SAP Ariba
Onboarding Resource Center

Register for a Live Onboarding Webinar

As you begin your SAP implementation, we invite you and your colleagues to attend a live onboarding webinar. It's 30-40 minutes of presentation covering the key onboarding resources, followed by 10-15 minutes of Q&A.

Global Schedule

Please register for a date that works with your schedule.

Webinar Replay

Please register to access the webinar recording.

The onboarding resource center is designed to lead you to a successful implementation. These technical and business resources will guide you at every stage of your implementation project from project kick-off to go-live. You will have access to knowledge base articles, best practices, service offerings, and training videos.


SAP-User (S-User) Authorization

Get your initial credentials and S-user authorization. Log into the systems which have been provisioned for you at contract start date in order to ensure a frictionless project start.

Many of the resources you need can only be accessed with your S-user ID. For new customers, SAP will create S-user IDs for the SAP software recipients. Your company's user administrators can then request additional S-user IDs and assign the required authorizations.

SAP Ariba Connect Access

SAP Ariba Connect contains most of the enablement resource materials. Cloud administrators are authorized to set up S-users with basic or designated support contact (DSC) permissions.

The differences between these are as follows:

  • Basic: Grants the ability to search, display, and read information on SAP Ariba Connect; receive notifications, view product documentation, perform searches, access training sites, and view and submit enhancement requests
  • DSC: Same as basic and the ability to log service requests and download SAP Ariba software

The administrator needs to edit user permissions on SAP ONE Support Launchpad-->Users-->Management. You may view current user permissions on SAP Ariba Connect-->User Management. A user needs the following permissions to be a DSC:

  • Basic: Cloud-->Display cloud data
  • DSC: Select the same authorizations as a basic user and Incidents-->
    • Report an incident
    • Close incidents
    • Send incidents to SAP
    • Display incidents
    • Display all incidents

Partner Selection

Finding the right partner is essential to your project's success.

Team Overview

The SAP Ariba deployment resources are defined in the solution deployment descriptions(Your S-user ID is required.) Please read and understand the scope of these services before starting your implementation.

Key Details

  • All services are delivered remotely and based on an established timeline
  • Strategic sourcing solutions don't included technical or project management services nor provide enablement services for suppliers; if you or your partner aren't providing these services, you may purchase them through SAP Ariba Services
  • SAP Ariba customer resources overview

Team Planning

  • Customer or partner
    • On-site project management, process engineering, functional design, certain types of integration support, post go-live support
    • Spend and solution enablement and adoption support post go-live
    • Project scope alignment and timeline with deployment description
  • SAP Ariba prepackaged deployment services
    • Described in deployment description
    • One-time embedded services with limited duration
    • Organized by sub-solution and delivered remotely via part-time shared services
    • Same scope for all clients globally; one size fits all
  • SAP Ariba subscription services
    • Described in subscription services documentation
    • Delivered remotely via shared services
    • Specific activities such as supplier and catalog enablement and technical support for your subscription term

Guidance and Enablement

Training Registration

As part of your SAP Ariba subscription, you’re entitled to professional training provided by our training center. you'll find the latest information about the training portfolio, upcoming courses, and digital learning options.

  1. Open the deployment description for your SAP Ariba subscription and go to Training Services.
  2. The course numbers and names for all embedded training courses are provided. Please make a note of each course number.
  3. Go to SAP Training and Adoption and enter the course numbers one at a time to access course details. Upcoming courses are listed at the bottom of the page.
  4. Complete the registration form.
  5. Submit your completed form to SAP Ariba Training to register.

Training is limited to one participant per organization. If more participants want to attend, you'll be assessed additional training fees.

Note: Courses need three registrants to run.

SAP Ariba Connect


Your S-user ID is required for SAP Ariba support.


As you get more familiar with the SAP Ariba solutions and start using them in the context of your business needs, you'll want to learn more about each solution so it may be used to its full potential.

Success Sessions

  • Register for success sessions

  • View on-demand tutorials

  • Participate in webinars with solution experts

  • Topics range from creating sourcing events to managing catalogs

Project Progress

Have you completed all of the following items?

From time to time, you'll need to contact SAP Ariba customer support to assist with queries or issues that arise. These videos illustrate how to create a good service request and how to manage your service request after you've submitted it.

Go-Live Preparation

As you prepare for your deployment go-live, consider the following:

  • Have you gone through a go-live checklist with your deployment team?
  • Has the targeted go-live date changed?
  • Is there a date set up for the go-live call?
  • Have you been introduced to your best practices center contact?
  • Have you moved your project documents to your own repository?
  • Have you checked out SAP Ariba Connect?

SAP Ariba services are available to consult and provide expert level guidance when moving from deployment into implementation. Depending on your individual situation or scenario, after a short consultation, we'll identify and schedule the right services to meet your needs. Our expertise is in project design, performance, migration, roll-out, and value realization across sales, service, and experience management areas. We're committed to helping our customers reduce time-to-value, transform their front office, and derive the maximum value from our solutions.

Master Data Services–One aspect to consider is your master data management. Managing your master data in the correct format is key to a successful go-live. Bad data quality is a common show-stopper that prevents customer success. SAP Ariba has professional services to help you manage your data.

SAP Ariba Best Practices Center services are available to help with greater adoption and sustainable results from SAP Ariba solutions by providing access to product and business process expertise. The center leverages best practices knowledge within each solution area to provide strategic advice and coaching and knowledge transfer, allowing you to drive adoption and use all features of SAP Ariba solutions to meet your business requirements.

This support is delivered through strategic coaching and guidance. SAP Ariba Best Practices Center services provide

  • Coached sourcing event
  • Workshops
  • Strategic guidance
  • Adoption metrics development
  • Reporting guidance
  • Primary point of contact
  • Meetings with a designated service representative at mutually convenient times

As part of a new subscription, you're entitled to post-deployment support allocated as a variable number of contact hours based on the purchased products. This support is available until the end of the first term of your contract.

To get the most value from your solution post go-live we recommend these documents that provide guidance on achieving program excellence.

Strategic Procurement

Operational Procurement


All customers with a subscription to SAP Ariba solutions are entitled to support from our expert SAP Ariba customer support team.