Troubleshooting

This page gives you some hints when you get an error or run into a problem for communication scenario SAP_COM_0523 or SAP_COM_0527.

The troubleshooting on the page can be used for the products:

  • SAP S/4HANA Cloud
  • SAP Marketing Cloud
  • SAP Integrated Business Planning for Supply Chain

Problems

When saving the communication arrangement a synchronous call to the ALM platform is executed. If no LMS ID is retrieved the registration was not successful. There might be several reasons:

  1. Cannot create HTTP Client: Error when setting oauth token
    The field Token Endpoint in the communication system is not correct. It must be the SAP Cloud ALM service key parameter "url" + /oauth/token