Guided Procedures Templates

SAP delivers Guided Procedure Templates for common administration tasks as well as re-usable configurable automatic Guided Procedure Steps (so-called Plug-ins)  that can easily be customized and used in customer defined guided procedures.

Guided Procedure Templates for Common Administration Tasks

These guided procedure templates provide systematic descriptions for some common administrative tasks like regular health checks for different system types as well as some administrative actions for Solution Manager itself. You can copy them into customer name space and adapt the content to your needs (see here for details how to do this). You can execute these guided procedures ad-hoc from guided procedure browser for the Solution Manager system for any suitable managed system or  schedule and delegate the execution  using IT Task Management.

Please find below an overview over available guided procedure templates:

Template Name Description
System Check for ABAP System Guided Procedure Template to execute regular system health check for ABAP Systems. The Guided Procedure contains automatic activities checking for Alerts in Unified Alert Inbox and manual activities to be executed directly in managed system.
System Check for Java System Guided Procedure Template to execute regular system health check for Java Systems. The Guided Procedure contains automatic activities checking for Alerts in Unified Alert Inbox and manual activities to be executed directly in managed system.
System Check for BW System Guided Procedure Template to execute regular system health check for BW Systems. The Guided Procedure contains manual activities to be executed directly in managed system.
System Check for SAP Mobile Platform 2.1 and 2.2 Guided Procedure Template to execute regular system health check for SMP Systems. The Guided Procedure contains automatic activities checking for Alerts in Unified Alert Inbox and manual activities to be executed directly in managed system.
System Check for SAP HANA Guided Procedure Template to execute regular system health check for HANA Systems. The Guided Procedure contains manual activities to be executed directly in managed system.
System Check for SLT Guided Procedure Template to execute regular system health check for SLT Systems. The Guided Procedure contains manual activities to be executed directly in managed system.
System Check for PI System Guided Procedure Template to execute regular system health check for PI Systems. The Guided Procedure contains manual activities to be executed directly in managed system.
Decommissioning Guided Procedure Template to decommission a managed system (MAI, RFC, EFWK, LMDB, SLD ...) from the Solution Manager.
Post processing for SolMan SW Maintenance Guided Procedure Template to describe all post processing steps for a Solution Manager update process
Pre processing for SolMan SW Maintenance Guided Procedure Template to describe all pre processing steps for a Solution Manager update process
System Check for Integration Engine Guided Procedure Template to execute regular system health check for SAP Process Integration Engine. The Guided Procedure contains automatic activities checking fro Alert in Unified Alert Inbox and manual activities to be executed directly in the managed system.
System Check for Integration Server Java Guided Procedure Template to execute regular system health check for SAP Process Integration Server Java. The Guided Procedure contains automatic activities checking fro Alert in Unified Alert Inbox and manual activities to be executed directly in the managed system.

System Check for hybris Commerce Suite

Guided Procedure Template to execute regular system health check for hybris Systems. The Guided Procedure contains automatic activities checking for Alerts in Unified Alert Inbox and manual activities to be executed directly in managed system.

Guided Procedure Templates for Alert Resolution

These guided procedure templates describe systematic root cause analysis and alert handling activities to resolve an alert or at least narrow down the root cause. You can execute them from alert inbox in the context of specific alerts. Prerequisite is that system monitoring is configured. Please find below an overview over available guided procedure templates:

ABAP

Template Name Description
Alert Resolution for ABAP Availability Alerts

How to guide to analyze availability issues in ABAP systems

Alert Resolution for ABAP Job Monitoring Alerts

How to guide to analyze ABAP job monitoring Alerts (prerequisite: Job Monitoring is configured)

