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The Guided Procedure Authoring tool allows to maintain guided procedures for different purposes. The Guided Procedures can be launched context sensitively from different SAP Solution Manager applications.
The guided procedures are grouped into "Application Areas" in the Guided Procedure Browser. Depending on the "Application Area", different search attributes are provided for the guided procedures, and the guided procedures are partially instantiated differently.
The following is applicable for SAP Solution Manager 7.2 and higher. The application areas for the application operations capabilities of SAP Solution Manager are listed below. Before you create a new guided procedure, select the application area for your purpose. Please refer to the related "How to" to define the search attributes.
| Application Area | Description |
|---|---|
Technical Administration |
This area contains all guided procedures that describe day-to-day or ad hoc operational tasks to administrate your managed systems. The execution of the guided procedures can either be scheduled in advance, using IT task planning, and will appear in the task inbox of the assigned processors at the scheduled time, or they can be executed ad hoc from the guided procedure browser for the selected managed object. |
System Monitoring |
This area contains all guided procedures to analyze and resolve system monitoring alerts. The execution of these guided procedures is usually triggered from the alert inbox in the context of a system monitoring alert. |
PI or Message Flow Monitoring |
This area contains all guided procedures to analyze and resolve PI and message flow monitoring alerts. The execution of these guided procedures is usually triggered from the alert inbox in the context of a PI or message flow monitoring alert. |
Job Monitoring |
This area contains all guided procedures to analyze and resolve job monitoring alerts. The execution of these guided procedures is usually triggered from the alert inbox in the context of a job monitoring alert. |
BI Monitoring |
This area contains all guided procedures to analyze and resolve BI monitoring alerts. The execution of these guided procedures is usually triggered from alert the inbox in the context of a BI monitoring alert. |
Interface & Connection Monitoring |
This area contains all guided procedures to analyze and resolve Interface & Connection monitoring alerts. The execution of these guided procedures is usually triggered from the alert inbox in the context of an Interface & Connection Monitoring alert. |
End User Experience Monitoring |
This area contains all guided procedures to analyze and resolve end user experience monitoring alerts. The execution of these guided procedures is usually triggered from the alert inbox in the context of an End user Monitoring alert. |
Purpose: Perform day-to-day operational activities, centrally, in a guided and reproducible way.
The execution of guided procedures is usually triggered by IT Task Management. It is also possible to execute the guided procedures ad-hoc, from the guided procedure browser. The guided procedures, or the guided procedure steps, may be relevant for different system types (e.g. CRM, J2EE, ABAP,...) or for hosts and databases. Search attributes can define whether a guided procedure is relevant, for example, for SAP J2EE Engine systems, or for all ABAP systems, for CRM systems, and so on.
Before you create a guided procedure for technical administration, you need to select the application area "Technical Administration", in the guided procedure browser or in transaction GPA_ADMIN.
Search attributes can be maintained on guided procedure or step level, usually on guided procedure level. The first opportunity to maintain search attributes on guided procedure level is when you create a new guided procedure, and the "Create guided procedure wizard" opens. You can leave them empty initially, and adapt or maintain them later in the Guided Procedure Maintenance UI.
Press the "Properties" button highlighted in the screenshot, to define search attributes for the complete guided procedure.
The search attributes for all technical administration area guided procedures, are the following:
They are explained in detail below.
The use case attribute specifies, for example, whether the guided procedure supports the use cases "ITSM Service request management" or "day to day operational tasks".
The possible values are shown below:
Set the attribute as explained below:
The managed object type describes the type of the object (e.g. Technical System, Database, and Host) to be handled in the guided procedure, or in the selected step of the guided procedure.
