SAP’s predictive & preventative support helps resolve issues before they happen

SAP's Product Support implements customer tailored real-time interventions to predict and prevent business impacting events and incidents. 

From traditional on-demand support to self-service tools, SAP users already benefit from an intuitive, context sensitive support delivered through the digital support experience. Examples include AI-enabled Incident Solution Matching and support assistant which can help resolve issues without even having to log an incident. In addition, real-time channels and support communities like SAP Community and Ask an Expert Peer offer an opportunity to engage with SAP or external experts to solve issues faster. 

To further improve the customer support experience, SAP strives to provide predictive and preventative support services by implementing customer tailored interventions such as Cloud Health to help avoid business impacting events and incidents. By analyzing performance and error data for every user action, SAP Cloud Health redefines traditional monitoring and enables preventative action. 

The amount of preventative and predictive features will increase over time. Click here for more information.

Elevate to the Intelligent Enterprise Using the Power of SAP Enterprise Support

Join us on March 24 for the next SAP Enterprise Support Day. Attend this virtual event to learn how SAP Enterprise Support services can help you run your business. Explore how outcome-focused services and proactive support offerings can help you become an Intelligent Enterprise.

Register here

SAP S/4HANA Cloud Topic Page on SAP Community

Welcome to the new SAP S/4HANA Cloud topic page. The SAP Community is our digital front door connecting SAP customers, partners and experts. In order to provide a world-class experience, the SAP S/4HANA Cloud Community has migrated to the SAP Community and we are excited to launch the new SAP S/4HANA Cloud Topic Page on February 1, 2021.

For more information, read this blog and watch this video.

How to create and activate Technical Communication Users

Technical Communication Users are created and maintained in the Technical Communication Users application instead of the usual User Management application for S-user IDs.

You cannot use this ID to manually log on to SAP websites such as the SAP ONE Support Launchpad. Only super administrators and user administrators have access to the Technical Users application.  

Learn how to create, activate, and delete technical communication users.