A Customer COE with Advanced Capabilities fulfills all aspects of a Customer COE Charta – from service provision until business innovation enablement.
The powerful instruments of an Advanced Customer COE are end-to-end processes based on SAP support standards running solution operations. With over 40 years of SAP Service and Support experience, an integrated quality management applied by dedicated and enforceable quality managers and an industrialized continuous improvement via key performance indicators are included in these processes.
This is paramount for mission critical operations, business and IT alignment, internal and external visibility and a common understanding of current and future top issues.
For more information and clarifications, email us at: COE.Program@sap.com