The SAP ONE Support Launchpad provides you with personalized access to task-based support resources and relevant applications to help you when you need it.
We listened to your feedback, and are working to simplify and harmonize your support experience at SAP.
Search for knowledge base articles, SAP Notes, product documentation, forums and other Support information. My Notes & Knowledge Base Articles, Note Assistant and a report about side-effects of SAP Notes can also help you find solutions.
If you are experiencing an issue with your SAP products, and you are unable to find a solution using the SAP Support Knowledge Search, use one of our channels to get help: Schedule an Expert, Expert Chat, Ask an Expert Peer, case/incident.
Find more information about topics such as installations, upgrades, support packages, patches, databases, address directories, reference data and SAP Download Manager.
Add and remove users, and control which applications are accessible to your company's existing users.
An installation contains systems which represent the computers on which you installed your SAP product, or a tenant that SAP manages for your business in the cloud.
When working with SAP software, keys may be needed such as license keys, migration keys, developer and object (SSCR) keys, plus your own namespaces to modify it.
Für deutschsprachige Besucher gibt es eine Übersicht über die wichtigsten Support-Anwendungen auch auf Deutsch.
(For German-speaking visitors, an overview of the most important support applications is also available in German.)
We recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes search, SAP incident form, system data administration, and others, may not be available. We are sorry for any inconvenience.
SAP Passports are digital client certificates that assist you in securely navigating throughout SAP digital websites, without repeated prompting to log in. Once you have authenticated on the SAP ONE Support Launchpad and applied for an SAP Passport, SAP Trust Center issues your SAP Passport.
Learn more on how to use SAP ONE Support Launchpad, SAP for Me, and their applications.
Subscribe to status update notifications in case of downtimes or performance issues of the SAP ONE Support Launchpad and associated applications.
Watch a Launchpad demo to receive expert advice on how to get the most of your support. Demos are free and are delivered in Chinese, English, French, German, Japanese, Korean, Portuguese, Russian and Spanish.
Support for Ariba customers (buyers) can be found on Ariba Connect.
For Ariba end-user support and suppliers:
Review the contact options to work with the multilingual Fieldglass application support team.
Authorized support contacts please use the support contact number that was provided. For general inquiries please.
Qualtrics customers can use the Qualtrics support website.