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Technical Assistance
Request product support from SAP
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Non-Technical Assistance
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Technical Assistance
Request product support from SAP
Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
SAP Sales & Service Cloud is SAP's on-demand cloud-based Customer Relationship Management, it consists of SAP Cloud for Sales and SAP Cloud for Services.
Note: Hybris Commerce platform and SAP Sales & Service Cloud are two distinct products. The support of Hybris Commerce platform is planned, but not yet available.
Perform the step described on the page below to connect SAP Sales & Services Cloud to SAP Focused Run:
Available Monitoring Categories
For SAP Sales & Service Cloud the following monitoring category ist available:
Available Filter Options
SAP C4C Message
For SAP Sales & Service Cloud, you can collect all messages or you can restrict the messages using the following parameters. How the parameters are filled, depends on the message direction:
For inbound SAP Sales & Service Cloud Messages
For outbound SAP Sales & Service Cloud Messages
Available Metrics
For SAP Sales & Service Cloud the following metrics are collected:
SAP C4C Message
SAP Sales & Service Cloud usually integrates with SAP ERP, SAP CRM or SAP S/4HANA as the on-premise system. There are two integration options for SAP Sales & Service Cloud and on-premise systems; SAP Process Integration and SAP Integration Suite (Cloud Integration).
The different scenarios contain the following exceptions and point-to-point connections:
Scenario Component | Monitored Content | Monitoring Category | |
---|---|---|---|
1 | Systems: ABAP on-premise system | IDocs | IDoc |
2 | Systems: ABAP on-premise system | Web Service errors and performance | Web Service Messages (ABAP), Web Service (Performance) |
3 | Systems: SAP PI on-premise system | PI Messages and channels | ABAP: PI Messages Java: PI Communication Channels, PI Messages |
4 | Cloud Services: SAP Integration Suite (Cloud Integration) | Integration flows (IFlow) in SAP Integration Suite (Cloud Integration) | SAP Integration Suite |
5 | Cloud Services: SAP Sales & Service Cloud | Messages in SAP Sales & Service Cloud | SAP C4C Message |
To find out which IDocs, WebServices and integration flows are relevant for your SAP Sales & Service Cloud scenario please refer to: