Knowledge Base
Use our self-service tools such as SAP Support Knowledge Search, My Notes & Knowledge Base Articles (KBAs), Note Assistant and a report about side-effects of SAP Notes to find solutions.
My Support
Search for SAP Notes, SAP Knowledge Base Articles, SAP Community content and more.
SAP ONE Support Launchpad
Performing support tasks is simplified by user-centric applications that are accessed through one central entry point: the SAP ONE Support Launchpad. The launchpad provides access to task-driven support resources in an intuitive interface. By using customizable role profiles, it displays only the relevant applications and insights to ensure an efficient and user-friendly experience.
Learn more about generating new S-User IDs to allow your colleagues access to SAP support applications, browsing our knowledge base for answers to known software issues, reporting incidents when you can't find a solution, downloading and activating software, enabling SAP support to solve your issues more effectively by sharing the current technical information about your deployment and much more.
Support Applications
Learn more about the applications found in the SAP ONE Support Launchpad
Incidents
If you are experiencing an issue with your SAP products, and you are unable to find a solution using the SAP Support Knowledge Search, you can report an incident to SAP Product Support.
Software Downloads
Find more information about topics related to software downloads such as installations, upgrades, support packages, patches, databases, address directories, reference data and SAP Download Manager.
Users & Authorizations
Add users, remove users and control which applications on the SAP Support Portal or SAP ONE Support Launchpad are accessible to your company's existing users.
Systems & Installations
When you purchase an SAP product, an installation is created. It contains systems, which represent the computers on which you installed your SAP product or a tenant that SAP manages for your business in the cloud.
Keys
When working with SAP software, various types of keys may be needed such as license keys to activate the product, migration keys, developer and object (SSCR) keys, plus your own namespaces to modify it.
Für deutschsprachige Besucher gibt es eine Übersicht über die wichtigsten Support-Anwendungen auch auf Deutsch.
(For German-speaking visitors, an overview of the most important support applications is also available in German.)
Launchpad Release Information
While we go to any lengths to avoid disruptions, we recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes search, SAP incident form, system data administration, and others, may not be available. We are sorry for any inconvenience this may cause you.
Please, select...
Release Notes
Highlights:
- If you enter the SAP Notes & KBAs Expert Search from the launchpad's central Knowledge Base search, all previously applied filters are transferred.
- The PDF version for SAP Notes and KBAs has been refined, which dramatically improves the readability especially for tables and screenshots.
- The next steps have been taken in the phase-out of clusters, a legacy feature to group customer and installation numbers. Read how SAP can help you in the transition to modern authorization packages.
- Hosting partners can set up auto-forwarding of service messages to their end customers.
- The SSL Server Certificate application now lists all previously ordered certificates.
- Three new authorizations for HANA Enterprise Cloud (HEC) customers give user administrators more flexibility and enhance transparency when requesting services.
Highlights:
- A new role Customer Center of Expertise can be added to your profile.
- Working with tiles in the catalog has been simplified thanks to filters that reduce the number of options to choose from.
- In the System Measurement Preparation Area, individual systems can be excluded from system measurement.
- The new License Utilization Information (LUI) application provides a comprehensive overview of license entitlement and software usage for SAP Public Cloud as well as SAP S/4HANA on-premise customers.
- Schedule an Expert sessions for existing incidents are available on a limited basis offering an easy way to discuss your open incident with the assigned support engineer.
- The Remote Connections application provides quick access to commonly used features directly from a comprehensive overview page.
- Add SAP Notes or KBAs in the Expert Search result list to a worklist in order to share tasks with your colleagues.
- Maintenance of Clusters in the User Administration application has been disabled as a first step in phasing out the dated feature.
- Pilot customers: For SAP Notes and KBAs, automatic translation to Chinese, English, French, German, Italian, Korean, Russian, and Spanish is now available.
- Pilot customers: The redesigned Incident Quality Dashboard offers filter selections that you can save for re-use, and the information is presented in various formats.
- Pilot customers: The new SAP Notes Dependency Browser helps you analyze the prerequisites for a target SAP Note in order to avoid complications and unplanned efforts.
- Pilot customers: The new SAP Cloud Solution Center application combines the most relevant information about your Cloud solutions into one single spot.
Highlights:
- A new role SAP Ariba can be added to your profile.
- Finding an administrator to help you get permissions for tiles in the catalog is more user-friendly thanks to filters and more details being displayed.
- The Incident Expert Search better takes your user preferences into account.
- A search tool makes selecting the expert area easier in the Schedule an Expert tool.
- In the System Data application, deleted systems (including associated license keys) can be reactivated.
- The SAP Roadmap Viewer application no longer requires you to browse through the entire roadmap to gain a project overview thanks to better separation between the high-level roadmap description and content required for the project.
- Pilot customers: For SAP Notes and KBAs, machine translation is offered for Spanish, Russian, Chinese (simplified), or Korean.
Highlights:
- The new application KPI Catalog helps you find and use the business-relevant key figures for your analytic tasks.
- The new Simplification Item Catalog provides customers with a description of all relevant changes that might have an impact when converting from e.g. SAP ERP to SAP S/4HANA.
- Notifications via SMS text messages supplement the established channels Launchpad alert and email.
- The Incident Expert Search lets you find incidents based on a variety of selection criteria.
- New Authorization Packages offer more flexibility when managing your users' authorization.
- The new Download Basket requires you to install the latest version of the SAP Download Manager.
- For HANA Enterprise Cloud customers, a completely re-designed version of the IT Calendar has gone live.
- The SAP Readiness Check now summarizes the most important aspects of a conversion project for SAP BW/4HANA in an easily consumable way.
Highlights:
- New roles have been introduced to meet the individual needs of different customer segments more than ever.
- The Support by Product application shows support-related content for SAP products, making it unnecessary to visit multiple SAP websites.
- The restructured tile catalog makes it easier to find the applications that are relevant to you.
- In the central launchpad search, multi-selection of filter options is now supported.
- In addition to KBAs, the Product filter in the central search now also works for SAP Notes.
- In the list of SAP Notes contained in a support package, you can merge multiple notes into one page.
- Digitally signed SAP Notes enhance security of notes upload into your systems.
- Design changes in the System Data application make working with cloud tenants and on-premise systems easier and more transparent.
- For pilot customers, authorization packages offer more flexibility when administering users.
Release Dates
- Wave 1: Thursday January 11, 2018
- Wave 2: Saturday March 3, 2018
- Wave 3: Monday April 9, 2018
- Wave 4: Saturday May 26, 2018
- Wave 5: Thursday July 5, 2018
- Wave 6: Saturday August 18, 2018
- Wave 7: Thursday September 27, 2018
- Wave 8: Saturday November 17, 2018
Release Notes
Highlights:
- The Product Pages application shows support-related content for SAP products, making it unnecessary to visit multiple SAP websites.
- The updated password policy lets you choose a more complex, safer password for the SAP ONE Support Launchpad.
- New filters for SAP Notes & KBA search and other search repositories allow you to narrow search result lists down to the most relevant hits.
- Suggested content ("Best Bets") and "Did you mean?" features improve the search experience.
- Notifications are shown if incidents require your attention, if a SAProuter certificate is about to expire, and for service partners.
Highlights:
- As an alternative to reporting an incident, enhanced "Contact Us" options allow you to reach out to SAP Support through Expert Chat or Schedule an Expert.
- The search result page can now be shown as a list of results or a structured table.
- In the launchpad search, usability of search filters has been improved, and more options have been added.
- For pilot customers, suggested results ("Best Bets") and a "Did you mean?" feature have been released.
- For SAP SuccessFactors customers, the Cloud Availability Center replaces the Cloud Status Dashboard and Maintenance Schedule applications.
- In the Announcement of Legal Change application, many new filters allow you to narrow down the list of results to the ones that are relevant to you.
- System Data and System Overview applications feature lots of usability enhancements.
- In the SAProuter Certificate application, old certificates can be found, and active certificates can be deleted.
- For HANA Enterprise Cloud (HEC) customers, the Backup and Landscape applications have been redeveloped and feature more functionality than ever before.
Highlights:
- The central launchpad search features a completely redesigned user interface.
- Simplified Remote Connectivity applications replace legacy tools.
- New Service Messages application allows saving selection criteria and notifies you about updates.
- New SAP EarlyWatch Alert Workspace is the central landing page for all EWA applications showing the most important results from the latest service reports across all systems.
- New tool My Worklists guides you through complex activities that involve multiple steps.
- My Learning Plan simplifies access to learning-related information including your course bookings.
- The SAProuter Certificate application allows you to request a new certificate for your SAProuter before the current one expires.
- Thanks to the Service Partner User Authorization concept, service partners for SAP SuccessFactors customers no longer require separate user IDs for their customers.
Highlights:
- New application System Overview in the launchpad.
- Status page informs about service availability of launchpad and some of its most important applications.
- Entering a note number offers smooth navigation from the search to the corresponding note.
- HTML5 video playback in SAP Knowledge Base Articles (KBAs) makes separate video players obsolete.
- Amended error messages when trying to enter an SAP Note or KBA offer more transparency and guidance.
- Incident notifications provide more comprehensive information.
- For pilot customers: New applications Service Messages, SAProuter Certificate and Remote Connection Logbook, as well as lots of enhancements for the future launchpad search interface.
