Knowledge Base
Use our self-service tools such as SAP Support Knowledge Search, My Notes & Knowledge Base Articles (KBAs), Note Assistant and a report about side-effects of SAP Notes to find solutions.
My Support
Search for SAP Notes, SAP Knowledge Base Articles, SAP Community content and more.
SAP ONE Support Launchpad
Performing support tasks is simplified by user-centric applications that are accessed through one central entry point: the SAP ONE Support Launchpad. The launchpad provides access to task-driven support resources in an intuitive interface. By using customizable role profiles, it displays only the relevant applications and insights to ensure an efficient and user-friendly experience.
Learn more about generating new S-User IDs to allow your colleagues access to SAP support applications, browsing our knowledge base for answers to known software issues, reporting incidents when you can't find a solution, downloading and activating software, enabling SAP support to solve your issues more effectively by sharing the current technical information about your deployment and much more.
Support Applications
Learn more about the applications found in the SAP ONE Support Launchpad
Incidents
If you are experiencing an issue with your SAP products, and you are unable to find a solution using the SAP Support Knowledge Search, you can report an incident to SAP Product Support.
Software Downloads
Find more information about topics related to software downloads such as installations, upgrades, support packages, patches, databases, address directories, reference data and SAP Download Manager.
Users & Authorizations
Add users, remove users and control which applications on the SAP Support Portal or SAP ONE Support Launchpad are accessible to your company's existing users.
Systems & Installations
When you purchase an SAP product, an installation is created. It contains systems, which represent the computers on which you installed your SAP product or a tenant that SAP manages for your business in the cloud.
Keys
When working with SAP software, various types of keys may be needed such as license keys to activate the product, migration keys, developer and object (SSCR) keys, plus your own namespaces to modify it.
Für deutschsprachige Besucher gibt es eine Übersicht über die wichtigsten Support-Anwendungen auch auf Deutsch.
(For German-speaking visitors, an overview of the most important support applications is also available in German.)
Launchpad Release Information
While we go to any lengths to avoid disruptions, we recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes search, SAP incident form, system data administration, and others, may not be available. We are sorry for any inconvenience this may cause you.
Please, select...
Release Notes
New application System Overview in the launchpad;
Status page informs about service availability of launchpad and some of its most important applications;
Entering a note number offers smooth navigation from the search to the corresponding note;
HTML5 video playback in SAP Knowledge Base Articles (KBAs) makes separate video players obsolete;
Amended error messages when trying to enter an SAP Note or KBA offer more transparency and guidance;
Incident notifications provide more comprehensive information;
For pilot customers: New applications Service Messages, SAProuter Certificate and Remote Connection Logbook, as well as lots of enhancements for the future launchpad search interface.
New applications Incident Dashboard, Schedule an Expert, SAP Readiness Check for SAP S/4HANA and Cloud Availability Center;
Incident notifications fully integrated into central launchpad Notification Area;
New SAP Download Manager;
Completely re-invented application to manage remote connections (pilot only);
New layout for central launchpad search result page (pilot only)
Notification area gives you an overview of notifications from various sources, such as your incidents or important SAP Notes;
New application My SAP EarlyWatch Alert Reports;
New repository Help Portal in the central launchpad search;
Stand-alone user interface for SAP Notes and KBAs that are opened in new windows/tabs;
Reports to check the authorizations of users;
Application EU Access Service from SAP'fully integrated into launchpad
Highlights:
New application Support Report Document;
New repository SAP Answers in the central launchpad search;
Incident dashboard (for pilot customers);
Support packages display shows notes versions;
New field SNC Name in the System Data Management application's Application Server section;
SAP Passport tile shows expiry date;
More comprehensive information in the Support Dashboard application;
For HEC customers: Systems are shown based on their number; Landscape application features a Details view; icons alert about missing backups
Highlights:
New applications: SAP EarlyWatch Alert Digital Experience, SAP Support Reports Download, My SAP EarlyWatch Alert Reports, and SAP Passport;
New layout for notes result list;
More guidance through smart suggestions when reporting an incident;
