Synthetic User Monitoring (SUM) is an application of the Focused Run – Advanced User Monitoring (AUM) use case.
Synthetic User Monitoring enables you to monitor the performance and availability of a production system from a client-side perspective.
The monitoring is based on Scenarios (also referred to as scripts) that are executed on different Locations (also called robots). The system measures the performance by measuring the scenario execution time (response time) with configurable thresholds.
This release provides the following enhancements:
To configure Synthetic User Monitoring, carry out the following mandatory and optional steps:
You configure the SUM infrastructure by performing the tasks described in the Focused Run Master Guide.
Important tasks here are:
The other configuration options – the Housekeeping and Alerting engines – are automatically configured the first time you open the Synthetic User Monitoring – Configuration app.
These Customer Networks must have the status "AUM enabled" beforehand in Global Settings & Network Configuration.
SUM Locations (robots) are Simple Diagnostic Agents (SDA) that are specially configured to execute SUM scenarios.
Any SDA connected to Focused Run can be used as a SUM robot.
However, it is preferable to have them located close to the end users for the application to monitor.
You can import scenarios from the User Monitoring Script Editor (which is the preferred solution – see SAP Note 2647836 to retrieve it) or directly via Synthetic User Monitoring Configuration(in the Scripts section).
You can also import existing SAP Solution Manager User Experience Monitoring (UXMon) Scripts.
In this case, they are automatically converted to the new SUM format.
If you import a Scenario via SUM – Configuration and the scenario requires secure parameters, these parameters must be valuated in the Scripts > Parameters section.
Other elements you can adapt include:
When the Scenario is deployed, the robot automatically schedules its execution as per the Scenario configuration.
Metrics start being collected, and you can visualize them on the SUM Monitoring UI.
Note that the deployment is asynchronous. It could take several minutes to become effective. SUM – Configuration indicates the deployment status in the Script Status field.
By defining alerts, you can, for instance, configure automatic notifications whenever SUM detects an availability or performance problem.