SAP Emarsys Customer Engagement

How you can contact us:

Technical Assistance

Request product support from SAP
Non-Technical Assistance

Request non-product support or provide feedback on SAP Support Portal site

SAP Emarsys Customer Engagement Onboarding Resource Center

We invite you to join a live 45-minute onboarding presentation followed by 15 minutes of Q&A or watch one of the replays.

Webinar Registration

Webinar Replays

Welcome

Keys to Success

Join an onboarding webinar
Review SAP for Me
Subscribe to the newsletter
Manage the Cloud Availability Center
Watch getting started videos

New Account Setup

This page explains the process for tenant configuration and e-mail channel activation.

Account and User Administration

Learn to name an account, activate an account owner, and create or manage users.

Creating an SAP Support User

The video demonstrates how to create an S-user in the SAP ONE Support Launchpad.

Project Readiness

Keys to Success

Prepare for the project initiation call
Build the project team
Define success metrics
Review best practices for change management

Project Delivery Framework

Recommended Staffing

Business Goals & KPIs

Guidance and Enablement

Keys to Success

Review implementation-related instructions
Learn to integrate SAP Emarsys with other CX solutions
Check out enablement portals
Explore SAP Enterprise Support value maps

Enable your team to succeed in the project implementation and become fully competent in adopting the solution. Check out the guided materials and create your own enablement plan based on your needs. For more in-depth guidance, please refer to our get onboarded value maps.

Quarterly Engagement Program

MicroLearnings

Learning Journey

SAP CX Webcasts

Product Support Accreditation

Video Playlist

Training

Community Q&A

Emarsys Training

Project Progress

Keys to Success

Review risk mitigation best practices
Understand escalation processes
Know how to reach SAP Support

SAP Emarsys Trust and Maintenance Schedule

SAP Trust Center

Reach Emarsys Support

Contact the support team on SAP ONE Support Launchpad
Use the component CEC-EMA

Incident Escalation

Review the guidelines to ensure fast resolution
Expedite a solution at the Customer Interaction Center

Go-Live Preparation

Keys to Success

Complete admin handover
Ensure end-user enablement
Prepare for maintaining the solution
Join and contribute to Customer Influence

Solution Maintenance Resources

Now that SAP Emarsys is live, it's time to transition to ongoing governance and adoption. Engage with subject matter experts on new feature enhancements and explore SAP Emarsys product development roadmap.