SAP Sales & Services Cloud – Preparation for Real User Monitoring
The following steps are required to allow Real User Monitoring consuming performance and usage metrics from SAP Sales & Services Cloud (Cloud for Customers).
Logon to the SAP Sales Cloud
It is required that the collection user has the required time zone and date format settings.
Open the Settings of the collection user and ensure the following settings:
Date Format = DD.MM.YYYY
Time Zone = UTC
Under Business Analytics open Design Reports
Enter COD_RESP_TIME_ANA_Q0003 in search field
Select the entry and click on New -> Report as Copy.
Give it a name e.g. End to End Response Time (for SAP ALM). It is recommended to remember this name.
Click on next and go the step 2 Select key Figures
Keep all selected and add TTI
Click on next and go the step 3 Select characteristics
Important: Add at least the characteristics marked below:
Click on next and go the step 4 Characteristic Properties
Click on next and go the step 5 Define Variables
Select Date/time as Mandatory and selection type Interval
Click on Finish