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SAP delivers Guided Procedure Templates in SAP Solution Manager for common administration tasks as well as re-usable configurable automatic Guided Procedure Steps (so-called Plug-ins) that can easily be customized and used in customer defined guided procedures.
These guided procedure templates provide systematic descriptions for some common administrative tasks like regular health checks for different system types as well as some administrative actions for SAP Solution Manager itself. You can copy them into customer name space and adapt the content to your needs (see here for details how to do this). You can execute these guided procedures ad-hoc from guided procedure browser for the SAP Solution Manager system for any suitable managed system or schedule and delegate the execution using IT Task Management.
Please find below an overview over available guided procedure templates:
| Template Name | Description |
|---|---|
| System Check for ABAP System | Guided Procedure Template to execute regular system health check for ABAP Systems. The Guided Procedure contains automatic activities checking for Alerts in Unified Alert Inbox and manual activities to be executed directly in managed system. |
| System Check for Java System | Guided Procedure Template to execute regular system health check for Java Systems. The Guided Procedure contains automatic activities checking for Alerts in Unified Alert Inbox and manual activities to be executed directly in managed system. |
| System Check for BW System | Guided Procedure Template to execute regular system health check for BW Systems. The Guided Procedure contains manual activities to be executed directly in managed system. |
| System Check for SAP Mobile Platform 2.1 and 2.2 | Guided Procedure Template to execute regular system health check for SMP Systems. The Guided Procedure contains automatic activities checking for Alerts in Unified Alert Inbox and manual activities to be executed directly in managed system. |
| System Check for SAP HANA | Guided Procedure Template to execute regular system health check for HANA Systems. The Guided Procedure contains manual activities to be executed directly in managed system. |
| System Check for SLT | Guided Procedure Template to execute regular system health check for SLT Systems. The Guided Procedure contains manual activities to be executed directly in managed system. |
| System Check for PI System | Guided Procedure Template to execute regular system health check for PI Systems. The Guided Procedure contains manual activities to be executed directly in managed system. |
| Decommissioning | Guided Procedure Template to decommission a managed system (MAI, RFC, EFWK, LMDB, SLD ...) from the SAP Solution Manager. |
| Post processing for SAP Solution Manager SW Maintenance | Guided Procedure Template to describe all post processing steps for a SAP Solution Manager update process |
| Pre processing for SAP Solution Manager SW Maintenance | Guided Procedure Template to describe all pre processing steps for a SAP Solution Manager update process |
| System Check for Integration Engine | Guided Procedure Template to execute regular system health check for SAP Process Integration Engine. The Guided Procedure contains automatic activities checking fro Alert in Unified Alert Inbox and manual activities to be executed directly in the managed system. |
| System Check for Integration Server Java | Guided Procedure Template to execute regular system health check for SAP Process Integration Server Java. The Guided Procedure contains automatic activities checking fro Alert in Unified Alert Inbox and manual activities to be executed directly in the managed system. |
System Check for hybris Commerce Suite | Guided Procedure Template to execute regular system health check for hybris Systems. The Guided Procedure contains automatic activities checking for Alerts in Unified Alert Inbox and manual activities to be executed directly in managed system. |
These guided procedure templates describe systematic root cause analysis and alert handling activities to resolve an alert or at least narrow down the root cause. You can execute them from alert inbox in the context of specific alerts. Prerequisite is that system monitoring is configured. Please find below an overview over available guided procedure templates:
| Template Name | Description |
|---|---|
| Alert Resolution for ABAP Availability Alerts | How to guide to analyze availability issues in ABAP systems |
| Alert Resolution for ABAP Job Monitoring Alerts | How to guide to analyze ABAP job monitoring Alerts (prerequisite: Job Monitoring is configured) |
| Handling ABAP System Availability Alerts | Partially automated root cause analysis activities to analyze and resolve root cause of ABAP system unavailability alerts |
