The Operation Automation service in SAP Cloud ALM for Operations allows to orchestrate and automate standard operations and error handling procedures related to the operation of cloud and hybrid landscapes.

The Operation automation service integrates with

• SAP Workflow Management running in a separate SAP Business Technology Platform account.
  The integration with  SAP Workflow Management is best suited to orchestrate and automate operational tasks that require mixtures of user interactions and automated tasks.
• SAP intelligent Robotic Process Automation running in a separate SAP Business Technology Platform account.
  The integration with  SAP intelligent RPA is best suited to  automate repetitive UI interactions.
• SAP Automation Pilot running in a separate tenant. 
  The integration with  SAP Automation Pilot is best suited to  automate devops tasks.

SAP Workflow Management workflows, SAP intelligent RPA automations and SAP Automation Pilot commands that are triggered from SAP Cloud ALM are named  "Operation Flows" in SAP Cloud ALM.

These operation flows can be triggered from  SAP Cloud ALM either manually or automatically based on an event , for example a specific alert.

For more details on prerequisites, setup, usage, and customer support, please check the Operation Automation - Details page.