Contact Us
How you can contact us:

SAP ONE Support Launchpad

The SAP ONE Support Launchpad provides you with personalized access to task-based support resources and relevant applications to help you when you need it. 

Your Transition to SAP for Me

We listened to your feedback, and are working to simplify and harmonize your support experience at SAP.

  • SAP for Me will become your entry point for support related topics and questions. (Currently excludes Ariba, Fieldglass, & Concur.)
  • All support features have been transitioned from the SAP ONE Support Launchpad to SAP for Me.
  • Leverage the new portal to get a holistic view of your licenses, orders, consumption status, and perform self-services, e.g., cloud system provisioning.

Support Applications

Learn more about the most used applications in the SAP ONE Support Launchpad

Knowledge Base

Search for knowledge base articles, SAP Notes, product documentation, forums and other Support information. My Notes & Knowledge Base Articles, Note Assistant and a report about side-effects of SAP Notes can also help you find solutions.

Product Support

If you are experiencing an issue with your SAP products, and you are unable to find a solution using the SAP Support Knowledge Search, use one of our channels to get help: Schedule an Expert, Expert Chat, Ask an Expert Peer, case/incident.

Software Downloads

Find more information about topics such as installations, upgrades, support packages, patches, databases, address directories, reference data and SAP Download Manager.

Users & Authorizations

Add and remove users, and control which applications are accessible to your company's existing users.

Systems & Installations

An installation contains systems which represent the computers on which you installed your SAP product, or a tenant that SAP manages for your business in the cloud.


When working with SAP software, keys may be needed such as license keys, migration keys, developer and object (SSCR) keys, plus your own namespaces to modify it.

Für deutschsprachige Besucher gibt es eine Übersicht über die wichtigsten Support-Anwendungen auch auf Deutsch.
(For German-speaking visitors, an overview of the most important support applications is also available in German.)

Release Information for Launchpad and the SAP for Me Portal

We recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes search, SAP incident form, system data administration, and others, may not be available. We are sorry for any inconvenience.

Single Sign-On with SAP Passport

SAP Passports are digital client certificates that assist you in securely navigating throughout SAP digital websites, without repeated prompting to log in. Once you have authenticated on the SAP ONE Support Launchpad and applied for an SAP Passport, SAP Trust Center issues your SAP Passport. 

Learn more about using SAP Passports

Help & Resources

SAP Ariba

Support for Ariba customers (buyers) can be found on Ariba Connect.

For Ariba end-user support and suppliers:

Contact Ariba Support
Self-help Support Resources

SAP Fieldglass

Review the contact options to work with the multilingual Fieldglass application support team.

SAP Concur

Authorized support contacts please use the support contact number that was provided. For general inquiries please.

Qualtrics Support

Qualtrics customers can use the Qualtrics support website.