SAP ヘルプデスク (CIC)
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技術以外のお問い合わせに、24 時間 365 日対応いたします。

SAP ONE Support Launchpad

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当ページに記載されているフリーダイヤルは、固定電話から、または一部の携帯で電話会社を経由して、ほとんどの国でご利用いただけます。お電話いただくと、お問い合わせの SAP 製品分野を選択するためのサービスメニューへ進み、SAP サポート担当者におつなぎすることができます。
 

 

日本のお客様向けの電話番号

  • 0120 332 909(フリーダイヤル)
  • 03 4579 5992 もご利用いただけます

海外の SAP ヘルプデスクの電話番号は、こちらをご覧ください。

Country Phone number Alternative phone number
Afghanistan
+65 6723 1024
 
Albania
+49 1802 260260
 
Andorra
900998311
 
Argentina
00800 CALL-1-SAP
Alternatively — or if using a mobile phone —, you can use the telephone numbers 0800 4441284 or +54 11 5078 9775.
Armenia
+7 499 7056137
 
Australia
0011800 CALL-1-SAP
Alternatively, you can use the telephone numbers +61 871001324 or 1800 081 923 (toll-free).
Austria
00800 CALL-1-SAP
Alternatively, you can use the telephone number 0800 295077.
Azerbaijan
+7 499 7056137
 
Bahrain
+973 16500498
Alternatively, you can use the telephone number 80006707 (toll-free).
Bangladesh
+91 80 4329 8300 or
+91 80 6779 8300
 
Belarus
8~10800 CALL-1-SAP
Alternatively — or if using a mobile phone —, you can use the telephone number +7 499 7056137.
Belgium
00800 CALL-1-SAP
Alternatively, you can use the telephone number 0800 75886.
Bolivia
+54 11 50789775
 
Bosnia and Herzegovina
+49 1802 260260
 
Brazil
0800 762 5586 Alternatively, you can use the telephone numbers 0800 8914919 or +55 11 41308151.
Bulgaria
00800 CALL-1-SAP
Alternatively, you can use the telephone number 008001104973.
Cambodia
+65 6723 1024
 
Canada
+1 866 660 3577
Alternatively, you can call 011800 CALL-1-SAP from any fixed landline phone.
Chile
1230 0204255 or
+56 2 2898 8270
 
China
400 620 2008 or
+86 411 8483 6717
For SuccessFactors cloud products support in China, please contact China DataCom on +86 400 830 8821.
Colombia
01800 0125519
 
Croatia
00800 CALL-1-SAP
Alternatively, you can use the telephone number 0800 222530
Cyprus
00800 CALL-1-SAP
Alternatively, you can use the telephone number 80094380.
Czech Republic
00800 CALL-1-SAP
Alternatively, you can use the telephone number 800 143246.
Denmark
00800 CALL-1-SAP
Alternatively, you can use the telephone number 8088 9491.
Ecuador
0 800 4357727 or
0 1800 9154889 or
+58 212 267 8344
 
Egypt
+973 16500498
 
Estonia
00800 CALL-1-SAP
Alternatively — or if using a mobile phone —, you can use the telephone number 800 0049021.
Finland
990800 or 996800 CALL-1-SAP
Alternatively — or if using a mobile phone —, you can use the telephone number 0800 919487.
France
00800 CALL-1-SAP
Alternatively, you can use the telephone number 0800 910253.
Georgia
+7 499 7056137
 
Germany
00800 CALL-1-SAP
Alternatively, you can use the telephone number 01802 260260 (24x7).
Greece
00800 CALL-1-SAP
Alternatively — or if using a mobile phone —, you can use the telephone number +30 21 1198 0952.
Guyana
0 800 4357727 or
0 1800 9154889 or
+58 212 267 8344
 
Hong Kong
006800 CALL-1-SAP
(001800 CALL-1-SAP if calling via Telstra)
Alternatively, you can use the telephone number +852 3013 4737. If you experience issues dialing any of these numbers, please use +852 2150 2633.
Hungary
00800 CALL-1-SAP
Alternatively, you can use the telephone number 068 0016601.
Iceland
00800 CALL-1-SAP
Alternatively, you can use the telephone number 800 8868.
India
000 800 0490029
Alternatively, you can use the telephone number +91 80 4329 8300.
Indonesia
001 803 8529060 or
+62 21 3003 2733
 
Ireland
00800 CALL-1-SAP
Alternatively — or if using a mobile phone —, you can use the telephone number 1800 800 350.
Iraq
+973 16500498
 
Israel
00800 CALL-1-SAP
Alternatively, you can use the telephone number 1809349055.
Italy
00800 CALL-1-SAP
Alternatively — or if using a mobile phone —, you can use the telephone number 800 789009.
Japan
0120 332 909
Alternatively, you can use the telephone number +81 3 4579 5992.
Jordan
+973 16500498
 
Kazakhstan
+7 499 7056137
 
Kuwait
+973 16500498
 
Kyrgyzstan
+7 499 7056137
 
Laos
+66 2787 3375
 
Latvia
00800 CALL-1-SAP
Alternatively — or if using a mobile phone —, you can use the telephone number 8000 2982.
Lebanon
+973 16500498
 
Libya
+973 16500498
 
Liechtenstein
0800 562643
 
Lithuania
00800 CALL-1-SAP
Alternatively — or if using a mobile phone —, you can use the telephone number 8800 30694.
Luxembourg
00800 CALL-1-SAP
Alternatively, you can use the telephone number 8002 3076.
Macau
+852 3013 4737
 
