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SAP Sales & Services Cloud

This page explains how to connect SAP Sales & Services Cloud to SAP Focused Run. For the setup of the supported monitoring applications, please click on the monitoring application below.

Currently the following monitoring application are supported for SAP Sales & Services Cloud:

Prerequisites

The following technical prerequisites have to be met in order to monitor this scenario:

  • You need at least SAP Focused Run 3.0 FP01 to use Real User Monitoring

Setup Steps in SAP Sales & Services Cloud

Create Communication Arrangement

  1. Navigate to the 'Administrator' view in your SAP Sales & Service Cloud UI
  2. Select 'Communication Systems' under Integration
  3. Create a new communication system
    • Host Name: Enter the host of SAP Focused Run
    • System Access Type: Select 'Internet'
  4. Maintain System Instances
    • Choose '5 - Web Service' as the preferred application protocol
  5. Set the communication system to active via 'Actions' → 'Set to Active'
  6. Navigate back to the 'Administrator' view and select Integration → 'Communication Arrangements'
  7. Create a new Communication Arrangement
  8. Scenario: Select 'Query Webservice Message for Monitoring' (if this scenario does not exist, please check SAP Note 3035085).
  9. Define Business Data: Select the SAP Focused Run communication system
  10. Define Technical Data:
    • Communication Method: Direct Connection
    • Application Protocol: Web Service
    • Authentication Method: Basic Authentication
    • User ID: Click 'Edit Credentials' to maintain user and password
  11. Review and Confirm. 

Preparation for Performance Data Collection

To collect performance data for Real User Monitoring you have to schedule a report. The process is described on the following page:

Setup Steps in SAP Focused Run

Input Values for SAP Sales & Service Cloud

  • Tenant: Tenant name of your tenant
  • Root URL: Root URL for SAP Sales & Service Cloud ( e.g. https://myhost.crm.ondemand.com )
  • Description: (optional)

For SAP Sales & Services Cloud you can collect monitoring data for Integration & Cloud Monitoring and Real User Monitoring.

As the data is collected from different APIs, you need to create two endpoints.

Endpoint for Integration & Cloud Monitoring

  • Global: 
    • API Type: Messages
    • Description: A meaningful description
  • Authentication:
    • Type: BASICAUTH
    • User: The user created for the communication arrangement
    • Password: Password of the user
  • Section 'Proxy':
    • If necessary add proxy information to connect to the cloud service

Endpoint for Real User Monitoring

  • Global:
    • API Type: Performance
    • API Root URL: Root URL for SAP Sales & Services Cloud
    • Description: Enter the path of the report you created in the preparation e.g.
      /sap/c4c/odata/ana_businessanalytics_analytics.svc/RP<reportID>QueryResults
  • Authentication
    • Type: BASICAUTH
    • User: The user created for the communication arrangement
    • Password: Password of the user
  • Section 'Proxy':
    • If necessary add proxy information to connect to the cloud service