SAP Sales Cloud and SAP Service Cloud

How you can contact us:

Technical Assistance

Request product support from SAP
Non-Technical Assistance

Request non-product support or provide feedback on SAP Support Portal site

SAP Sales Cloud and SAP Service Cloud
Onboarding Resource Center

We invite you to join a live 45-minute onboarding presentation followed by 15 minutes of Q&A or watch one of the replays.

Webinar Registration

Webinar Replays

Welcome

Keys to Success

Join an onboarding webinar
Review SAP for Me
Review SAP Sales Cloud solution guide
Review SAP Service Cloud solution guide
Review the get onboarded SAP Learning Journey
Watch getting started videos

Provisioning Process

This page explains the process for tenant configuration and email channel activation.

Creating an SAP Support User

Learn to name an account, activate an account owner, and create or manage users.

Access Control Management

The video demonstrates how to create an S-user in the SAP ONE Support Launchpad.

Project Readiness

Keys to Success

Understand project management framework
Build the project team
Define success metrics
Review best practices for change management
Consider a continuous quality check (CQC) in your project plan

SAP Sales Cloud

Project delivery framework
Recommended roles for implementations
Organizational structure
Leverage the value of KPIs

SAP Service Cloud

Guidance and Enablement

Keys to Success

Check out enablement portals
Explore SAP Enterprise Support value maps

Resources for Implementation Best Practices

Performance

Team Enablement Resources

Enable your team to succeed in the project implementation and become fully competent in adopting the solution. Check out the guided materials and create your own enablement plan based on your needs. For more in-depth guidance, please refer to our get onboarded value maps.

Quarterly Engagement Program

SAP Enterprise Support Academy

Product Support Accreditation

SAP CX Webcasts

CXWorks

Video Playlist

SAP Training

Community Q&A

SAP Sales Cloud

SAP Service Cloud

Project Progress

Keys to Success

Review available CQC resources
Request CQC for Deployment Readiness 3-5 weeks prior to go live
Evaluate and implement recommended changes
Manage notifications from the Cloud Availability Center

You can receive a CQC as part of your SAP Enterprise Support contract. These remote services allow us to analyze your system and situation based on real-live data from your system. After each service, you receive a service report with an executive summary, findings, and a detailed action plan to mitigate risks or improve your situation.

CQC for Deployment Readiness

CQC for Going Live Support

CQC for Interface Management

How do I request a CQC service?

Create an incident with component S V -ES-SAC (SAP Note 1296527)
Contact the SAP Enterprise Support advisory team via our Customer Interaction Center

Go-Live Preparation

Keys to Success

Complete admin handover
Ensure end-user enablement
Prepare for maintaining the solution
Join and contribute to Customer Influence

Solution Maintenance Resources

Now that SAP Sales Cloud and SAP Service Cloud are live, it's time to transition to ongoing governance and adoption. Engage with subject matter experts on new feature enhancements and explore SAP Sales Cloud and SAP Service Cloud development roadmap.