Highlights:
- New applications Incident Dashboard, Schedule an Expert, SAP Readiness Check for SAP S/4HANA and Cloud Availability Center;
- Incident notifications fully integrated into central launchpad Notification Area;
- New SAP Download Manager;
- Completely re-invented application to manage remote connections (pilot only);
- New layout for central launchpad search result page (pilot only)
Highlights:
- Notification area gives you an overview of notifications from various sources, such as your incidents or important SAP Notes;
- New application My SAP EarlyWatch Alert Reports;
- New repository Help Portal in the central launchpad search;
- Stand-alone user interface for SAP Notes and KBAs that are opened in new windows/tabs;
- Reports to check the authorizations of users;
- Application EU Access Service from SAP'fully integrated into launchpad
Highlights:
- New application Support Report Document;
- New repository SAP Answers in the central launchpad search;
- Incident dashboard (for pilot customers);
- Support packages display shows notes versions;
- New field SNC Name in the System Data Management application's Application Server section;
- SAP Passport tile shows expiry date;
- More comprehensive information in the Support Dashboard application;
- For HEC customers: Systems are shown based on their number; Landscape application features a Details view; icons alert about missing backups
Highlights:
- New applications: SAP EarlyWatch Alert Digital Experience, SAP Support Reports Download, My SAP EarlyWatch Alert Reports, and SAP Passport;
- New layout for notes result list;
- More guidance through smart suggestions when reporting an incident;
- More filters in the Expert Search tool;
- Notification for saved search queries and favorite notes;
- Enhanced notes list in support package display;
- Smart business application giving you an at-a-glance overview of your installation and system landscape;
- Central search for license key-related queries
Release Notes
Highlights:
- New color scheme;
- Rich-text editor for incident form;
- PDF version of incidents;
- Settings for search result page;
- Patch Day filter for SAP Security Notes;
- Enhanced side-effects report in the Support Packages Display application;
- User Management: Copy authorization levels from one permission to others;
- More detailed Contractual Information page in the License Key application;
- Option to register object keys for multiple installations in the SSCR application
Highlights:
- Launchpad session time-out extended to 2 hours;
- Search for keywords in My SAP Notes & KBAs application;
- Settings for central search tool;
- Compare SAP Notes/KBAs with any previous version;
- Enhanced transparency when maintaining system data;
- Cancellation and copying of HANA Enterprise Cloud (HEC) service requests
Highlights:
- New tiles Legacy incidents, System Data Overview Report, Side-effects;
- System/product selection in incident reporting;
- Problem resolution suggestions;
- Remote connection information;
- Email notification for legal change announcements;
- Manage users' departments;
- Additional phone number;
- New applications Installation Management and SSCR Keys;
- Enhanced system data download;
- HEC service request fulfillment
Highlights:
- Update your contact information;
- Attribute search: Advanced selection criteria to retrieve SAP Notes & KBAs;
- Flag systems as EU data protection relevant;
- New overview informs about notes in a support package and side-effects
Highlights:
- Open search results in new windows;
- Super-admins can submit draft incidents;
- Revamped SAP Note/KBA layout;
- Redesigned SAP Security and Legal Change Notes;
- Simplified administration of authorizations;
- Easy switch between software types;
- New 'Reassign system' functionality;
- Download of system data list
Highlights:
- Redesigned User Profile;
New search facets 'Component' and 'Release Date'; - Incident drafts functionality;
- Redesigned secure area;
- Revamped SAP HotNews application;
- Enhancements of user's authorization level assignment;
- Alert "Missing software download authorizations"
Single Sign-On with SAP Passport
SAP Passports are digital client certificates that assist you in securely navigating throughout SAP digital websites, without repeated prompting to log in
- Once you have authenticated on the SAP ONE Support Launchpad and applied for an SAP Passport, SAP Trust Center issues your SAP Passport. This is your digital passport and represents a connection between your access data for your local computer and your access data for the launchpad.
- From now on, whenever you access SAP Support Portal, launchpad or select SAP websites, there is no need to enter your user ID and password.
Attend a Demo
Looking for more information about the SAP ONE Support Launchpad? Register for a demo!
- Let us help you to become familiar with the SAP ONE Support Launchpad and its applications
- Learn more about the search, incidents, license keys, software downloads and user management
- Receive expert advice on how to get the most of your support
The demo is available free of charge for all SAP Enterprise Support and Premium Engagement customers and is delivered in Chinese, English, French, German, Japanese, Korean, Portuguese, Russian and Spanish.
If you would like to sign up for a personal demo of the SAP ONE Support Launchpad applications, contact your SAP Local Support Center by phone, e-mail or chat.
Help & Resources
Looking for more information about using the SAP ONE Support Launchpad or its applications?
Many questions about the launchpad share a common theme, so we started to share the answers to FAQs, and interesting points, in a brief blog series.
Subscribe to status update notifications in case of downtimes or performance issues of the SAP ONE Support Launchpad and associated applications.
Acquired Company Channels
Looking for support channels for recently acquired SAP companies? Please review the below options.
Multiposting is now fully integrated into SAP processes. If you have questions regarding the Multiposting transition, learn more here.
SAP Ariba
Support for Ariba customers (buyers) can be found on Ariba Connect.
For Ariba end-user support and suppliers:
SAP Fieldglass
Review the contact options to work with the multilingual Fieldglass application support team.
Application Support
SAP Hybris
Access the SAP Hybris Dev Portal to review the different options to get help and support with all your YaaS needs.
SAP Concur
Authorized support contacts please use the support contact number that was provided. For general inquiries please: