Highlights:

• Starting December 1, the new SAP Enterprise Support reporting cockpit provides an interactive, integrated and comprehensive overview of support statistics, your contracts, incidents, system landscape, and more.
• For pilot customers, the new Schedule a Manager application provides a real-time support channel to schedule a call with an SAP Product Support manager.
• In the incident form, a review step lets you comfortably refine the content of the incident prior to submission.
• The Support Log Analyzer, which scans attachments for known issues, features new enhancements like the option to analyze ZIP archives.
• SAP Notes and KBAs are now also available in Chinese, Spanish and French.
• A new filter in the My SAP Notes & KBAs application lets you identify SAP Top Solutions, successful notes measured by the number of incidents they were attached to.
• Locked technical user IDs can be unlocked in the User Management application.
• HANA Enterprise Cloud (HEC) customers can request services for multiple systems.

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Highlights:

• In a beta trial, the launchpad supports logon with SAP Universal ID.
  
• The Support Assistant in the incident form guides you via a conversational UI towards a resolution of your issue.
  
• The Log Analyzer in the incident form got many new components added, and its auto-generated analysis report (PDF) is automatically attached to the incident.
  
• SAP EarlyWatch Alert Workspace features several predictive scenarios that let you identify potential issues (like memory bottlenecks) long before they occur.
  
• In the Incident Quality Dashboard, the new Installations filter makes it easy to analyze incidents for systems under selected installations.
  
• Several new authorizations control access to content in the SAP for Me website, but also to the launchpad application EarlyWatch Alert Workspace.
• In the My Landscape application, new cards give you fast access to frequently used systems, and working with favorites has become even easier.
  
• You can now change SAProuter passwords for multiple assigned systems in the Customer Remote Logon Depot.
  
• HANA Enterprise Cloud (HEC) customers can create service requests on behalf of an S-user who then reviews this request for approval.

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Highlights:

• The new My Landscape application integrates several landscape-related apps like System Data, System Overview, as well as legacy tools.
• In the Incident Form, the Log Analyzer provides you the opportunity to have your attached log files analyzed and solutions suggested based on the content of the file.
• Also in the Incident Form, significant enhancements have been made to component selection, like added descriptions, an easy-to-use hierarchy tree, and an improved search.
• In the User Management application, in the Users list one-click deletion of individual IDs has been implemented.
• A new table in the Cloud Availability Center helps you to see and investigate the list of events that are relevant for support level agreements.
• The new Service Connection Diagnosis feature in the Remote Connection application allows you to analyze the setup of remote connections.

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Highlights:

• Fast Access tiles give you direct access to the key information repositories or tools that supplement the launchpad tools.
• The new and improved incident form layout with independent sections lets you log an incident in a linear way or jump into each of the elements and provide the details.
• Improved presentation of requirements for very high and high priority incidents allow you to provide mandatory information in a single place.
• When selecting a system in the incident reporting process, you are presented with comprehensive information on systems and filters to easily identify the system.
• The Support Log Analyzer suggests files in the incident form's Attachments section.
• The component predictor automatically suggests potential components when you report new incidents.
• The expert area predictor automatically suggests potential expert areas when customers book Schedule an Expert sessions.
• The overhauled Technical Communication User application lets you generate SAP passports if you want to exchange data with the SAP Support infrastructure using client certificate authentication.
• The authorization concept for the Cloud Availability Center (CAC) has been enhanced.
• In the System Overview application, the order of tiles has been adjusted to reflect their popularity, and amended default views make it easier to work with this dashboard.
• In the SAP Enterprise Support reporting cockpit, the default view has been changed from scroll-based to tab-based display of all data, which minimizes loading times.

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Highlights:

• Drag and drop functionality as well as multi-selection simplify adding attachments to incidents.
  
• Notifications will be issued when active license keys are about to expire.
  
• New data sections have been added to the SAP Enterprise Support reporting cockpit application.
  
• The DVM Data Reduction Potential application has been enhanced to give you easy access from the dashboard to detailed information.
  
• The SAP HANA Enterprise Cloud (HEC) Landscape application now allows you to create customer-specific groups by bundling systems into landscapes that you can easily evaluate.