The software component attribute binds a guided procedure to the software component of a managed object. It ensures that only those guided procedures are shown in guided procedure browser that fit one of the software components of the selected managed objects. For example, the guided procedure "System Check for ABAP System" has the software component "SAP Basis", and is therefore only relevant to ABAP systems. The software component consists of a description and a unique identifier.
| Description | Software Component Name | Identifier |
|---|---|---|
For all ABAP systems | SAP BASIS | 01200245450100000406 |
For SAP Java Systems | SAP J2EE Engine (until version 7.02) J2EE ENGINE SERVERCORE ( > version 7.02) | 01200615320100001309 01200615320100002834 |
For SAP Business Warehouse systems | SAP BW | 01200245450100000413 |
For PI systems | XI ADAPTER FRAMEWORK | 01200615320100002811 |
For Systems based on SAP HANA | SAP HANA database | 01200615320100008556 |
For SAP Landscape Transformation Server on the NetWeaver Platform | DMIS | 01200615320100003342 |
For CRM Systems | SAP BBPCRM | 01200245450100000465 |
For SAP Solution Manager Systems (ABAP Stack) | SAP Solution Manager | 01200615320100001273 |
The software component version attribute makes a guided procedure relevant for only certain versions of a managed object. It ensures that only those guided procedures are shown in guided procedure browser that fit the version or release of the selected managed objects. For example you could define one guided procedure that is relevant for PI systems below version 7.30 and another one that is relevant for OI systems >= version 7.30. The software component version consists of a description and a unique identifier.
Regular Administrative Tasks for an ABAP system
You create a guided procedure that describes regular administrative tasks for ABAP systems.
You could define the search attributes as follows:
Use Case : Regular Administrative Tasks
Category: <leave empty>
Managed Object Type: Technical System
Software Component: SAP BASIS
Software Component Version: ALL
Perform Root Cause Analysis and alert resolution for system monitoring alerts, in a standardized and controlled way, powered by Guided Procedures.
The IT operator is working in alert inbox in SAP Solution Manager, and needs to analyze and resolve a system monitoring alert, quickly. Guided procedures for alert resolution can provide instructions to analyze and process the alert, and administrative alert handling instructions. As of SAP Solution Manager 7.2 , it is possible to assign guided procedures to specific alerts via guided procedure attributes. From alert inbox, the IT operator can select the alert group he needs to process, and then press the button "Execute Guided Procedures".
The "Execute guided procedure" popup proposes the guided procedures that fit to the selected alert, automatically. If no appropriate guided procedures are proposed, or if they didn't help, the IT operator can use the "Search guided procedure" tray to search for other guided procedures that might help to analyze and resolve the alert.
If one or more guided procedures have been executed for the selected alert group, the last processor, the last change time stamp, and an overall processing status, are shown in the "Execute guided procedure" pop-up. The overall processing status is computed as follows:
Click on the guided procedure name. The guided procedure opens, and can be executed.
Select SAP Solution Manager Configuration –> Configuration –> All Scenarios –> Application Operations –> System Monitoring (transaction solman_setup). Select Step "Template Maintenance". Select the template that contains the alert for which you would like to create an alert handling/alert resolution guided procedure. Select the alert.
Note the following data:
You will need to set these attributes in the guided procedure you create later.
Before you create a guided procedure to analyze and resolve a system monitoring alert, select the application area "System Monitoring", in the guided procedure browser or in transaction GPA_ADMIN.
Select "Create" to create a new guided procedure, and enter the name, description and documentation package.
Guided procedures to handle and resolve system monitoring alerts have the following search attributes.
Define the search attributes as follows:
After you have maintained the attributes, define the contents of the guided procedure, as explained in the guided procedure authoring, and transport the guided procedure, if required.
Result: Alert inbox proposes your new guided procedure for execution, if the corresponding alert was raised.
Perform Root Cause Analysis and alert resolution for PI or message flow monitoring alerts, in a standardized and controlled way, powered by guided procedures.
The IT operator is working in alert inbox in SAP Solution Manager and needs to analyze and resolve a PI or message flow monitoring alert, quickly. Guided procedures for alert resolution can indicate how to analyze and process alerts, and administrative alert handling instructions. You can assign guided procedures to alerts via guided procedure attributes. From alert inbox, the IT operator can select the alert group to process, and then choose "Execute Guided Procedures".
