Business Service Management - Setup & Configuration

Prerequisites

Before you can set up Business Service Management in SAP Cloud Application Lifecycle Management, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance. 

This is done by setting up the Landscape Management Service. Please follow the Setting Up Landscape Management guide in SAP Help  on how to perform the setup.

Setup

Perform the following steps to create a business service:

  1. Click the wheel icon on the top right corner to open the configuration pane.
  2. Click the pencil icon.
  3. Click Add.
  4. Here you can now maintain the name and description of the business service. You can also add cloud services or technical systems from your landscape.
  5. Click Save to persist your changes.

Customer Support

In case you encounter problems configuring or using SAP Cloud Application Lifecycle Management, please report an incident using one of the following components:

  • SV-CLM-OP – SAP Cloud Application Lifecycle Management for Operations Services
    • SV-CLM-OP-BSM - Business Service Management
    • SV-CLM-OP-LMS - Landscape Management Service
  • SV-CLM-INF – SAP Cloud Application Lifecycle Management Cross Topics
    • SV-CLM-INF-ONB - Onboarding and Decommissioning process
    • SV-CLM-INF-UAM - User Access Management

Select one of your SAP Cloud Platform Integration Systems when reporting the incident.