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Highlights:

• The new SAP Enterprise Support reporting cockpit provides an interactive, integrated and comprehensive overview of support statistics for customers, their contracts, incidents, system landscape, and more.
  
• The Cloud Availability Center, which offers a customer-specific dashboard with focus on relevant information about your cloud product availability as well as maintenance information, has been completely overhauled.
  
• Removal of enforced search and improved input field validation streamline process steps in the incident reporting tool.
  
• Notifications about new SAP Notes in a support package ease the task of regularly checking them during system upgrades.
  
• In the System Data application, direct links to software download and to Open Source Legal Notices have been added to products installed on a system.
  
• For cloud tenants, it is now possible to request a name or ID change.
  
• An enhancement in the DVM Data Reduction Potential application, lets you determine which applications and tables store analyzed data, hence helping you to understand the reduction potential calculated by the tool.
  
• A new automatic analysis has been added to the SAP EarlyWatch Alert Workspace application: Top SQL statements by total load, CPU consumption and memory consumption.
  
• A new feature lets you securely share passwords in the SAP HANA Enterprise Cloud (HEC) Service Request application.
  
• Download HEC service requests to your local computer through the new PDF Download feature.

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Highlights:

• The process to inform new users about their ID and password has been completely overhauled.
  
• The new Custom Code Analytics application provides an overview about the custom code footprint and insights into code quality and usage.
  
• Launchpad visitors can now select the new role SAP Cloud for Customer.
  
• In the incident management process, the maximum file size of attachments has been increased to 250 MB per file.
  
• Super administrators can now protect authorization packages to prevent changes.
  
• Cloud Administrators have got more authorizations.
  
• Authorizations granted through packages are reflected in a user's authorization profile
  
• The System Data application supports the download of favorite and deleted systems' details.
  
• Leading products can be bookmarked when marking a system as favorite.
  
• The HANA Enterprise Cloud (HEC) Landscape application visualizes the setup for all systems running on SAP HANA.
  
• The template selection in the HEC Service Request application allows you to mark services as favorites.

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Highlights:

• The Download Legacy Incidents application provides you the possibility to download your company's closed incidents that were reported prior to January 1st, 2014.
  
• The completely revamped Announcements of Legal Changes application assists you in keeping your systems compliant with the latest legal requirements.
  
• The Show Changes (Compare Versions) feature for KBAs has been re-activated.
  
• The Mass Updates of Authorizations functionality has been migrated from the service.sap.com legacy platform. It allows you to change the permissions of multiple users simultaneously.
  
• The Copy Levels feature can now also be used for authorization packages.
  
• Permissions granted as part of an authorization package can now clearly be identified in report summaries.
  
• Authorizations on cluster level will be converted to individual permissions for installation and customer numbers.
  
• References to Support by Product and PAM pages give you fast access to additional information about a system's product versions.
  
• More details and filter options have been added to the System Overview application.
  
• In the Software Download application (SWDC), all information about a downloadable file has been concentrated into a single Content Info page.
  
• In the launchpad's Notification Center, you can now opt in to notifications about newly created installations.
  
• Pilot customers: The System Data Workspace application integrates several landscape-related apps for SAP Cloud and SAP on-premise.
  
• Pilot customers: Search for KBAs that contain an image similar to a screenshot by using the Search by image feature.

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Highlights:

• Incident Solution Matching integrated into the incident creation form, recommending relevant solutions based on the description of your matter using artificial intelligence.
• The Save as tile feature lets you save any incident list as a launchpad homepage shortcut.
• Permissions that are assigned to users through Authorization Packages are now taken into account in Reports and Updates.
• To alert you about critical SAP Notes or KBAs with very high priority, a notification feature has been implemented for the SAP HotNews application.
• The redesigned License Utilization Information application provides an at-a-glance summary of licensed metrics, measured metrics, and metrics with potential overuse.
• The SAP EarlyWatch Alert Workspace application features a new card, 2 Billion Record Limit, which monitors and forecasts the number of entries in your SAP HANA tables.
• The simulation mode in Data Volume Management now allows instant what-if simulations.
• The new Authorization Objects for Service Requests (HANA Enterprise Cloud) are now mandatory.

