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Request for existing cases, user IDs, Portal navigation support and more
IT Task Management
The Guided Procedure & IT Task Management applications in the Technical Administration Work Center provide an integrated tool set to document & define recurring administrative tasks as guided procedures, plan the execution of the defined guided procedures , execute them centrally and track the execution of the guided procedures.
Value Proposition
Ensure that day-to-day operational activities are being executed at the right time by the right IT operators in a standardized and reproducible way.