Highlights:

As an alternative to reporting an incident, enhanced "Contact Us" options allow you to reach out to SAP Support through Expert Chat or Schedule an Expert.

The search result page can now be shown as a list of results or a structured table.

In the launchpad search, usability of search filters has been improved, and more options have been added.

For pilot customers, suggested results ("Best Bets") and a "Did you mean?" feature have been released.

For SAP SuccessFactors customers, the Cloud Availability Center replaces the Cloud Status Dashboard and Maintenance Schedule applications.

In the Announcement of Legal Change application, many new filters allow you to narrow down the list of results to the ones that are relevant to you.

System Data and System Overview applications feature lots of usability enhancements.

In the SAProuter Certificate application, old certificates can be found, and active certificates can be deleted.

For HANA Enterprise Cloud (HEC) customers, the Backup and Landscape applications have been redeveloped and feature more functionality than ever before.

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Highlights:

The central launchpad search features a completely redesigned user interface.

Simplified Remote Connectivity applications replace legacy tools.

New Service Messages application allows saving selection criteria and notifies you about updates.

New SAP EarlyWatch Alert Workspace is the central landing page for all EWA applications showing the most important results from the latest service reports across all systems.

New tool My Worklists guides you through complex activities that involve multiple steps.

My Learning Plan simplifies access to learning-related information including your course bookings.

The SAProuter Certificate application allows you to request a new certificate for your SAProuter before the current one expires.

Thanks to the Service Partner User Authorization concept, service partners for SAP SuccessFactors customers no longer require separate user IDs for their customers.

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Highlights:

New application System Overview in the launchpad.

Status page informs about service availability of launchpad and some of its most important applications.

Entering a note number offers smooth navigation from the search to the corresponding note.

HTML5 video playback in SAP Knowledge Base Articles (KBAs) makes separate video players obsolete.

Amended error messages when trying to enter an SAP Note or KBA offer more transparency and guidance.

Incident notifications provide more comprehensive information.

For pilot customers: New applications Service Messages, SAProuter Certificate and Remote Connection Logbook, as well as lots of enhancements for the future launchpad search interface.

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Highlights:

New applications Incident Dashboard, Schedule an Expert, SAP Readiness Check for SAP S/4HANA and Cloud Availability Center;

Incident notifications fully integrated into central launchpad Notification Area;

New SAP Download Manager;

Completely re-invented application to manage remote connections (pilot only);

New layout for central launchpad search result page (pilot only)

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Highlights:

Notification area gives you an overview of notifications from various sources, such as your incidents or important SAP Notes;

New application My SAP EarlyWatch Alert Reports;

New repository Help Portal in the central launchpad search;

Stand-alone user interface for SAP Notes and KBAs that are opened in new windows/tabs;

Reports to check the authorizations of users;

Application EU Access Service from SAP'fully integrated into launchpad

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Highlights:

New application Support Report Document;

New repository SAP Answers in the central launchpad search;

Incident dashboard (for pilot customers);

Support packages display shows notes versions;

New field SNC Name in the System Data Management application's Application Server section;

SAP Passport tile shows expiry date;

More comprehensive information in the Support Dashboard application;

For HEC customers: Systems are shown based on their number; Landscape application features a Details view; icons alert about missing backups

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Highlights:

New applications: SAP EarlyWatch Alert Digital Experience, SAP Support Reports Download, My SAP EarlyWatch Alert Reports, and SAP Passport;

New layout for notes result list;

More guidance through smart suggestions when reporting an incident;

More filters in the Expert Search tool;

Notification for saved search queries and favorite notes;

Enhanced notes list in support package display;

Smart business application giving you an at-a-glance overview of your installation and system landscape;

Central search for license key-related queries

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