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Highlights:

• The new DVM Data Reduction Potential application provides an overview about the data footprint of customer systems operating on SAP HANA and unveils saving potentials.
• The Save as Tile feature allows you to create shortcuts to a particular state of an application to your homepage.
• The Control Center lets you to enter commands into the launchpad's central search field to launch applications or perform predefined actions.
• The redesigned Announcements of Legal Changes application lets you focus on particular systems.
• Administration of authorizations has been significantly simplified in the User Management application.
• The redesigned Secure Area provides improved usability, reduces likelihood of errors, and reflects increased compliance requirements.
• The SAP EarlyWatch Alert Workspace has been enhanced with hourly response time data from your ABAP on-premise or private cloud systems.
• New authorizations give HANA Enterprise Cloud (HEC) user administrators the flexibility to choose which HEC users can create or display service requests.

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Highlights:

• The revamped Customer COE Incident Quality Dashboard provides an at-a-glance overview of quality-related key figures for confirmed incidents.
• Have your inquiry automatically routed to the experts at SAP Product Support or your local SAP Customer Interaction Center through the streamlined Contact Us option.
• Get alerted about new notifications on entering the launchpad.
• A reminder is sent to you if your single sign-on certificate is about to expire.
• Share tasks with your colleagues and work on projects collaboratively by adding  search results or custom tasks to worklists.
• Avoid complications and unplanned efforts when implementing an SAP Note thanks to the SAP Notes Dependency Browser.
• See at one glance those add-on product versions that were manually added to a system in the System Data application.
• Font colors and tool tips assist you with filling out fields in the License Key application.
• Pilot customers: Enter commands such as "Create an incident" or "Show S0012006920" directly through the launchpad's search field.

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Highlights:

• If you enter the SAP Notes & KBAs Expert Search from the launchpad's central Knowledge Base search, all previously applied filters are transferred.
• The PDF version for SAP Notes and KBAs has been refined, which dramatically improves the readability especially for tables and screenshots.
• The next steps have been taken in the phase-out of clusters, a legacy feature to group customer and installation numbers. Read how SAP can help you in the transition to modern authorization packages.
• Hosting partners can set up auto-forwarding of service messages to their end customers.
• The SSL Server Certificate application now lists all previously ordered certificates.
• Three new authorizations for HANA Enterprise Cloud (HEC) customers give user administrators more flexibility and enhance transparency when requesting services.

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Highlights:

• A new role Customer Center of Expertise can be added to your profile.
• Working with tiles in the catalog has been simplified thanks to filters that reduce the number of options to choose from.
• In the System Measurement Preparation Area, individual systems can be excluded from system measurement.
  
• The new License Utilization Information (LUI) application provides a comprehensive overview of license entitlement and software usage for SAP Public Cloud as well as SAP S/4HANA on-premise customers.
• Schedule an Expert sessions for existing incidents are available on a limited basis offering an easy way to discuss your open incident with the assigned support engineer.
• The Remote Connections application provides quick access to commonly used features directly from a comprehensive overview page.
• Add SAP Notes or KBAs in the Expert Search result list to a worklist in order to share tasks with your colleagues.
• Maintenance of Clusters in the User Administration application has been disabled as a first step in phasing out the dated feature.
• Pilot customers: For SAP Notes and KBAs, automatic translation to Chinese, English, French, German, Italian, Korean, Russian, and Spanish is now available.
• Pilot customers: The redesigned Incident Quality Dashboard offers filter selections that you can save for re-use, and the information is presented in various formats.
• Pilot customers: The new SAP Notes Dependency Browser helps you analyze the prerequisites for a target SAP Note in order to avoid complications and unplanned efforts.
• Pilot customers: The new SAP Cloud Solution Center application combines the most relevant information about your Cloud solutions into one single spot.

