Expert-guided implementation (EGI), powered by SAP Enterprise Support Academy, is a multi-day remote session where participants learn how to complete a defined activity with experienced SAP service engineers. The sessions are two-fold. During the first 1-2 hours, an SAP expert explains the execution of the target activity step-by-step. Participants then execute the demonstrated steps within their own SAP environment, and if necessary, receive direct guidance and support from the SAP expert.

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