As you begin your SAP implementation, we invite you and your colleagues to attend a live onboarding webinar. It's 30-40 minutes of presentation covering the key onboarding resources, followed by 10-15 minutes of Q&A.
The onboarding resource center is designed to lead you to a successful implementation. These technical and business resources will guide you at every stage of your implementation project from project kick-off to go-live. You will have access to knowledge base articles, best practices, service offerings, and training videos.
SAP-User (S-User) Authorization
Get your initial credentials and S-user authorization. Log into the systems which have been provisioned for you at contract start date in order to ensure a frictionless project start.
Many of the resources you need can only be accessed with your S-user ID. For new customers, SAP will create S-user IDs for the SAP software recipients. Your company's user administrators can then request additional S-user IDs and assign the required authorizations.
SAP Ariba Connect Access
SAP Ariba Connect contains most of the enablement resource materials. Cloud administrators are authorized to set up S-users with basic or designated support contact (DSC) permissions.
The differences between these are as follows:
The administrator needs to edit user permissions on SAP ONE Support Launchpad-->Users-->Management. You may view current user permissions on SAP Ariba Connect-->User Management. A user needs the following permissions to be a DSC:
Finding the right partner is essential to your project's success.
The SAP Ariba deployment resources are defined in the solution deployment descriptions. (Your S-user ID is required.) Please read and understand the scope of these services before starting your implementation.
As part of your SAP Ariba subscription, you’re entitled to professional training provided by our training center. you'll find the latest information about the training portfolio, upcoming courses, and digital learning options.
Training is limited to one participant per organization. If more participants want to attend, you'll be assessed additional training fees.
Note: Courses need three registrants to run.
SAP Ariba Connect
Your S-user ID is required for SAP Ariba support.
As you get more familiar with the SAP Ariba solutions and start using them in the context of your business needs, you'll want to learn more about each solution so it may be used to its full potential.
View on-demand tutorials
Participate in webinars with solution experts
Topics range from creating sourcing events to managing catalogs
Have you completed all of the following items?
From time to time, you'll need to contact SAP Ariba customer support to assist with queries or issues that arise. These videos illustrate how to create a good service request and how to manage your service request after you've submitted it.
As you prepare for your deployment go-live, consider the following:
SAP Ariba services are available to consult and provide expert level guidance when moving from deployment into implementation. Depending on your individual situation or scenario, after a short consultation, we'll identify and schedule the right services to meet your needs. Our expertise is in project design, performance, migration, roll-out, and value realization across sales, service, and experience management areas. We're committed to helping our customers reduce time-to-value, transform their front office, and derive the maximum value from our solutions.
Master Data Services–One aspect to consider is your master data management. Managing your master data in the correct format is key to a successful go-live. Bad data quality is a common show-stopper that prevents customer success. SAP Ariba has professional services to help you manage your data.
SAP Ariba Best Practices Center services are available to help with greater adoption and sustainable results from SAP Ariba solutions by providing access to product and business process expertise. The center leverages best practices knowledge within each solution area to provide strategic advice and coaching and knowledge transfer, allowing you to drive adoption and use all features of SAP Ariba solutions to meet your business requirements.
This support is delivered through strategic coaching and guidance. SAP Ariba Best Practices Center services provide
As part of a new subscription, you're entitled to post-deployment support allocated as a variable number of contact hours based on the purchased products. This support is available until the end of the first term of your contract.
To get the most value from your solution post go-live we recommend these documents that provide guidance on achieving program excellence.
All customers with a subscription to SAP Ariba solutions are entitled to support from our expert SAP Ariba customer support team.