Intelligent Event Processing

Intelligent Event Processing in SAP Cloud ALM processes events from different sources in a unified and efficient way. It is the central intelligence for efficient event routing between internal and external producers and consumers. It provides the following features and benefits:

Unified event processing based on rules for automatically as well as manually triggered events
Enables centralized event handling via event log viewer as well as decentral alert handling via embedded alert inbox
Foundation for intelligent correlation of events e.g., correlation of manually generated notifications with automatically generated alerts

The different SAP Cloud ALM applications trigger event situations or stateless events in Intelligent Event Processing. Intelligent Event Processing triggers then different event actions.

Event Situations

Event situations are opened, optionally updated and closed after a certain amount of time. Examples for event situations are the following:

Health Monitoring monitors the availability of a HANA Cloud Database.
As soon as it detects that the database is unavailable it triggers a new event situation for the event "Database Accessibility" in Intelligent Event Processing.
Intelligent Event Processing triggers the event actions per corresponding event processing rules.
Health Monitoring checks the database status frequently and provides updates for the event situation.
As soon as it detects that the database is available again it closes the event situation in Intelligent Event Processing.
Integration Monitoring detects 10 new erroneous AIF messages and triggers a new event situation for the event "Erroneous AIF Messages Detected(Grouped)".
Per event processing rules, Intelligent event processing opens a corresponding alert. After some time, Integration Monitoring detects two additional AIF messages in error status and updates the event situation.
An user confirms the alert. This closes implicitly the event situation. But the user forgot to fix the 12 erroneous AIF messages.
After some time Integration Monitoring detects the 12 AIF messages in error state again and triggers a new event situation for the event "Erroneous AIF Messages Detected(Grouped)".

Stateless Events

A special case are event situations, which are opened and closed at the same time, as due to the nature of the event future updates and automatic closure is not possible. They are used to alert for example the occurrence of a specific message in application logs.

Event Actions

IEP can trigger the following event actions:

Create Alert - creates an alert in the alert inbox of the respective monitoring application
Send E mail - sends an E-mail notification to defined recipients
Create Ticket - Creates or updates a ticket in an external ITSM system
Start operation flow trigger an operation flow in an external automation engine (SAP Automation Pilot, SAP intelligent RPA or SAP Automation Pilot).
Send Chat Message - Send a chat message to an external chat system

The following event actions are supported per use case:

Event Action	Business Process Monitoring	Integration & Exception Monitoring	Synthetic User Monitoring	Job & Automation Monitoring	Health Monitoring	Real User Monitoring	Business Service Management
Create Alert	Yes	Yes	Yes	Yes	Yes	Yes	No
Send Email	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Create Ticket	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Start Operation Flow	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Send Chat Message	Yes	Yes	Yes	Yes	Yes	Yes	Yes

Configuration and Security Analysis do not trigger events at the moment.

Event Processing Rules

The assignment of event actions to events in Intelligent Event Processing happens internally via Event Processing Rules. In most cases those rules are automatically created and managed by defining the event settings with the assigned Event Actions directly in the respective application. The manual maintenance of Event Processing Rules in Intelligent Event Processing is only needed in some limited scenarios.

Intelligent Event Processing app

The Intelligent Event Processing app consists out of the Overview and the Event Processing Rules Page.

Overview Page

The Overview page allows to answer the following questions:

How many events were triggered for cloud service XYZ?
How many events are ongoing?
How often were for example mail actions triggered?
Does the triggering of operation flows, incidents, sending e mails work?

It provides you an overview over the event situations, stateless events and actions triggered by different SAP Cloud ALM Applications based on the selected managed components and time frame. It lists all event situations and stateless events that correspond to the selection criteria applied above.

You can restrict the display by time frame, managed component, use case, event name or filter on events where the actions failed.

You can select one event situation/ stateless event to view the action log. If the event actions failed you will find here error messages explaining the root cause of the failure.

Event Processing Rules Page

The event processing rules page lists all defined event processing rules.

You can select one rule to see to which managed object and event it applies and which actions it triggers.

Event processing rules are created from the configuration in the monitoring applications. These rules are displayed in read-only mode in IEP. They can only be changed by changing the configuration of the monitoring applications.

You can also create event processing rules manually in Intelligent Event Processing app. However, this should be done only in exceptional cases.