More filters in the Expert Search tool;
Notification for saved search queries and favorite notes;
Enhanced notes list in support package display;
Smart business application giving you an at-a-glance overview of your installation and system landscape;
Central search for license key-related queries
Release Dates
- Wave 1: Thursday Jan 12, 2017
- Wave 2: Saturday Feb 18, 2017
- Wave 3: Thursday Apr 06, 2017
- Wave 4: Saturday May 27, 2017
- Wave 5: Thursday Jul 06, 2017
- Wave 6: Saturday Aug 19, 2017
- Wave 7: Thursday Sept 28, 2017
- Wave 8: Saturday Nov 18, 2017
Release Notes
Highlights:
New color scheme;
Rich-text editor for incident form;
PDF version of incidents;
Settings for search result page;
'Patch Day' filter for SAP Security Notes;
Enhanced side-effects report in the Support Packages Display application;
User Management: Copy authorization levels from one permission to others;
More detailed 'Contractual Information' page in the License Key application;
Option to register object keys for multiple installations in the SSCR application
Highlights:
Launchpad session time-out extended to 2 hours;
Search for keywords in My SAP Notes & KBAs application;
Settings for central search tool;
Compare SAP Notes/KBAs with any previous version;
Enhanced transparency when maintaining system data;
Cancellation and copying of HANA Enterprise Cloud (HEC) service requests
Highlights:
New tiles 'Legacy incidents','System Data Overview Report', 'Side-effects';
System/product selection in incident reporting;
Problem resolution suggestions;
Remote connection information;
Email notification for legal change announcements;
Manage users' departments;
Additional phone number;
New applications 'Installation Management' and 'SSCR Keys';
Enhanced system data download;
HEC service request fulfillment
Highlights:
Update your contact information;
Attribute search: Advanced selection criteria to retrieve SAP Notes & KBAs;
Flag systems as EU data protection relevant;
New overview informs about notes in a support package and side-effects
Highlights:
Open search results in new windows;
Super-admins can submit draft incidents;
Revamped SAP Note/KBA layout;
Redesigned SAP Security and Legal Change Notes;
Simplified administration of authorizations;
Easy switch between software types;
New 'Reassign system' functionality;
Download of system data list
Highlights:
Redesigned User Profile;
New search facets 'Component' and 'Release Date';
Incident drafts functionality;
Redesigned secure area;
Revamped SAP HotNews application;
Enhancements of user's authorization level assignment;
Alert "Missing software download authorizations"
Single Sign-On with SAP Passport
SAP Passports are digital client certificates that assist you in securely navigating throughout SAP digital websites, without repeated prompting to log in
- Once you have authenticated on the SAP ONE Support Launchpad and applied for an SAP Passport, SAP Trust Center issues your SAP Passport. This is your digital passport and represents a connection between your access data for your local computer and your access data for the launchpad.
- From now on, whenever you access SAP Support Portal, launchpad or select SAP websites, there is no need to enter your user ID and password.
Attend a Demo
Looking for more information about the SAP ONE Support Launchpad? Register for a demo!
- Let us help you to become familiar with the SAP ONE Support Launchpad and its applications
- Learn more about the search, incidents, license keys, software downloads and user management
- Receive expert advice on how to get the most of your support
The demo is available free of charge for all SAP Enterprise Support and Premium Engagement customers and is delivered in Chinese, English, French, German, Japanese, Korean, Portuguese, Russian and Spanish.
If you would like to sign up for a personal demo of the SAP ONE Support Launchpad applications, contact your SAP Local Support Center by phone, e-mail or chat.
Help & Resources
Looking for more information about using the SAP ONE Support Launchpad or its applications?
Many questions about the launchpad share a common theme, so we started to share the answers to FAQs, and interesting points, in a brief blog series.
Subscribe to status update notifications in case of downtimes or performance issues of the SAP ONE Support Launchpad and associated applications.
Acquired Company Channels
Looking for support channels for recently acquired SAP companies? Please review the below options.
Multiposting is now fully integrated into SAP processes. If you have questions regarding the Multiposting transition, learn more here.
SAP Ariba
Support for Ariba customers (buyers) can be found on Ariba Connect.
For Ariba end-user support and suppliers:
SAP Fieldglass
Review the contact options to work with the multilingual Fieldglass application support team.
SAP Hybris
Access the SAP Hybris Dev Portal to review the different options to get help and support with all your YaaS needs.
SAP Concur
Authorized support contacts please use the support contact number that was provided. For general inquiries please: