SAP Customer Data Solutions

How you can contact us:

Technical Assistance

Request product support from SAP
Non-Technical Assistance

Request non-product support or provide feedback on SAP Support Portal site

SAP Customer Data Solutions Onboarding Resource Center

We invite you to join a live 45-minute onboarding presentation followed by 15 minutes of Q&A or watch one of the replays.

Live Webinars

Webinar Replays

Welcome

Keys to Success

Join an onboarding webinar
Review SAP for Me
Access the system to understand user management

Use our Embedded Launch Activities for SAP Customer Data Cloud (EmLA) to achieve a successful first deployment of your solution.

SAP Customer Data Cloud

SAP Customer Data Platform

S-User Support

Services and Support

Customer Community

Project Readiness

Keys to Success

Understand project management framework
Build the project team
Define success metrics with business goals and KPIs
Review best practices for change management

Project Delivery Framework

Recommended Staffing

Resources for Implementations

Guidance and Enablement

Keys to Success

Check out enablement portals
Explore SAP Enterprise Support value maps

Resources for Implementation Best Practices

Performance

Enablement

Enable your team to succeed in the project implementation and become fully competent in adopting the solution. Check out the guided materials and create your own enablement plan based on your needs. For more in-depth guidance, please refer to our get onboarded value maps.

Quarterly Engagement Program

SAP Enterprise Support Academy

Product Support Accreditation

SAP Learning Journey

CXWorks

Video Playlist

SAP Training

Community Q&A

Self-Paced MicroLearnings

Project Progress

Keys to Success

Review risk mitigation strategies
Understand escalation processes
Know how to reach SAP Support

SAP Customer Data Cloud Security Best Practices

SAP Trust Center

SAP Customer Data Platform Security Best Practices

Breach Notification

Go-Live Preparation

Keys to Success

Complete admin handover
Ensure end-user enablement
Prepare for maintaining the solution
Join and contribute to Customer Influence
Manage notifications from the Cloud Availability Center

SOC User Guide

Prepare for High Traffic Event

Solution Maintenance Resources

Now that your SAP Customer Data Solution is live, it's time to transition to ongoing governance and adoption. Engage with subject matter experts on new feature enhancements and explore SAP Customer Data Solutions product development roadmap.