| Handling ABAP Instance Availability Alerts | Partially automated root cause analysis activities to analyze and resolve root cause of ABAP instance unavailability alerts |
| Handling Short Dump Alerts | Partially automated root cause analysis activities to analyze and resolve root cause of ABAP short dump alerts |
| Handling Short Dumps Instance Alerts | Partially automated root cause analysis activities to analyze and resolve root cause of ABAP instance short dump alerts |
| Handling High Number of ABAP System Log | Partially automated root cause analysis activities to analyze and resolve root cause of ABAP system log alerts |
| Handling ABAP Instance Availability Alerts | Partially automated root cause analysis activities to analyze and resolve root cause of ABAP system log alerts at instance level |
| Handling Update Error Alerts | Partially automated root cause analysis activities to analyze and resolve root cause of Update error alerts |
| Handling Enqueue Alerts | Partially automated root cause analysis activities to analyze and resolve root cause of ABAP enqueue alerts |
| Handling Spool Error Alerts | Partially automated root cause analysis activities to analyze and resolve root cause of ABAP spool error alerts |
| Handling tRFC Errors Alerts | Partially automated root cause analysis activities to analyze and resolve root cause of ABAP tRFC error alerts |
| Handling Bad Response Time Alerts | Partially automated root cause analysis activities to analyze and resolve root cause of ABAP bad response time alerts |
| Handling Transports Error Alerts | Partially automated root cause analysis activities to analyze and resolve root cause of ABAP transports error alerts |
| Template Name | Description |
|---|---|
| HANA Alert <XXX> Resolution | Multiple Guided Procedure Templates to solve the most critical HANA Alerts, e.g. Alert 03 - inactive services, Alert 19 - Memory usage of nameserver, Alert 51 - Size of diagnostic files, ... |
Plug-ins are re-usable configurable automatic steps that can easily be customized and integrated in customer defined guided procedures.
| Plug-In Name | Description |
|---|---|
| Send System Message | This Guided Procedure Plug-in can be used to send an ABAP System Message to a Managed System |
| Note Implementation | This Guided Procedure Plug-in can be used to implement SAP Notes in SAP Solution Manager. |
OS Command (deprecated) | This Guided Procedure Plug-in had to be deprecated due to security vulnerabilities. Please refer to SAP Note 3305369 for details. |
| This Guided Procedure Plug-in can be used to perform pre-requisites checks (e.g. check availability, performance, ...) on monitored objects. | |
| Send Notification | This Guided Procedure Plug-in can be used to send a Notification to recipient list (Email or SMS). |
| Nested Guided Procedures | This Guided Procedure Plug-in can be used to plug an existing Guided Procedure as step in another Guided Procedure. |
| Complete Step | This Guided Procedure Plug-in can be used to provide an overview of the steps that have been performed in this guided procedure, including information about the users who made the changes and the status of each step. |
User Control:
| Lock Users: You can use this Guided Procedure Plug-in to select and lock users on managed ABAP system. As of Sp14 this plug-in can trigger the locking process for several systems and high number of users in parallel.
Unlock Users: You can use this Guided Procedure Plug-in to unlock all users defined within the Users Lock plugin in the managed ABAP system. |
| Java Rolling Restart | You can use this Guided Procedure Plug-in to restart SAP J2EE Engine server nodes sequentially. |
| System/Instance Control | You can use this Guided Procedure Plug-in to stop or start a system instance of type ABAP or JAVA. |
| Work Process Overview | You can use this Guided Procedure Plug-in to to display an overview of the work processes available and running on ABAP managed system.. |
| Scheduling Single Workmode | You use this plug-in to schedule a single occurrence workmode for managed objects such as technical systems, databases, hosts, and technical scenarios |
| PI Communication Channel Management | You can use this Guided Procedure Plug-in to start and stop PI communication Channels. If you start and stop channels in different steps, you can buffer the group of channels and use this buffered group in another step. |
| Schedule Report on Managed System | You use this plug-in to schedule a job to execute a report program on a managed system. You can schedule jobs only for ABAP technical systems. |
| Execute ABAP report with input | You can use this plug-in to allow users to to execute an ABAP report in managed ABAP systems, centrally from the guided procedure in SAP Solution Manager with out the need to log on to the managed system. You can prefill input values and allow the person executing the guided procedure to enter input parameters at runtime. |