-
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Before you can set up Business Service Management in SAP Cloud ALM for operations, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance. This is done by setting up the Landscape Management Service. Please follow the Setting Up Landscape Management guide in SAP Help on how to perform the setup.
The setup consists out of the following steps
Perform the following steps to create business services in Business Service Management:
The following event actions are supported by Business Service Management:
To send e mail notifications:
Add relevant recipients to Notification Management in SAP Cloud ALM.
To create tickets:
To send chat messages:
as described in SAP Cloud ALM Integration with External Chat Systems.
For the integration with MS Teams use the mapping described here.
To trigger operation flows:
Configure the Integration with SAP Build Process Automation or SAP Automation Pilot and register operation flows with use case "Business Service Management".
Perform the following steps to remove no longer required business services in Business Service Management:
The business service will be deleted and can no longer be used in Business Service Management.
The comprised services or systems remain in Landscape Management and eventual monitoring configuration is not impacted.
In case you encounter problems using Business Service Management in SAP Cloud ALM, please create a case using one of the following components:
Please select your SAP Cloud ALM tenant when creating the case.