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Technical Assistance
Request technical support from SAP
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Non-Technical Assistance
Request non-technical support or provide feedback on SAP Support Portal site
Get Support
Facing a challenge with your SAP product?
- Search a variety of knowledge base repositories.
- If you still need help, and your issue is with the functionality of your SAP solution, get support by using the Get Support (Case, Expert Chat...) application.
- Do you miss a functionality to run your business, or do you have new feature requests for the SAP solution? Then read this blog.
- For other inquiries, use the Asking and Answering Questions section on SAP Community.
- Equip yourself with all support resources you need with the learning journey Support Accreditation program.
Note: Service requests are intended for routine tasks in your cloud products, that are unrelated to unexpected service delays or disruptions.
When using the Get Support (Case, Expert Chat...) application, one of the following channels will automatically be recommended to offer the best channel based on your issue. You will still have the ability to choose your favorite channel:
Quick Tips:
- This support is only for technical/functional issues with an SAP product. Choose the right support tool for your SAP Solutions.
- What is consulting - What is support (KBA 83020)
- What is Support – What is Consulting: Cloud Solutions (KBA 2706322)
- SAP Knowledge Base Article 67739 - "Priority of problem cases" provides a detailed explanation of each priority level.