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SAP ONE Support Launchpad

The SAP ONE Support Launchpad provides access to task-driven support resources in an intuitive interface. By using customizable role profiles, it displays only the relevant applications and insights to you.

Learn more about: generating new S-User IDs to allow your colleagues access to SAP support applications, browsing our knowledge base for answers to known software issues, reporting incidents when you can't find a solution, downloading and activating software, enabling SAP support to solve your issues more effectively by sharing the current technical information about your deployment and more.

We strive to continuasly improve and harmonize the user experience when engaging with SAP support. SAP for Me will be a central digital touchpoint for you to get service and support and will expand over time with more support features and functionalitles being added. For more information, please visit the SAP for Me introduction page.

Support Applications

Learn more about the most used applications in the SAP ONE Support Launchpad

Knowledge Base

Use our self-service tools such as SAP Support Knowledge Search, My Notes & Knowledge Base Articles, Note Assistant and a report about side-effects of SAP Notes to find solutions.

Incidents

If you are experiencing an issue with your SAP products, and you are unable to find a solution using the SAP Support Knowledge Search, you can report an incident to SAP Product Support.

Software Downloads

Find more information about topics such as installations, upgrades, support packages, patches, databases, address directories, reference data and SAP Download Manager.

Users & Authorizations

Add and remove users, and control which applications in the SAP ONE Support Launchpad are accessible to your company's existing users.

Systems & Installations

An installation contains systems which represent the computers on which you installed your SAP product, or a tenant that SAP manages for your business in the cloud.

Keys

When working with SAP software, keys may be needed such as license keys, migration keys, developer and object (SSCR) keys, plus your own namespaces to modify it.

Für deutschsprachige Besucher gibt es eine Übersicht über die wichtigsten Support-Anwendungen auch auf Deutsch.
(For German-speaking visitors, an overview of the most important support applications is also available in German.)

Launchpad Release Information

We recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes search, SAP incident form, system data administration, and others, may not be available. We are sorry for any inconvenience.

Single Sign-On with SAP Passport

SAP Passports are digital client certificates that assist you in securely navigating throughout SAP digital websites, without repeated prompting to log in

  • Once you have authenticated on the SAP ONE Support Launchpad and applied for an SAP Passport, SAP Trust Center issues your SAP Passport. This is your digital passport and represents a connection between your access data for your local computer and your access data for the launchpad.

  • From now on, whenever you access SAP Support Portal, launchpad or select SAP websites, there is no need to enter your user ID and password.

Learn more about using SAP Passports

Attend a Demo

Register for a Launchpad demo to receive expert advice on how to get the most of your support.

Demos are available free of charge for all SAP Enterprise Support and Premium Engagement customers and are delivered in Chinese, English, French, German, Japanese, Korean, Portuguese, Russian and Spanish.

If you would like to sign up for a personal demo of the SAP ONE Support Launchpad applications, contact your SAP Local Support Center by phone, e-mail or chat.

Help & Resources

SAP Ariba

Support for Ariba customers (buyers) can be found on Ariba Connect.
 


For Ariba end-user support and suppliers:

Contact Ariba Support
Self-help Support Resources

SAP Fieldglass

Review the contact options to work with the multilingual Fieldglass application support team.

SAP Concur

Authorized support contacts please use the support contact number that was provided. For general inquiries please.

Qualtrics Support

Qualtrics customers can use the Qualtrics support website.