The "Execute guided procedure" pop-up automatically proposes the guided procedures that fit the selected alert. If no guided procedures are proposed, or if they didn't help, the IT operator can use the "Search guided procedure" tray to search for other guided procedures that might help to analyze and resolve the alert.
After clicking on the guided procedure name, the guided procedure opens and can be executed.
If one or more guided procedures have been executed for the selected alert group, the last processor, the last change time stamp, and an overall processing status are shown in the "Execute guided procedure" pop-up . The overall processing status is computed as follows:
Select SAP Solution Manager Configuration -> Configuration – All Scenarios -> Application Operations -> Integration Monitoring -> Process Integration -> Template Management.
Select the right template and the alert
Note the following data:
You will need to set these attributes in the guided procedure you create later.
Before you create a guided procedure to analyze and resolve PI or message flow monitoring alerts, select the application area "PI monitoring" in the guided procedure catalog.
Select "Create" to create a new guided procedure and enter name, description and documentation package.
Guided Procedures to handle and resolve PI monitoring alerts have the following search attributes.
Define the search attributes as follows:
Result: Alert inbox proposes your new guided procedure for execution if the corresponding alert was raised.
Perform Root Cause Analysis and alert resolution for Interface & Connection Monitoring alerts in a standardized and controlled way, powered by Guided Procedures.
The IT operator is working in alert inbox in SAP Solution Manager and needs to analyze and resolve an Interface & Connection Monitoring alert, quickly. Guided procedures for alert resolution can contain customer specific instructions to analyze and resolve common interface errors as well as handling instructions for specific interfaces. You can assign guided procedures to specific Interface monitoring alerts via guided procedure attributes. From alert inbox, the IT operator can select the interface monitoring alert group to process and choose "Execute Guided Procedures".
The "Execute guided procedure" pop-up automatically proposes the guided procedures that fit the selected alert. If no such guided procedures exist, or if they didn't help, the IT operator can use the "Search guided procedure" tray to search for other guided procedures to analyze and resolve the alert.
After a click on the guided procedure name, the corresponding guided procedure opens and can be executed.
First you need to find the right search attributes.
The easiest way to find the right search attributes is as follows:
Now you can create a new guided procedure under application area “Interface and Connection Monitoring” and define the search attributes as follows:
After you have maintained the attributes, define the contents of the guided procedure, as explained in the guided procedure authoring, and transport the guided procedure, if required.
Result: Alert inbox proposes your new guided procedure for execution, if the corresponding alert was raised.
Perform Root Cause Analysis and alert resolution for Job Monitoring alerts in a standardized and controlled way, powered by Guided Procedures.
The IT operator is working in alert inbox in SAP Solution Manager and needs to analyze and resolve a Job Monitoring alert, quickly. Guided procedures for alert resolution can contain customer specific instructions to analyze and resolve common job errors as well as handling instructions for specific jobs. You can assign guided procedures to specific job monitoring alerts via guided procedure attributes. From alert inbox, the IT operator can select the relevant job monitoring alert and choose "Execute Guided Procedures".
The "Execute guided procedure" popup automatically proposes the guided procedures that fit the selected alert. If no such guided procedures exist, or if they didn't help, the IT operator can use the "Search guided procedure" tray to search for other guided procedures to analyze and resolve the alert.
After a click on the guided procedure name, the corresponding guided procedure opens and can be executed.
First you need to find the right search attributes.
The easiest way to find the right search attributes is as follows: Look up Job type and Monitoring Object Name in the Job Monitoring setup (Select SAP Solution Manager Configuration -> Configuration – All Scenarios -> Application Operations -> Job Monitoring -> Configure Jobs).
Now you can create a new guided procedure under application area “Job Monitoring” and define the search attributes as follows:
Define the search attributes as follows:
After you have maintained the attributes, define the contents of the guided procedure, as explained in the guided procedure authoring page, and transport the guided procedure, if required.