Macedonia
080090450
 
Malaysia
00800 CALL-1-SAP
Alternatively — or if using a mobile phone —, you can use the telephone number +60 3 7724 0057.
Malta
00800 CALL-1-SAP
Alternatively — or if using a mobile phone —, you can use the telephone number 800 62058.
Mexico & Central America (Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama)
01 800 123 3218 or
+55 11 41308151
 
Moldova
+7 499 7056137
 
Monaco
80093485
 
Mongolia
+65 6723 1024
 
Montenegro
+353 91 432764
 
Myanmar
+65 6723 1024
 
Netherlands
00800 CALL-1-SAP
Alternatively, you can use the telephone number 0800 0220683.
New Zealand
00800 CALL-1-SAP
Alternatively, you can use the telephone number +64 98010171.
Norway
00800 CALL-1-SAP
Alternatively, you can use the telephone number 800 11739.
Oman
+973 16500498
 
Pakistan
+65 6723 1024
 
Palestinian Territories
+973 16500498
 
Papua New Guinea
+65 6664 6363 or
+61 2 9935 4660
 
Paraguay
+54 11 50789775
 
Peru
0800 78709
 
Philippines
00800 CALL-1-SAP
Alternatively — or if using a mobile phone —, you can use the telephone number +63 2 705 2455.
Poland
00800 CALL-1-SAP
Alternatively, you can use the telephone number 00800 4911572.
Portugal
00800 CALL-1-SAP
Alternatively, you can use the telephone number 800849195.
Qatar
+973 16500498
 
Romania
00800 CALL-1-SAP
Alternatively — or if using a mobile phone —, you can use the telephone number +353 91 432764.
Russian Federation
810800 CALL-1-SAP
Alternatively, you can use the telephone number +7 499 7056137.
Saudi Arabia
800 850 0115 — Bharti Airtel fixed and mobile, Mobily and Zain
 800 844 0445 — Saudi Telecom (STC) fixed and mobile
 
Serbia
+353 91 432764
 
Singapore
001800 CALL-1-SAP
Alternatively, you can use the telephone number +65 6723 1024.
Slovakia
00800 CALL-1-SAP
Alternatively, you can use the telephone number 0800 049019.
Slovenia
00800 CALL-1-SAP
Alternatively, you can use the telephone number 0800 80280.
South Africa
00800 CALL-1-SAP
Alternatively, you can use the telephone number 0800 981539 (VoIP-friendly).
South Korea
001800 CALL-1-SAP or
002800 CALL-1-SAP
Alternatively, you can use the telephone number +82 2 3483 3946.
Spain
00800 CALL-1-SAP
Alternatively, you can use the telephone number 900998311.
Sri Lanka
+91 80 4329 8300 or
+91 80 6779 8300
 
Sudan
+973 16500498
 
Suriname
0 800 4357727 or
0 1800 9154889 or
+58 212 267 8344
 
Sweden
00800 CALL-1-SAP
Alternatively, you can use the telephone number 020 799925.
Switzerland
00800 CALL-1-SAP
Alternatively, you can use the telephone number 0800 562643.
Taiwan
00800 CALL-1-SAP
Alternatively, you can use the telephone number +886 2265 07689.
Tajikistan
+7 499 7056137
 
Thailand
001800 CALL-1-SAP
Alternatively, you can use the telephone number +66 2787 3375.
Trinidad & Tobago
1800 2031397
 
Turkey
00800491 CALL-1-SAP
Alternatively — or if using a mobile phone —, you can use the telephone number +90 216 633 03 51.
Turkmenistan
+7 499 7056137
 
Ukraine
+7 499 7056137
 
United Arab Emirates
8000 444 0644
 
United Kingdom, UK (England, Scotland, Wales and Northern Ireland)
00800 CALL-1-SAP
Alternatively, you can use the telephone number 0808 1012 181.
United States of America, USA
+1 412 3607869
Alternatively, you can use the telephone number 1800 677 7271.
Uruguay
+54 11 50789775
 
Uzbekistan
+7 499 7056137
 
Venezuela
0 800 4357727 or
+58 212 267 8344
Alternatively, you can use the telephone number 8555936187 (toll-free).
Vietnam
+65 6723 1024
 
Yemen
+973 16500498
 

サービスメニュー

SAP プロダクトサポートにお電話いただきましたら、以下のオプションから該当する番号を選択してください。

  • SAP Business Suite、NetWeaver、Business Analytics、Sybase のサポート →  1 を押してください
  • Ariba、Fieldglass および Concur のカスタマーサポート →  2 を押してください
  • Hybris のお客様サポート →  3 を押してください
  • SAP マネー、カスタマー・アンド・スイート・クラウド製品のサポート →  4 を押してください
  • SuccessFactors サポート →  5 を押してください
  • SAP HANA Enterprise Cloud や Sybase 365 といった SAP デジタルインターコネクトなどのその他の SAP 製品やサービスについてのお問い合わせ →  6 を押してください
  • 他の言語でメニューをお聞きになる場合 →  7 を押してください
  • このメニューをもう一度お聞きになる場合 →  8 を押してください

Service menu — What you will hear when calling us

Thank you for calling SAP Product Support. Please choose from one of the following options:

  • For SAP Business Suite, NetWeaver, Business Analytics or Sybase support, please press 1.
  • For Ariba, Fieldglass and Concur Customer Support, please press 2.
  • For hybris customer support, please press 3.
  • For SAP money, customer and suite Cloud products support, please press 4.
  • For SuccessFactors Cloud products support, please press 5.
  • For any other SAP products and services, including SAP HANA Enterprise Cloud and Sybase 365 known as SAP Digital Interconnect, please press 6.
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