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Highlights:

• A new role SAP Ariba can be added to your profile.
• Finding an administrator to help you get permissions for tiles in the catalog is more user-friendly thanks to filters and more details being displayed.
• The Incident Expert Search better takes your user preferences into account.
• A search tool makes selecting the expert area easier in the Schedule an Expert tool.
• In the System Data application, deleted systems (including associated license keys) can be reactivated.
• The SAP Roadmap Viewer application no longer requires you to browse through the entire roadmap to gain a project overview thanks to better separation between the high-level roadmap description and content required for the project.
• Pilot customers: For SAP Notes and KBAs, machine translation is offered for Spanish, Russian, Chinese (simplified), or Korean.

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Highlights:

• The new application KPI Catalog helps you find and use the business-relevant key figures for your analytic tasks.
• The new Simplification Item Catalog provides customers with a description of all relevant changes that might have an impact when converting from e.g. SAP ERP to SAP S/4HANA.
• Notifications via SMS text messages supplement the established channels Launchpad alert and email.
• The Incident Expert Search lets you find incidents based on a variety of selection criteria.
• New Authorization Packages offer more flexibility when managing your users' authorization.
• The new Download Basket requires you to install the latest version of the SAP Download Manager.
• For HANA Enterprise Cloud customers, a completely re-designed version of the IT Calendar has gone live.
• The SAP Readiness Check now summarizes the most important aspects of a conversion project for SAP BW/4HANA in an easily consumable way.

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Highlights:

• New roles have been introduced to meet the individual needs of different customer segments more than ever.
• The Support by Product application shows support-related content for SAP products, making it unnecessary to visit multiple SAP websites.
• The restructured tile catalog makes it easier to find the applications that are relevant to you.
• In the central launchpad search, multi-selection of filter options is now supported.
• In addition to KBAs, the Product filter in the central search now also works for SAP Notes.
• In the list of SAP Notes contained in a support package, you can merge multiple notes into one page.
• Digitally signed SAP Notes enhance security of notes upload into your systems.
• Design changes in the System Data application make working with cloud tenants and on-premise systems easier and more transparent.
• For pilot customers, authorization packages offer more flexibility when administering users.

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Highlights:

• The Product Pages application shows support-related content for SAP products, making it unnecessary to visit multiple SAP websites.
• The updated password policy lets you choose a more complex, safer password for the SAP ONE Support Launchpad.
• New filters for SAP Notes & KBA search and other search repositories allow you to narrow search result lists down to the most relevant hits.
• Suggested content ("Best Bets") and "Did you mean?" features improve the search experience.
• Notifications are shown if incidents require your attention, if a SAProuter certificate is about to expire, and for service partners.

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Highlights:

• As an alternative to reporting an incident, enhanced "Contact Us" options allow you to reach out to SAP Support through Expert Chat or Schedule an Expert.
• The search result page can now be shown as a list of results or a structured table.
• In the launchpad search, usability of search filters has been improved, and more options have been added.
• For pilot customers, suggested results ("Best Bets") and a "Did you mean?" feature have been released.
• For SAP SuccessFactors customers, the Cloud Availability Center replaces the Cloud Status Dashboard and Maintenance Schedule applications.
• In the Announcement of Legal Change application, many new filters allow you to narrow down the list of results to the ones that are relevant to you.
• System Data and System Overview applications feature lots of usability enhancements.
• In the SAProuter Certificate application, old certificates can be found, and active certificates can be deleted.
• For HANA Enterprise Cloud (HEC) customers, the Backup and Landscape applications have been redeveloped and feature more functionality than ever before.

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Highlights:

• The central launchpad search features a completely redesigned user interface.
• Simplified Remote Connectivity applications replace legacy tools.
• New Service Messages application allows saving selection criteria and notifies you about updates.
• New SAP EarlyWatch Alert Workspace is the central landing page for all EWA applications showing the most important results from the latest service reports across all systems.
• New tool My Worklists guides you through complex activities that involve multiple steps.
• My Learning Plan simplifies access to learning-related information including your course bookings.
• The SAProuter Certificate application allows you to request a new certificate for your SAProuter before the current one expires.
• Thanks to the Service Partner User Authorization concept, service partners for SAP SuccessFactors customers no longer require separate user IDs for their customers.

