SAP EarlyWatch Alert is an automatic service analyzing the essential administrative areas of an SAP system. Alerts indicate critical situations and give solutions to improve performance and stability.
SAP EarlyWatch Alert is most effective when activated for all SAP components in your solution. It is covered by your maintenance agreement with SAP with no extra charge, and it is a technical prerequisite to perform other remote delivery services, like SAP EarlyWatch Check or SAP GoingLive Check. It gives an overview on performance/availability KPIs and alerts on a weekly basis.
Keeping total cost of ownership low and the performance of your SAP solution high is a tremendous value to your business – a value delivered by the SAP EarlyWatch Alert. Knowing the status of each SAP component in your solution allows you to:
SAP EarlyWatch Alert aims to ensure smooth operation of individual SAP components by acting proactively, before severe technical problems occur. This analytics tool is based on experience with thousands of installations giving you a tool to save time, reduce costs and keep your SAP solution running smoothly.
SAP EarlyWatch Alert is included in your maintenance agreement with SAP. Among the SAP systems for which the EarlyWatch Alert is available are all systems running on an NetWeaver ABAP or NetWeaver Java platform and certain BusinessObjects systems. For a complete overview of supported products see SAP Note 1257308 (FAQ: Using EarlyWatch Alert).
The following documentation link reflects on the prerequisites and preparation in the section "Preparing SAP Focused Run Applications":
It describes prerequisites and preparation steps for the following SAP EarlyWatch Alert scenarios:
The SAP EarlyWatch Alert Service is processed in SAP Focused Run, but it does not show any results of SAP EarlyWatch Alert Service. A Service result is published either in the One Support Launchpad as EWA Report or can be consumed online in SAP EarlyWatch Alert Workspace.
The SAP One Support Launchpad provide the Service Messages app/tile for customers to access and consume reports from SAP-delivered services. Details how to configure and use the app can be found in SAP KBA 2319793 (How to check service messages in SAP ONE Support Launchpad).
With SAP Focused Run 2.0 FP01 a new status overview reflects the processing status of SAP EarlyWatch Alert Service in SAP Focused Run. In Advanced System Management three new tiles are shown:
The SAP EarlyWatch Alert Status application provides two capabilities:
With SAP Focused Run 2.0 FP03 the entire list of systems can be exported to directly Microsoft Excel (xlsx-Format) using the download feature. The list can be filtered using the new filter option shown below:
The list of systems in the application is pre-selected via the Scope Selection. By default, the SAP EarlyWatch Alert service processing is enabled for production systems to collect the corresponding data on weekly basis. With a switch to activate the service for a system the data processing can be turned on for systems were the service is currently inactive. This switch is meant to be used to activate the service for non-productive systems. The following scenarios are supported:
With the switch to deactivate the SAP EarlyWatch Alert service for a system the data processing can be stopped for systems were the service is currently active. To quickly select active/inactive systems use the toggle switches above the system list:
The SAP Early Watch Alert Status shows the data processing status for the current week and one week before. For all relevant activity its processing state (three status changes per week) is shown in the new UI. Starting with SAP Focused Run 2.0 FP03 the processing status is equally shown for ABAP and Non-ABAP systems.
All three status indicators per week need to become green throughout a week for a successful processing. The overall rating is displayed in the correspondent row. Only with a green rating a user can expect that the EWA report is available for consumption in the cloud-based applications.
The communication between the managed system, SAP Focused Run, and SAP backend takes place in three steps:
To quickly distinguish a one-time from a permanent problem the transfer status is displayed for the last two weeks. If the current week show a red status the user can compare with the week before to see if an issue persists. With a click on the indicator icon a user can to see a little hint about the root cause (in case of red indicator) or when a step took place (in case of a green indicator). In case of issues during the processing please follow the steps outlined in this troubleshooting guide to resolve issues.
The link to the troubleshooting guide is now included in the dialog (see picture above) and you can follow the Guided Answer to find a solution proposal in case of issues:
The overall status of the EWA processing per system is also reflected in “Self-Monitoring Dashboard” in column “EWA Status”
For a convenient access to the SAP EarlyWatch Alert information, use the SAP EarlyWatch Alert Workspace. This cloud service is available as a tile in the SAP ONE Support Launchpad. It is the central landing page which gives a comprehensive overview on your system landscape regarding stability, configuration, hardware utilization and performance. Drill-downs into KPI time series for a long-time range are provided, e.g. database growth, SAP HANA CPU and memory utilization and response times. A global search over all service alerts and recommendations offers a more efficient way to get a task list to improve the landscapes' health.
To use the workspace, you need an S-user with the Launchpad authorization Service Reports & Feedback on customer number level. The authorizations for the ONE Support Launchpad are provided by the Super Administrator on the customer side (see SAP KBA 1996168 and About the user, authorization and administrator concept). For Value Added Resellers, see also SAP KBA 2627899.
The SAP EarlyWatch Alert Workspace consists of several cards offering, among others, the following views:
All these functions are connected to each other, so you can easily switch between the different views e.g. during a drill-down. To keep the context during these switches, a global filter for customer, system and database type is available for all cross-system views. If you are responsible for one or several customer numbers and all the systems of these customer numbers, then it is best to use the customer number filter. If you are responsible only for specific systems from one or many customer numbers, use the filter dialog for System ID.
SAP has introduced several options to stay on top of the EarlyWatch Alerts (EWA) and distribute EWA reports and EWA alerts to interested parties via mail, for further information check the following page for SAP EarlyWatch Alert - Notification and Email Distribution.