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SAP ALM Summit Latin America 2020
Accelerate your journey to the Intelligent Enterprise
September 15th to 17th
Join our Spanish Speaking Boutique SAP ALM Summit Colombia (Virtual Edition) for 3 consecutive days with a 4 hours session each day.
On September 15th the event kicks-off with a Keynote and the focus on how to support SAP S/4HANA Transformation Projects, covers the SAP Landscape Management & Operations topic and will give some more demos, tips and tricks as well as services specials until September 17th as last Day of the event.
In these 3 days, we will have customers and experts speaking and sharing their experiences and thoughts as well as lectures covering SAP Solution Manager, SAP Focused Run and SAP Cloud ALM.
More Personalized Unified Support Experience and Simplified Problem Categorization
SAP's improved incident creation and incident management applications in the SAP ONE Support Launchpad provide you now with a simplified and intuitive design with optimized features.
Customers can now explore simplified categorization using ‘Product Functions' for an easier alternative to components, to get your incident to the correct SAP expert faster.
Learn more on the SAP Community.
Global Customer COE & Support Info Day - Virtual Event on September 16, 2020
Join our virtual event and explore how the latest SAP technologies and services can accelerate your digital transformation and secure the continuous success of your business.
Get special first-hand insights from SAP Experts and Customers and choose the best approach to stay ahead of the pack.
Participation is free of charge for all SAP customers.
Expanding Availability of SAP S/4HANA Cloud Help Resources
SAP S/4HANA Cloud customers can now explore the benefits of expanded availability of help resources.
This focused content for SAP S/4HANA Cloud help resources is located in the Search Results when searching SAP ONE Support Launchpad by clicking on the “Additional SAP S/4HANA Cloud Assets” link. The content can be found easily by searching the web, using the searches at sap.com, or the SAP ONE Support Launchpad.
These eight repositories will also be exposed to the global search engines making them easily found no matter where you search for answers, making it faster and easier to find issues to your technical issues.
For more information, please visit the SAP Community.
Focused Build & Focused Insights 2.0 SP06 is Out Now
Support Package SP06 for Focused Build and Focused Insights has been released for customers and partners.
To see what the feature-packed release holds on for you take a look at the SP06 What's New presentation.
Read all about the new features in the associated SP06 documentation on the SAP Help Portal.
And learn how SAP Activate and Focused Build with SAP Solution Manager is working together.
As of 2020, the usage rights of SAP Solution Manager include Focused Build and Insights – at no additional cost.
Schedule a Manager Launches for All SAP SuccessFactors Solutions
Following a successful pilot, SAP's newest live support service “Schedule a Manager' is now available for all SAP SuccessFactors solutions. The service allows you to request a dedicated phone call with a manager from SAP's Product Support to help prevent or manage potential service exceptions on your high priority incidents.
More information on the Schedule a Manager service can be found here.
Details on what qualifies your incident for this specific service are provided on SAP Support Portal and SAP Community.
Improved Incident Management – Newly Designed Incident Edit Layout
Explore our progress towards simplifying and optimizing your support experience throughout the whole incident creation and management journey.
Following the release of the redesigned incident list accessible via the new ‘Manage Incident' tile, you experience a new user interface while editing incidents, enabling a user-centric and intuitive workflow to interact with SAP more efficiently. Meanwhile, the newly designed incident edit layout integrates the latest functionalities of the incident creation form, like the real-time file suggestions.
For more information read our blog post on SAP Community.
Helping Our Customers Navigate Difficult Times: No CPI Increase for Support Contracts in 2021
At SAP, we understand that the COVID-19 pandemic can lead to challenges in our customers' and partners' businesses and are committed to help every organization in a fair manner, therefore:
- For 2021, SAP will not apply the annual increase based on the local Consumer Price Index (CPI*) to SAP Standard Support.
- SAP will also continue to not apply this increase for SAP Enterprise Support contracts in 2021.
* CPI is used as a measure of inflation, in some markets, different systems are referred to (e.g. Labor Cost Index in Germany). These figures are published by governments or the authorized authority in each country.
SAP Support - Join Our Webinars #ASKCIC
Watch the latest Support video from CIC and learn how to join our Support Webinars and get access to On Demand recordings
Webinar Micro Learnings are open to all SAP Customers and Partners, delivered across different time zones and are available in the following languages: English, German, French, Spanish, Portuguese and Chinese. All sessions are followed by Q&A with a CIC Expert.
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このショートビデオで、SAP の製品サポートグローバルリーダーを務めるモハメド・アジューズ (Mohammed Ajouz) から直接ご説明いたします。
Communities
SAP SuccessFactors コミュニティ
SAP SuccessFactors コミュニティは、SAP のお客様、パートナー、SAP 社員をつなぎ、共通の目標を達成できるように協力し合える環境を提供します。
SAP S/4HANA Cloud コミュニティ
SAP S/4HANA Cloud Customer コミュニティ に参加してほかのユーザーや SAP エキスパートとつながり、製品ソリューションやベストプラクティスについての情報を交換しましょう。解決策を探す、質問する、ツールやリソースを利用するなど、幅広く活用できます。
関連情報
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EGI, MtEはこちらからお申込みいただけます