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Highlights:

• New application System Overview in the launchpad.
• Status page informs about service availability of launchpad and some of its most important applications.
• Entering a note number offers smooth navigation from the search to the corresponding note.
• HTML5 video playback in SAP Knowledge Base Articles (KBAs) makes separate video players obsolete.
• Amended error messages when trying to enter an SAP Note or KBA offer more transparency and guidance.
• Incident notifications provide more comprehensive information.
• For pilot customers: New applications Service Messages, SAProuter Certificate and Remote Connection Logbook, as well as lots of enhancements for the future launchpad search interface.

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Highlights:

• New applications Incident Dashboard, Schedule an Expert, SAP Readiness Check for SAP S/4HANA and Cloud Availability Center;
• Incident notifications fully integrated into central launchpad Notification Area;
• New SAP Download Manager;
• Completely re-invented application to manage remote connections (pilot only);
• New layout for central launchpad search result page (pilot only)

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Highlights:

• Notification area gives you an overview of notifications from various sources, such as your incidents or important SAP Notes;
• New application My SAP EarlyWatch Alert Reports;
• New repository Help Portal in the central launchpad search;
• Stand-alone user interface for SAP Notes and KBAs that are opened in new windows/tabs;
• Reports to check the authorizations of users;
• Application EU Access Service from SAP fully integrated into launchpad

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Highlights:

• New application Support Report Document;
• New repository SAP Answers in the central launchpad search;
• Incident dashboard (for pilot customers);
• Support packages display shows notes versions;
• New field SNC Name in the System Data Management application's Application Server section;
• SAP Passport tile shows expiry date;
• More comprehensive information in the Support Dashboard application;
• For HEC customers: Systems are shown based on their number; Landscape application features a Details view; icons alert about missing backups

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Highlights:

• New applications: SAP EarlyWatch Alert Digital Experience, SAP Support Reports Download, My SAP EarlyWatch Alert Reports, and SAP Passport;
• New layout for notes result list;
• More guidance through smart suggestions when reporting an incident;
• More filters in the Expert Search tool;
• Notification for saved search queries and favorite notes;
• Enhanced notes list in support package display;
• Smart business application giving you an at-a-glance overview of your installation and system landscape;
• Central search for license key-related queries

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Highlights:

• New color scheme;
• Rich-text editor for incident form;
• PDF version of incidents;
• Settings for search result page;
• Patch Day filter for SAP Security Notes;
• Enhanced side-effects report in the Support Packages Display application;
• User Management: Copy authorization levels from one permission to others;
• More detailed Contractual Information page in the License Key application;
• Option to register object keys for multiple installations in the SSCR application

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Highlights:

• Launchpad session time-out extended to 2 hours;
• Search for keywords in My SAP Notes & KBAs application;
• Settings for central search tool;
• Compare SAP Notes/KBAs with any previous version;
• Enhanced transparency when maintaining system data;
• Cancellation and copying of HANA Enterprise Cloud (HEC) service requests

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Highlights:

• New tiles Legacy incidents, System Data Overview Report, Side-effects;
• System/product selection in incident reporting;
• Problem resolution suggestions;
• Remote connection information;
• Email notification for legal change announcements;
• Manage users' departments;
• Additional phone number;
• New applications Installation Management and SSCR Keys;
• Enhanced system data download;
• HEC service request fulfillment

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Highlights:

• Update your contact information;
• Attribute search: Advanced selection criteria to retrieve SAP Notes & KBAs;
• Flag systems as EU data protection relevant;
• New overview informs about notes in a support package and side-effects

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Highlights:

• Open search results in new windows;
• Super-admins can submit draft incidents;
• Revamped SAP Note/KBA layout;
• Redesigned SAP Security and Legal Change Notes;
• Simplified administration of authorizations;
• Easy switch between software types;
• New 'Reassign system' functionality;
• Download of system data list

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Highlights:

• Redesigned User Profile;
• New search facets 'Component' and 'Release Date';
• Incident drafts functionality;
• Redesigned secure area;
• Revamped SAP HotNews application;
• Enhancements of user's authorization level assignment;
• Alert "Missing software download authorizations"

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