SAP Enterprise Support Advisory Council
SAP Enterprise Support Advisory Council
Your innovation channel to exclusively access the latest support deliverables, and to influence SAP's support offerings in a meaningful way.
The program is focused on the development and improvement of SAP Enterprise Support. By joining, you get access to an exclusive circle enabling you to become an early adopter of the latest support innovations and to profit from a bigger investment from SAP's side (such as hands-on expert advice).
Current Co-Innovation Focus Topics
A key objective is to receive valuable customer feedback to help us align our support offerings 100% with the needs of our customers, before we make new services generally available through the SAP Enterprise Support Value Maps.
Learn more about the SAP Enterprise Support Advisory Council by checking out this overview presentation.
Are you interested in joining the program? Please contact us today and let us know in which focus topic(s) from below you want to participate.
SAP Cloud Solutions
Drive innovation adoption. Leverage the full potential of your SAP cloud solutions. Receive guidance to realize business benefits. Identify gaps and work with SAP on a proof of concept.
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SAP S/4HANA Cloud
Use discovery services to learn about the benefits of switching to SAP S/4HANA Cloud. Get advice for every phase of your journey to SAP S/4HANA Cloud; discovery, design, realization, and go-live.
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SAP S/4HANA On Premise
Use discovery services to learn about the benefits of switching to SAP S/4HANA On Premise. Get advice for every phase of your journey to SAP S/4HANA On Premise; discovery, design, realization, and go-live.
Learn more:
SAP Cloud Solutions
Drive innovation adoption. Leverage the full potential of your SAP cloud solutions. Receive guidance to realize business benefits. Identify gaps and work with SAP on a proof of concept.
Learn More:
SAP S/4HANA
Use discovery services to learn about the benefits of switching to SAP S/4HANA Cloud. Get advice for every phase of your journey to SAP S/4HANA Cloud; discovery, design, realization, and go-live.
Learn more:
SAP Leonardo - Digital Innovation
Develop your enterprise IoT strategy via discovery and roadmap services. Get expert enablement on SAP Leonardo Application Enablement Proof of Concept Receive structured guidance and enablement on SAP Solutions extension scenarios with hands on home works Evaluate and mobilize SAP Fiori Cloud with lean proof of concept
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Hybrid adoption using Integration
Drive Hybrid adoption and consumption of business processes on SuccessFactors, Hybris*, Concur and other cloud solutions*. Receive planning, configuration and quarterly adoption guidance based on SAP's fit to standard Integration best practices using SAP Cloud Platform Integration and other middleware platforms*
*in restricted mode
Learn more:
Pirelli: On the Way Towards Digital Transformation with the Help of SAP Digital Business Services
“We are happy to be in this program, we suggest it to other customers, too.”
"SAP Enterprise Support provided valuable insight, guidance, and support throughout the innovation journey and implementation of new features. Thanks to SAP's recommendations, we've gained greater autonomy in managing our HR solution."
- Mario Calabrò, HR System Manager, Pirelli & C. S.p.A.
Intelligent Suite
SAP S/4HANA Cloud
- Use discovery services to learn about the benefits of switching to SAP S/4HANA Cloud
- Get advice for every phase of your journey to SAP S/4HANA Cloud – discovery, design, realization, and go-live
SAP S/4HANA On Premise
- Get guidance during the explore and prepare phases of your SAP S/4HANA journey
- Hands-on experience via SAP S/4HANA sandbox conversion from a technical perspective
- Enablement on best practices during the deploy phase by leveraging the SAP Activate methodology, e.g. covering cut-over plan and downtime optimization best practices
SAP Intelligent Technologies & Platform
SAP Cloud Platform
- SAP Fiori Cloud project including hands-on exercises and best practice
- SAP SaaS solutions side by side extension, e.g. SAP SuccessFactors, SAP Cloud for Customer and SAP S/4HANA Cloud
- Integration best practices for SAP SuccessFactors and SAP C/4HANA, fit-to-standard interfaces through SCPI and end-to-end integration configuration for selected scenarios using SCPI
SAP Leonardo
- Set Your Focus sub work-stream will help you to understand important aspects of SAP intelligent technologies, investment use cases and adoption plans
- SAP Leonardo Application Enablement (IoT) and Predictive Maintenance customers will receive enablement and hands-on experience on predefined use cases
- Machine Learning work-stream will guide customers to identify ML scenarios and get technical enablement and guidance on identified use cases
- SAP Analytics Cloud solution awareness and its capabilities with hands-on exercises
SAP Digital Assistant
- Get an overview and roadmap on SAP Digital Assistant strategy
- Technical enablement on standard use cases with hands-on exercises focusing on topic such as SAP Conversational AI (SAP Recast) and SAP CoPilot
Enterprise Support Cross Topics
Business Process Reality Check
- Highlighting the improvement potential in working capital, automation rates, reduce transactional backlog and get rid of non-standard order type areas based on the measurements in your SAP solution and an overview of possible steps for moving forward with the results
- Getting help for creating a successful business process improvement strategy and building your respective roadmap
New Way of SAP CQC Business Process Operations Delivery
- Selecting one high-level goal and business/value driver as the focus area
- Activating Business Process Improvement suite tools based on the selected focus area
- Understanding how you can use the tools for analyzing, tracking and controlling improvements
- Leveraging expert guidance and being enabled via SAP best practices
Automatic Pattern Recognition Functionality
- Getting guidance on the new analytical function for the Business Process Analytics tool
- Accelerating root cause analysis on large result lists with automatically detected patterns in the collected data
- Receiving guidance from SAP experts with a hands-on experience sharing
Customer Success Story
Find out how LuLu Group International is embarking on its intelligent enterprise journey by leveraging SAP S/4HANA and SAP Enterprise Support as well as innovative programs like the SAP Enterprise Support Advisory Council.