Knowledge Base
Use our self-service tools such as SAP Support Knowledge Search, My Notes & Knowledge Base Articles (KBAs), Note Assistant and a report about side-effects of SAP Notes to find solutions.
Search for SAP Notes, SAP Knowledge Base Articles, SAP Community content and more.
Performing support tasks is simplified by user-centric applications that are accessed through one central entry point: the SAP ONE Support Launchpad. The launchpad provides access to task-driven support resources in an intuitive interface. By using customizable role profiles, it displays only the relevant applications and insights to ensure an efficient and user-friendly experience.
Learn more about generating new S-User IDs to allow your colleagues access to SAP support applications, browsing our knowledge base for answers to known software issues, reporting incidents when you can't find a solution, downloading and activating software, enabling SAP support to solve your issues more effectively by sharing the current technical information about your deployment and much more.
Use our self-service tools such as SAP Support Knowledge Search, My Notes & Knowledge Base Articles (KBAs), Note Assistant and a report about side-effects of SAP Notes to find solutions.
If you are experiencing an issue with your SAP products, and you are unable to find a solution using the SAP Support Knowledge Search, you can report an incident to SAP Product Support.
Find more information about topics related to software downloads such as installations, upgrades, support packages, patches, databases, address directories, reference data and SAP Download Manager.
Add users, remove users and control which applications on the SAP Support Portal or SAP ONE Support Launchpad are accessible to your company's existing users.
When you purchase an SAP product, an installation is created. It contains systems, which represent the computers on which you installed your SAP product or a tenant that SAP manages for your business in the cloud.
When working with SAP software, various types of keys may be needed such as license keys to activate the product, migration keys, developer and object (SSCR) keys, plus your own namespaces to modify it.
Für deutschsprachige Besucher gibt es eine Übersicht über die wichtigsten Support-Anwendungen auch auf Deutsch.
(For German-speaking visitors, an overview of the most important support applications is also available in German.)
While we go to any lengths to avoid disruptions, we recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes search, SAP incident form, system data administration, and others, may not be available. We are sorry for any inconvenience this may cause you.
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Looking for more information about the SAP ONE Support Launchpad? Register for a demo!
The demo is available free of charge for all SAP Enterprise Support and Premium Engagement customers and is delivered in Chinese, English, French, German, Japanese, Korean, Portuguese, Russian and Spanish.
If you would like to sign up for a personal demo of the SAP ONE Support Launchpad applications, contact your SAP Local Support Center by phone, e-mail or chat.
Looking for more information about using the SAP ONE Support Launchpad or its applications?
Many questions about the launchpad share a common theme, so we started to share the answers to FAQs, and interesting points, in a brief blog series.
Subscribe to status update notifications in case of downtimes or performance issues of the SAP ONE Support Launchpad and associated applications.
Looking for support channels for recently acquired SAP companies? Please review the below options.
Multiposting is now fully integrated into SAP processes. If you have questions regarding the Multiposting transition, learn more here.
Support for Ariba customers (buyers) can be found on Ariba Connect.
For Ariba end-user support and suppliers:
Review the contact options to work with the multilingual Fieldglass application support team.
Access the SAP Hybris Dev Portal to review the different options to get help and support with all your YaaS needs.
Authorized support contacts please use the support contact number that was provided. For general inquiries please: