Knowledge Base & Incidents
Facing an issue with your product?
First try the SAP Solution Search which spans multiple repositories, including SAP Notes, SAP knowledge base articles, SAP Community Network discussions and blogs, and more.
You may also use the SAP Note & KBA Search to search by additional criteria such as application component, system, release dates, software component, version, and priority. Here you are able to save search queries and have the results display directly on the tile.
If you are unable to find a solution, you can report an incident for errors related to your products or SAP support applications. If you have a "How to" question, visit the SAP Community Network or SAP SuccessFactors Community where you can post questions to knowledgeable users and share ideas, opinions and information about SAP products and services.
FAQ's & Known Issues
Email notifications: Email notifications are mandatory.
Ramp-up Incidents: Incidents cannot be marked as a ramp-up incident.
On-premise customers: During the transition phase from old incident form ("Incident Wizard") to the new one, old incidents can already be found in the new incident inbox. However, they will be opened using the old application they were created with.
Legay Inbox: Incidents reported using the new form will not show up in the old inbox, which will soon be retired.
Incidents closed prior to January 1st, 2014: These incidents can only be accessed using the old incident search capabilities.
Text (SMS) Notifications: Notifications via text (SMS) are not currently supported.
Printing Incidents: Printing the Communication section is not supported yet.
Search, SAP Notes & KBAs
Table Display: Some tables are not displayed correctly. Our developers are working with the highest priority on fixing this issue.
Facets: More options to filter search result lists (e.g. by product) are currently being identified.
Completeness of search repositories: At a later stage, the search tool will retrieve results e.g. in product documentation files.
"All-page": One page will display all relevant results, regardless of their repository, at a glance for easy consumption.
Integration of more object types: In the future, the search will find even more customer-specific results.
Best Bets: For common queries, a hand-created list of most likely resources will be listed above the result list in the future.
Please click here to access your Service Messages or Service Reports.
- 80% of SAP Notes contain coding corrections
- Solve complex technical issues
- Most SAP Notes contain the description of the issue from a business perspective as well as the technical solution
- Implementation tool for the coding corrections is available to help customer to implement SAP Notes
- Translated into English, German and Japanese
SAP Knowledge Base Articles
- No coding corrections
- Incident-specific documents
- Instant publishing
- Enriched content (embedded screenshots)
- Rating features to provide feedback on the quality of a KBA
In order for SAP Support to help you most efficently please provide remote access to your systems.
You will need to:
- Provide the necessary login data for the support engineer assigned to your incident.
- Open a connection between your system and SAP. You can also close the connection there.