Handling ABAP System Availability Alerts Partially automated root cause analysis activities to analyze and resolve root cause of ABAP system unavailability alerts
Handling ABAP Instance Availability Alerts Partially automated root cause analysis activities to analyze and resolve root cause of ABAP instance unavailability alerts
Handling Short Dump Alerts Partially automated root cause analysis activities to analyze and resolve root cause of ABAP short dump alerts
Handling Short Dumps Instance Alerts Partially automated root cause analysis activities to analyze and resolve root cause of ABAP instance short dump alerts
Handling High Number of ABAP System Log Partially automated root cause analysis activities to analyze and resolve root cause of ABAP system log alerts
Handling ABAP Instance Availability Alerts Partially automated root cause analysis activities to analyze and resolve root cause of ABAP system log alerts at instance level
Handling Update Error Alerts Partially automated root cause analysis activities to analyze and resolve root cause of Update error alerts
Handling Enqueue Alerts Partially automated root cause analysis activities to analyze and resolve root cause of ABAP enqueue alerts
Handling Spool Error Alerts Partially automated root cause analysis activities to analyze and resolve root cause of ABAP spool error alerts
Handling tRFC Errors Alerts  Partially automated root cause analysis activities to analyze and resolve root cause of ABAP tRFC error alerts
Handling Bad Response Time Alerts  Partially automated root cause analysis activities to analyze and resolve root cause of ABAP bad response time alerts
Handling Transports Error Alerts Partially automated root cause analysis activities to analyze and resolve root cause of ABAP transports error alerts

HANA DB

Template Name Description
HANA Alert <XXX> Resolution Multiple Guided Procedure Templates to solve the most critical HANA Alerts, e.g. Alert 03 - inactive services, Alert 19 - Memory usage of nameserver, Alert 51 - Size of diagnostic files, ...

Re-usable Guided Procedure Steps (Plug-ins)

Plug-ins are re-usable configurable automatic steps that can easily be customized and integrated in customer defined guided procedures.

Plug-In Name Description
Send System Message This Guided Procedure Plug-in can be used to send an ABAP System Message to a Managed System
Note Implementation This Guided Procedure Plug-in can be used to implement SAP Notes in SAP Solution Manager.

OS Command

(PDF Documentation)

This Guided Procedure Plug-in can be used to run an OS Command on all hosts defined in monitored objects. Available OS Commands are read-only commands e.g. disk space, task list, etc...

Prerequisite Checks

(PDF Documentation)

This Guided Procedure Plug-in can be used to perform pre-requisites checks (e.g. check availability, performance, ...) on monitored objects.
Send Notification This Guided Procedure Plug-in can be used to send a Notification to recipient list (Email or SMS).
Nested Guided Procedures This Guided Procedure Plug-in can be used to plug an existing Guided Procedure as step in another Guided Procedure.
Complete Step This Guided Procedure Plug-in can be used to provide an overview of the steps that have been performed in this guided procedure, including information about the users who made the changes and the status of each step.

User Control:

  • Lock Users
  • Log Users Off
  • Unlock Users

(PDF documentation)

Lock Users: You can use this Guided Procedure Plug-in to select and lock users on managed ABAP system. As of Sp14 this plug-in can trigger the locking process for several systems and high number of users in parallel.


Log-off Users: You can use this Guided Procedure Plug-in to: Check if users part of the user selection defined within Users Lock plugin are still logged on the ABAP system. Log-off users still logged on the ABAP system.

Unlock Users: You can use this Guided Procedure Plug-in to unlock all users defined within the Users Lock plugin in the managed ABAP system.

Java Rolling Restart You can use this Guided Procedure Plug-in to restart SAP J2EE Engine server nodes sequentially.
System/Instance Control

You can use this Guided Procedure Plug-in to stop or start a system instance of type ABAP or JAVA.

Work Process Overview

You can use this Guided Procedure Plug-in to to display an overview of the work processes available and running on ABAP managed system..

Scheduling Single Workmode You use this plug-in to schedule a single occurrence workmode for managed objects such as technical systems, databases, hosts, and technical scenarios
PI Communication Channel Management You can use this Guided Procedure Plug-in to start and stop PI communication Channels. If you start and stop channels in different steps, you can buffer the group of channels and use this buffered group in another step.
Schedule Report on Managed System

You use this plug-in to schedule a job to execute a report program on a managed system. You can schedule jobs only for ABAP technical systems.

Execute ABAP report with input  You can use this plug-in to allow users to  to execute an ABAP report in managed ABAP systems, centrally from the guided procedure in Solution Manager with out the need to log on to the managed system. You can prefill input values and allow the person executing the guided procedure to enter input parameters at runtime.