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Technical Assistance
Request product support from SAP
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Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
Technical Assistance
Request product support from SAP
Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
Continuous quality check and improvement services from SAP connect you with an SAP Expert. Our experts analyze your system and/or situation based on real life data from your systems or solution. Depending on the topic, you will be given the chance to provide more information (i.e. via questionnaire) that will be part of the analysis. After each service, you receive a service report with an executive summary, findings and a detailed action plan to mitigate risks or improve your situation.
SAP for Me is currently also available for service booking (starting June 13, when accessing the SAP ONE Support Launchpad, you will be redirected to SAP for Me without further prompts)
The Continuous Quality Check Business Process Improvement (CQC BP Improvement) within SAP Enterprise Support helps improve business processes for an SAP ECC or SAP S/4HANA solution, by configuring the Business Process Improvement Suite of tools and explaining their usage for the customer's core business processes.
The SAP Business Process Performance Optimization continuous quality check service analyzes and optimizes the performance of business processes.
Read info sheet (General)
Read info sheet for Cloud for Customer
Read info sheet for SAP BusinessObjects
Data volume management within the SAP Enterprise Support service portfolio helps to reduce the total cost of ownership (TCO) by minimizing the database size and/or the monthly data growth of SAP systems and SAP system landscape solutions.
Read info sheet on SAP CQC DVM
(currently available for all SAP products not mentioned below)
Read info sheet on SAP CQC DVM Potential Evaluation
(currently available for SAP S/4HANA & SAP S/4HANA Cloud, private edition and Suite on HANA (EHP6+ for SAP ERP) customers only)
Read info sheet on SAP CQC DVM Expert Analysis
(based on results of the Potential Evaluation service, currently available for SAP S/4HANA & SAP S/4HANA Cloud, private edition, Suite on HANA (EHP6+ for SAP ERP) and BW/4HANA customers only)
The continuous quality check for SAP Deployment Readiness provides an analysis of your key cloud solution settings. During this service, your cloud solution is reviewed for potential risks, and recommendations are given in alignment with SAP best practices. This service is most applicable prior to your go-live and, in some cases, it can also be delivered post-go-live. For further details, please review the infosheet below:
The continuous quality check SAP EarlyWatch Check analyzes the components of your SAP solution, your operating system, and your database to determine how to optimize performance and keep your total cost of ownership to a minimum.
Read info sheet (General)
The Continuous Quality Check Financial Data Quality (CQC FDQ) within SAP Enterprise Support helps recognize and resolve various data consistency issues.
The continuous quality check going live support service within continuous quality checks is a standardized method to support companies during their critical go-live steps.
Read info sheet (General)
Read info sheet for Cloud for Customer
Read info sheet for SuccessFactors HXM Suite
Read info sheet for SAP BusinessObjects
The continuous quality check for implementation service guides you to a smooth start-of-production and a technically robust operation of your SAP software solution. Through a defined delivery plan, your core business processes and interfaces are optimized and the GoLive of your implementation is secured.
Read info sheet (General)
The Continuous Quality Check Interface Management (CQC IFM) within Enterprise Support helps to optimize the return on the customer's investment in your SAP software by protection against unforeseen costs caused by interface problems. It should help to increase technical stability, performance, throughput, and maintainability of interfaces in the customer solution that are based on SAP technology.
The continuous quality check SAP OS/DB Migration Check accompanies the migration of an SAP system from one operating system to another, or one database product to another, or both.
The continuous quality check Private Cloud Go-Live guides you to a smooth start-of-production and a technically robust operation of your SAP S/4HANA Cloud, private edition environment.
The continuous quality check SAP Security Optimization is designed to check the security of your SAP system. This service comprises a system analysis and the resulting recommendations for system settings.
Read info sheet (General)
This service helps to minimize the technical downtime of your SAP S/4HANA conversion by uncovering crucial downtime drivers and outlining optimization potential.
The CQC for transformation assessment helps you keep your project on the right track from the beginning. It assesses the project team’s awareness of typical SAP project challenges, tools and critical topics, and provides individualized recommendations for tools and enablement resources.
The continuous quality check technical performance optimization service focuses on the optimization of the throughput on the database.
The continuous quality check for upgrade service is most applicable when you are preparing for an SAP upgrade to your SAP system. It optimally prepares your system. It ensures that your SAP solution continues to operate efficiently in the new software environment by acting proactively before technical problems can occur.
The continuous quality check SAP Upgrade Assessment service performs a detailed technical analysis of your core SAP system to support this planning process.
The objective of the SAP Modification Justification Check is to provide expert advice on how to avoid SAP source code modifications whenever possible by using SAP standard functionality or by taking advantage of the SAP Enhancement Framework.
The custom code maintainability check evaluates the quality of your custom development project with regard to future upgradeability and maintainability.
The SAP Enterprise Support Setup Service works like a welcome session to familiarize you with the SAP Enterprise Support offerings that help you more effectively manage the software cycle.
With the SAP Enterprise Support report, you can quickly identify areas for optimizing IT operations and bringing innovation faster into your business.
On-premise Content
To access on-premise content for SAP Enterprise Support report, access tile SAP Support Report Document* in SAP One Support Launchpad and generate a fully automated Enterprise Support Report (ESR) for on-premise content.
* Additional authorization object “MY SUPPORT PROGRAM REPORT” is required to request the support report document. Contact your Super Administrators to have assigned this object to you on authorization level (for Customer Center of Expertise at CCC level, for customers at customer number level). You can find more information on authorizations here.
Cloud Content
To access cloud content for SAP Enterprise Support report, access tile SAP Enterprise Support reporting cockpit** in SAP One Support Launchpad.
** SAP Portal page provides all relevant information for customers (like how access tile, how to request access rights, documentation, etc.).
Access the Chinese version of Continuous Quality Check & Improvement Services.