Result: Alert inbox proposes your new guided procedure for execution, if the corresponding job alert was raised.
Perform Root Cause Analysis and alert resolution for BI Monitoring alerts in a standardized and controlled way, powered by Guided Procedures.
The IT operator is working in alert inbox in SAP Solution Manager and needs to analyze and resolve a Bi Monitoring alert, quickly. Guided procedures for alert resolution can contain customer specific instructions to analyze and resolve common BI errors. You can assign guided procedures to specific BI monitoring alerts via guided procedure attributes. From alert inbox, the IT operator can select the relevant BI monitoring alert and choose "Execute Guided Procedures".
The "Execute guided procedure" pop-up automatically proposes the guided procedures that fit the selected alert. If no such guided procedures exist, or if they didn't help, the IT operator can use the "Search guided procedure" tray to search for other guided procedures to analyze and resolve the alert.
After a click on the guided procedure name, the corresponding guided procedure opens and can be executed.
First you need to find the right search attributes.
The easiest way to find the right search attributes is as follows:
Now you can create a new guided procedure under application area “BI Monitoring” and define the search attributes as follows:
Define the search attributes as follows:
After you have maintained the attributes, define the contents of the guided procedure, as explained in guided procedure authoring, and transport the guided procedure, if required.
Result: Alert inbox proposes your new guided procedure for execution, if the corresponding alert was raised.
Perform Root Cause Analysis and alert resolution for User Experience Monitoring alerts in a standardized and controlled way, powered by Guided Procedures.
The IT operator is working in alert inbox in SAP Solution Manager and needs to analyze and resolve User Experience Monitoring alert, quickly. Guided procedures for alert resolution can contain customer specific instructions to analyze and resolve common alerts. You can assign guided procedures to specific User Experience Monitoring alerts via guided procedure attributes. From alert inbox, the IT operator can select the relevant alert and choose "Execute Guided Procedures".
The "Execute guided procedure" popup automatically proposes the guided procedures that fit the selected alert. If no such guided procedures exist, or if they didn't help, the IT operator can use the "Search guided procedure" tray to search for other guided procedures to analyze and resolve the alert.
After a click on the guided procedure name, the corresponding guided procedure opens and can be executed.
How to Map Guided Procedures to Specific User Experience Monitoring Alerts
First you need to find the right search attributes.
The easiest way to find the right search attributes is as follows:
Now you can create a new guided procedure under application area “User Experience Monitoring” and define the search attributes as follows:
After you have maintained the attributes, define the contents of the guided procedure, as explained in the guided procedure authoring, and transport the guided procedure, if required.
Result: Alert inbox proposes your new guided procedure for execution, if the corresponding alert was raised.
Perform Root Cause Analysis and Exception resolution for Exceptions reported in Exception Management in a standardized and controlled way, powered by Guided Procedures.
The IT operator is working in Exception Management in SAP Solution Manager, and needs to analyze and resolve exceptional cases, quickly. Guided procedures for Exception Management can indicate how to analyze and process exceptions. You can assign guided procedures to Exceptions via guided procedure attributes. From Exception management cockpit, the IT operator can select the alert group to process, and then choose "Execute Guided Procedures“. After a click on the guided procedure name, the corresponding guided procedure opens and can be executed.
Exception Management application was setup and exception are reported in Exception Management Cockpit.
The application area is Exception Management.
The following Search Attributes are currently supported:
Resolve Business Process Monitoring (BPM) alerts in a standardized and controlled way by using guided procedures.
The OCC team which is working in the alert inbox of the SAP Solution Manager, needs to analyze and (if possible) resolve a BPM alert. Customer-defined or pre-defined SAP guided procedures can describe how to analyze and process alerts and handle administrative alert instructions. As of SAP Solution Manager 7.2, you can assign guided procedures to BPM monitoring objects via guided procedure attributes. After an alert has been selected in the alert inbox, the attached guided procedure can be executed by the alert processor.