Knowledge Base
Use our self-service tools such as SAP Support Knowledge Search, My Notes & Knowledge Base Articles, Note Assistant and a report about side-effects of SAP Notes to find solutions.
Search for SAP Notes, SAP Knowledge Base Articles, SAP Community content and more.
The SAP ONE Support Launchpad provides access to task-driven support resources in an intuitive interface. By using customizable role profiles, it displays only the relevant applications and insights to you.
Learn more about: generating new S-User IDs to allow your colleagues access to SAP support applications, browsing our knowledge base for answers to known software issues, reporting incidents when you can't find a solution, downloading and activating software, enabling SAP support to solve your issues more effectively by sharing the current technical information about your deployment and more.
Use our self-service tools such as SAP Support Knowledge Search, My Notes & Knowledge Base Articles, Note Assistant and a report about side-effects of SAP Notes to find solutions.
If you are experiencing an issue with your SAP products, and you are unable to find a solution using the SAP Support Knowledge Search, you can report an incident to SAP Product Support.
Find more information about topics such as installations, upgrades, support packages, patches, databases, address directories, reference data and SAP Download Manager.
Add and remove users, and control which applications in the SAP ONE Support Launchpad are accessible to your company's existing users.
An installation contains systems which represent the computers on which you installed your SAP product, or a tenant that SAP manages for your business in the cloud.
When working with SAP software, keys may be needed such as license keys, migration keys, developer and object (SSCR) keys, plus your own namespaces to modify it.
Für deutschsprachige Besucher gibt es eine Übersicht über die wichtigsten Support-Anwendungen auch auf Deutsch.
(For German-speaking visitors, an overview of the most important support applications is also available in German.)
We recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes search, SAP incident form, system data administration, and others, may not be available. We are sorry for any inconvenience.
Register for a Launchpad demo to receive expert advice on how to get the most of your support.
Demos are available free of charge for all SAP Enterprise Support and Premium Engagement customers and are delivered in Chinese, English, French, German, Japanese, Korean, Portuguese, Russian and Spanish.
If you would like to sign up for a personal demo of the SAP ONE Support Launchpad applications, contact your SAP Local Support Center by phone, e-mail or chat.
Looking for more information about using the SAP ONE Support Launchpad or its applications?
Many questions about the launchpad share a common theme, so we started to share the answers to FAQs, and interesting points, in a brief blog series.
Subscribe to status update notifications in case of downtimes or performance issues of the SAP ONE Support Launchpad and associated applications.
For Ariba end-user support and suppliers:
Review the contact options to work with the multilingual Fieldglass application support team.
Authorized support contacts please use the support contact number that was provided. For general inquiries please.