Central Order

Available Monitoring Content

The following monitoring content is for the Central Order service for SAP Customer Experience solutions.

Central Order MessagesMessagesMonitors messages for incoming orders and order dispatches in Central Order

Setup Steps in Central Order

Enable Monitoring Data PUSH to SAP Cloud ALM

Perform the following steps to enable Central Order to send monitoring data to SAP Cloud ALM.


  • You need access to SAP BTC cockpit for the Central Order sub-account
  • You need to obtain the service key for your Central Order instance
  • You need to obtain the SAP Cloud ALM Service Key to connect to the SAP Cloud ALM system
    • Endpoint: The host part of the parameter "Api", e.g. eu10.alm.cloud.sap
    • OAuth URL: Service Key parameter "url" + /oauth/token, e.g. calm-tenant.authentication.eu10.hana.ondemand.com/oauth/token
    • Client ID: Service key parameter "clientid"
    • Client secret: Service key parameter "clientsecret"

PUSH Monitoring Registration

Please follow the documentation provided here to perform the PUSH monitoring registration.

After performing the registration the Central Order cloud service will appear in the landscape management of SAP Cloud ALM with the ID CO_<environment>_<tenant ID>.

The registration will activate the PUSH data collection and automatically send monitoring data to SAP Cloud ALM.

PUSH Monitoring Deregistration

To stop the monitoring data collection, please call the POST request with the following data with your preferred API client for REST queries:

HTTP methodPOST 
HostnameEnter the URL from the Central Order service key.You can find the URL in your service key under endpoints → integration-monitoring-api
HeaderBearer {access_token_from_JWT}Include the JWT you have just created as Authorization header. Make sure to put a space between "Bearer" and the access token.
Body-The body remains empty.

Setup Steps in SAP Cloud ALM

Activate Monitoring (Standard)

For managed services using PUSH data collection the standard monitoring content is automatically activated during the setup of the PUSH monitoring in the managed service. No further setup steps are necessary. You can check the successful activation in the Integration & Exception Monitoring application.

  1. Open the Integration & Exception Monitoring application from the launchpad
  2. Open the scope selection via the target icon in the upper right corner
  3. Select your cloud service in the scope
  4. Click the rack-wheel icon in the upper right corner to access the configuration
  5. Expand the Configuration panel
  6. The activation status for your Central Order service should already be set to ON

Adjust Monitoring and Alerting (Expert)

You can change which parts of the standard content are activated for each cloud service, activate and deactivate alerts or create own alerts with specific filters. 

  1. In the configuration panel, click on the name of the cloud service
  2. The "Configuration of Services" screen opens
  3. In the "Configuration for Services" screen, click the > button at the end of the line for the cloud service you want to change

Adjust Monitoring Categories

  1. Use the toggle button in the column Active to turn a monitoring category ON or OFF

Adjust Alerting

  1. Use the toggle button in the column Active to turn a standard alert ON or OFF
  2. Press the > button at the end of the line to access the detail setup for an existing alert or use the + button to create a new alert
  3. Adjust the display name if desired
  4. Expand the Filter Configuration tray
  5. Enter a filter name
  6. Select the filter category
  7. Maintain the available filter fields (see details below)

Available Alerts for Central Order

  • Erroneous SAP Central Order Message Detected(Single): Creates an alert for each failed message in the category SAP Central Order Messages
  • Erroneous SAP Central Order Messages Detected(Grouped): Creates an alert if one or more failed messages in the category SAP Central Order Messages were detected since the last data collection

Available Filter Fields for Central Order

The following filter fields are available for Central Order messages.

SAP Central Order Messages

  • Component: Component name, e.g. Order (See Application Data)
  • Direction: INBOUND or OUTBOUND
  • Status: Message status (See Header Data)
  • Status Group: Successful, Warning, Error, In Process, Canceled, Others (See Header Data)
  • Status Text: Message status text (See Header Data)
  • Message Older Than N Minutes: Only consider messages older than X minutes