Get started with SAP

Find all the key resources to get started with SAP, from S-User setup to accessing your WalkMe system. Please note that there are many links on this page that require an active WalkMe user account to access. Start with “WalkMe Access and Provisioning” to embark on your WalkMe journey today! 
 
Additionally, many Help Center articles reference the Digital Adoption Institute (DAI) and the WalkMe World Community. These resources are currently unavailable to SAP customers due to technical limitations, but we are actively working toward a resolution. In the meantime, everything you need to know about WalkMe can be found in SAP Learning and our Help Center. Thank you for your understanding.

Recommended to: IT Contact, Business Process Owners, other relevant implementation roles.

When: shortly after contract start date.

Key outcomes

  • Access your system
  • Bookmark helpful resources

WalkMe access and provisioning

Learn how to activate your WalkMe admin account, provision SAP systems in SAP for Me (WalkMe Digital Adoption Platform customers only), and provision non-SAP systems in the WalkMe Admin Center.

Explore SAP Services

Working with our services team helps you lay a solid foundation, accelerate time to value, and maximize the impact of your WalkMe implementation. Read more about how each of our offerings helps drive your success.

Select your partner

Choosing the right implementation partner is key to your business and project success. Find here the best SAP Partners to meet your unique needs.

Install the WalkMe Editor

The WalkMe Editor is used for building, managing, and publishing your WalkMe content.

Start your learning journey

SAP Learning is your hub for self-paced WalkMe training. Gain a foundational knowledge of digital adoption and the WalkMe platform so you can build solutions that effectively address your business challenges.

Get support

Facing a challenge with your SAP product? Visit the SAP Support Portal and search for SAP Notes, SAP Knowledge Base Articles, get support by submitting a case, chat with an expert and more in SAP for Me.

Plan your implementation

Explore essential resources on putting together your project team, getting business value alignment, and more to plan your implementation!

Recommended to: Technical Team, Senior Leadership, Business Process Owners, other relevant implementation roles.

When: during project planning phase.

Key outcomes

  • Build the team and define the project timeline
  • Align on project goals
  • Finalize your WalkMe account configuration

Project Readiness guide

Assemble your project team and learn about our proven value framework for a successful WalkMe solution. Your WalkMe login grants you access to this article.

Understand DAP roles and responsibilities

A DAP professional is someone who uses a Digital Adoption Platform (DAP) to drive digital transformation goals for their organization. Get to know the seven disciplines that work together to run a successful and impactful DAP program. Your WalkMe login grants you access to this article.

Follow our framework for Business Value Alignment

Use our Strategy & Value Framework to develop the business case, execution plan, and KPIs for your WalkMe implementation. Your WalkMe login grants you access to this article.

Get enabled

Discover here the top enablement resources to enhance your skills and understand the key capabilities of your solution.

Recommended to: Senior Leadership, Business Process Owners, other relevant implementation roles.

When: during project implementation phase.

Key outcomes

  • Understand the key capabilities of your solution
  • Build your WalkMe content
  • Conduct user testing

Solution design and creation guide

Find key learning resources for every member of your project team. Then, learn how to design WalkMe content to help your users with their workflows. Finally, build and test your Smart Walk-Thrus, SmartTips, ShoutOuts, and more. Your WalkMe login grants you access to this article.

Take the WalkMe fundamentals course

Start your digital adoption learning journey with this online course. Complete WalkMe Fundamentals to gain an understanding of WalkMe and digital adoption basics.

Learn to build in WalkMe

This online curriculum covers everything you need to know about building content in WalkMe. Learn key tactics and best practices for creating impactful content and become a certified WalkMe builder.

Test your WalkMe content

Use this quality assurance guide and template to ensure your content is consistent, on-brand, and effective. Your WalkMe login grants you access to this course.

Browse the WalkMe help center

The WalkMe Help Center is a comprehensive library of user guides to help you navigate WalkMe's features, troubleshoot common issues and discover best practices. Your WalkMe login grants you access to the Help Center. 

Prepare to go live

Evaluate your readiness for Go-Live to ensure a smooth launch, and familiarize yourself with post Go-Live maintenance activities.

Recommended to: Senior Leadership, Business Process Owners, other relevant implementation roles.

When: 6 weeks before go-live.

Key outcomes

  • Prepare for go-live
  • Evaluate your solution's success
  • Expand your digital adoption program
  • Become future-ready

Go-Live and beyond guide

Learn how to successfully launch, measure, iterate, and scale your digital adoption program. Your WalkMe login grants you access to this article.

Learn about content maintenance

This collection of articles in our Help Center covers best practices for testing and maintaining your WalkMe content. Your WalkMe login grants you access to the Help Center.

Learn program best practices with the DAP Blueprint

This collection of articles in our Help Center includes practical guides for operationalizing and scaling your DAP program. Your WalkMe login grants you access to the Help Center. 

Take the DAP operational assessment

Use this interactive assessment to get a tailored action plan for enhancing your digital adoption strategy. Your WalkMe login grants you access to the Help Center.