Maintenance
The Maintenance(opens in new tab) section offers an overview about the product maintenance status for your on-premise and private cloud products.
Procedure
From the sidebar, select Reporting → Maintenance tab.
You can access this section from the Entry Page (Summary) using the relevant Summary card or by clicking on the tab Maintenance in the tab menu. The new Maintenance reporting section provides you with a wide range of analytical capabilities to find exactly the maintenance information you are looking for.
In the default view of the Maintenance section, you see three graphs for the visualization for the content and two interactive tables at the bottom to display the details. Filtering by segments in one graph will also filter on the other two graphs and the table.
Charts and Tables
By default, three graphs and two interactive tables are shown that display maintenance details. If you click on a segment in one graph, this will filter the data in the other graphs and in the tables accordingly. Click the segment again to deactivate the filter.
- Graph Maintenance Overview – provides a quick overview on your overall maintenance situation.
The pie chart shows the upcoming expiration of mainstream maintenance across all product versions in use. The default selection is for productive systems, but you can also include non-productive systems by using the filter in the section header. The chart colors indicate product versions that:- Red – are already out of mainstream maintenance.
- Light red – will be out of mainstream maintenance in the next 12 months.
- Orange – will still be in mainstream maintenance from the next 12 months to 24 months.
- Yellow – will be in mainstream maintenance from the next 24 months to next 36 months.
- Green – will be in mainstream maintenance beyond the next 36 months.
- Grey – no mainstream maintenance data is available for.
- Red – are already out of mainstream maintenance.
- By Product Version Type and By Sub-Solution Area –
In addition to the Maintenance Overview pie chart, you can categorize the same data by product version type or sub-solution area respectively, and analyze the maintenance status and expiry from a different point of view.
- By Systems – all systems and their software products are listed. By default, the list is filtered by production systems. This can be changed using the filter feature in the section header. All systems have a rating for their maintenance status based on the maintenance status of the leading product that is installed on the system.
Selecting a system by clicking a check box in the By Systems table, the Maintenance Detail table is filtered and displays all product versions installed on the selected system. In addition, the graphs are adjusted accordingly and only contain the information for the selected system. The rating of the system in the table depends on its leading product’s maintenance rating. This also works the other way round.
For some product versions, mentioned in the Innovation Commitment until 2040, mainstream maintenance can be extended. This is taken into account in the calculation. - Maintenance Detail – You can easily identify systems that are affected by expired or soon-to-expire maintenance of one of its product versions in the Maintenance Detail table by clicking a product version checkbox. In the By Systems table, you then see all systems this product version is installed on.
Sort the Maintenance Detail table by the No. of Systems column to see which product version is relevant for the most systems.