inflation, in some markets, different systems are referred to (e.g. Labor Cost Index in Germany). These figures are published by governments or the authorized authority in each country.

SAP Solution Manager 7.2 SPS 11 is out now!

To see what the feature-packed release of SAP Solution Manager 7.2 SP11 holds on for you take a look at the highlights blog and SP11 What's New presentation.

SAP Fiori apps 1.0 for SAP Solution Manager SP10 has been released, too. Both are now generally available for all customers and partners.

Take a glimpse about the new features at the associated documentation on the SAP Help Portal:

• SAP Solution Manager 7.2 SP11
• SAP Fiori apps 1.0 for SAP Solution Manager SP10

Simplify Your Logon Experience With SAP Universal ID

As part of our on-going efforts to simplify your logon experiences with SAP, we are pleased to introduce SAP Universal ID which allows you to consolidate your multiple user accounts into one Universal ID.

By converting to SAP Universal ID, you can:

• Keep your account for life
• Use one login for all of your accounts
• Manage all accounts in one profile

Get started today by watching this short video to learn more, and enrolling on the SAP Universal ID website.

If you cannot wait any longer, create your own SAP Universal ID now.

Access the New ‘Manage Incidents’ Tile and Try SAP’s Redesigned Incident List

With SAP's redesigned incident list view, customers will now experience a simpler, more intuitive process, saving time and effort within the incident management workflow.

Access the new ‘Manage Incidents' tile to try the redesigned incident list view via SAP ONE Support Launchpad. The incident list view enables you to easily view, edit or confirm your reported incidents to SAP, with personalizable filters and views, sorting and grouping. Additionally, if you change your S–User contact details during incident creation, you can save these changes permanently to your S-User profile. Learn more about the redesigned incident list view today visiting our SAP Community blog post.

If you want to become part of our new pilot phase to further simplify