SAP Cloud for Customer

This page explains how to connect SAP Cloud for Customer to SAP Focused Run. For the setup of the supported monitoring applications, please click on the monitoring application below.

Currently, the following monitoring applications are supported for SAP Cloud for Customer:

Prerequisites

The following technical prerequisites have to be met in order to monitor this scenario:

  • You need at least SAP Focused Run 3.0 FP01 to use Real User Monitoring

Setup Steps in SAP Cloud for Customer

Create Communication Arrangement

  1. Navigate to the 'Administrator' view in your SAP Cloud for Customer UI
  2. Select 'Communication Systems' under Integration
  3. Create a new communication system
    • Host Name: Enter the host of SAP Focused Run
    • System Access Type: Select 'Internet'
  4. Maintain System Instances
    • Choose '5 - Web Service' as the preferred application protocol
  5. Set the communication system to active via 'Actions' → 'Set to Active'
  6. Navigate back to the 'Administrator' view and select Integration → 'Communication Arrangements'
  7. Create a new Communication Arrangement
  8. Scenario: Select 'Query Webservice Message for Monitoring' (if this scenario does not exist, please check SAP Note 3035085).
  9. Define Business Data: Select the SAP Focused Run communication system
  10. Define Technical Data:
    • Communication Method: Direct Connection
    • Application Protocol: Web Service
    • Authentication Method: Basic Authentication
    • User ID: Click 'Edit Credentials' to maintain user and password
  11. Review and Confirm. 

Preparation for Performance Data Collection

To collect performance data for Real User Monitoring you have to schedule a report. The process is described on the following page:

Setup Steps in SAP Focused Run

Input Values for SAP Cloud for Customer

  • Tenant: Tenant name of your tenant
  • Root URL: Root URL for SAP Cloud for Customer ( e.g. https://myhost.crm.ondemand.com )
  • Description: (optional)

For SAP Cloud for Customer, you can collect monitoring data for Integration & Exception Monitoring, and Real User Monitoring.

As the data is collected from different APIs, you need to create two endpoints.

Endpoint for Integration & Cloud Monitoring

  • Global: 
    • API Type: Messages (the field is obsolete w/ SAP Focused Run 4.0 FP03)
    • API Root URL: The Root URL for your SAP Cloud for Customer tenant or keep the automatically provided value
    • Description: A meaningful description
    • Use Case: Choose Integration Monitoring and Exception Monitoring
  • Authentication:
    • Type: BASICAUTH
    • User: The user created for the communication arrangement
    • Password: Password of the user
  • Section 'Proxy':
    • If necessary add proxy information to connect to the cloud service

Endpoint for Real User Monitoring

  • Global:
    • API Type: Performance (the field is obsolete w/ SAP Focused Run 4.0 FP03)
    • API Root URL: The Root URL for your SAP Cloud for Customer tenant or keep the automatically provided value
    • Description: Enter the path of the report you created in the preparation e.g. /sap/c4c/odata/ana_businessanalytics_analytics.svc/RP<reportID>QueryResults
    • Use Case: Choose Real User Monitoring
  • Authentication
    • Type: BASICAUTH
    • User: The user created for the communication arrangement
    • Password: Password of the user
  • Section 'Proxy':
    • If necessary add proxy information to connect to the cloud service