SAP Notes and SAP Knowledge Base Articles now available in Chinese, Spanish and French
SAP offers automatic translation for SAP Notes and SAP Knowledge Base Articles (KBAs) in SAP ONE Support Launchpad. Customers get fast, machine-generated translations at the click of a button in their preferred language and at no additional cost. Now, in addition to Japanese and Portuguese (Brazil), we have added machine translations for Chinese, Spanish and French.
Looking For New Features or Enhancements for S/4HANA Cloud?
Submit your ideas on new functionalities and vote on existing ones to improve S/4HANA Cloud on SAP Customer Influence. This is your way to influence SAP S/4HANA Cloud development decisions.
If you are looking for an enhancement or missing feature, check existing ideas first and vote on them to accelerate the processing time. If you don't find it, create a new idea and come back to check the status.
Incident Solution Matching for SAP S/4HANA Cloud Customers
SAP's AI-driven Incident Solution Matching further improves the support experience for SAP S/4HANA Cloud customers. This machine learning service automatically recommends solutions not only from SAP Notes and SAP Knowledge Base Articles (KBAs) but also from additional data sources – SAP Help, Roadmap Viewer and Fiori Apps Library when the incident is related to SAP S/4HANA Cloud product.
Experience an enhanced incident creation process enabled by SAP's new support assistant. The ‘support assistant' offers you a guided approach through a conversational user interface during the incident creation process on the SAP ONE Support Launchpad. Using tree structures, the optimized functionality helps you step through a series of questions and narrows down to the problem area, meanwhile recommending targeted solutions in real-time.
Tired of spending too much time creating incidents?
Try SAP's improved incident management application in the SAP ONE Support Launchpad. With a simplified and intuitive design, optimized features will help you to create an incident, while AI driven analytics provide options in real-time to offer you a seamless and personalized experience. Providing the information you need, you may either submit your issue to SAP or immediately jump to the best help offer of your choice – be it self-services offering or direct engagement with SAP support experts though our live support channels. For more details follow this link.
ASUG and SAP Solution Manager Summit 2019, North America
The third annual ASUG and SAP Solution Manager Summit is returning to Newtown Square, PA, on November 5-7, 2019.
This year's summit features in-depth education on ways to empower your organization with a modern and intelligent application lifecycle management (ALM) portfolio.
We invite you to join us for three days of education, networking, live demonstrations, one-on-one time with SAP Solution Manager experts and partners, and more.
Don't miss to register for the event. The early bird registration rates end on August 30!
SAP Solution Manager Education Summit 2019, Germany