SAP Sales & Service Cloud is SAP's on-demand cloud-based Customer Relationship Management, it consists of SAP Cloud for Sales and SAP Cloud for Services.
Note: Hybris Commerce platform and SAP Sales & Service Cloud are two distinct products. The support of Hybris Commerce platform is planned, but not yet available.
Perform the step described on the page below to connect SAP Sales & Services Cloud to SAP Focused Run:
Available Monitoring Categories
For SAP Sales & Service Cloud the following monitoring category ist available:
Available Filter Options
SAP C4C Message
For SAP Sales & Service Cloud, you can collect all messages or you can restrict the messages using the following parameters. How the parameters are filled, depends on the message direction:
For inbound SAP Sales & Service Cloud Messages
For outbound SAP Sales & Service Cloud Messages
For SAP Sales & Service Cloud the following metrics are collected:
SAP C4C Message
SAP Sales & Service Cloud usually integrates with SAP ERP, SAP CRM or SAP S/4HANA as the on-premise system. There are two integration options for SAP Sales & Service Cloud and on-premise systems; SAP Process Integration and SAP Integration Suite (Cloud Integration).
The different scenarios contain the following exceptions and point-to-point connections:
|Scenario Component||Monitored Content||Monitoring Category|
|1||Systems: ABAP on-premise system||IDocs||IDoc|
|2||Systems: ABAP on-premise system||Web Service errors and performance||Web Service Messages (ABAP), Web Service (Performance)|
|3||Systems: SAP PI on-premise system||PI Messages and channels|
ABAP: PI Messages
Java: PI Communication Channels, PI Messages
|4||Cloud Services: SAP Integration Suite (Cloud Integration)||Integration flows (IFlow) in SAP Integration Suite (Cloud Integration)||SAP Integration Suite|
|5||Cloud Services: SAP Sales & Service Cloud||Messages in SAP Sales & Service Cloud||SAP C4C Message|
To find out which IDocs, WebServices and integration flows are relevant for your SAP Sales & Service Cloud scenario please refer to: