Contact Us
How you can contact us:

SAP Emarsys Customer Engagement Onboarding Resource Center

We invite you to join a live 45-minute onboarding presentation followed by 15 minutes of Q&A or watch one of the replays.


Keys to Success

This page explains the process for tenant configuration and e-mail channel activation.

Learn to name an account, activate an account owner, and create or manage users.

The video demonstrates how to create an S-user in the SAP ONE Support Launchpad.

Project Readiness

Keys to Success


Project Delivery Framework

Recommended Staffing

Business Goals & KPIs

Guidance and Enablement

Keys to Success


Enable your team to succeed in the project implementation and become fully competent in adopting the solution. Check out the guided materials and create your own enablement plan based on your needs. For more in-depth guidance, please refer to our get onboarded value maps.

Quarterly Engagement Program


Learning Journey

SAP CX Webcasts

Product Support Accreditation

Video Playlist


Community Q&A

Project Progress

Keys to Success

  • Review risk mitigation best practices
  • Understand escalation processes
  • Know how to reach SAP Support

SAP Emarsys Trust and Maintenance Schedule

SAP Trust Center

Reach Emarsys Support
Incident Escalation

Go-Live Preparation

Keys to Success

  • Complete admin handover
  • Ensure end-user enablement
  • Prepare for maintaining the solution
  • Join and contribute to Customer Influence

Solution Maintenance Resources
Now that SAP Emarsys is live, it's time to transition to ongoing governance and adoption. Engage with subject matter experts on new feature enhancements and explore SAP Emarsys product development roadmap.