Latest News (Last 6 Months)

Automated generation of the pdf-based Support Insights Report (SIR) as a self-service. This is a game changer in customer support analytics. Generate your report automatically as a self-service and unlock deep insights into support value and solution performance. Empower your team to elevate customer satisfaction effortlessly.

For more information see this blog(opens in new tab). 

On-premise cases created by partner have been added to the cloud cases created by partners, so that now you can get a complete overview on the cases created by partner, their volume, priorities, quality and processing time.

For more information see this updated blog(opens in new tab).

New Onboarding section has been released as an additional section in Customer Insights reporting. It provides an overview of the systems onboarding status for (at the moment) SAP IBP solution (= software product) only. Other solutions / products will be added.  See this blog.

Please note: This section is not delivered visible by default due to a product restriction. User can add it using the “Personalization” button.

New subsection added to the Functional Usage section: “Business Value (Last Month)”.(opens in new tab) Now you can see additional details for the last month usage, like how your industry peer group is using the same SAP products and compare the intensity of your usage with your peer group. You can also visualize the business value affected by the functional usage.  Find more in this blog(opens in new tab).

The access for the S-users with authorization on the installation level has been approved. Now if an S-user has authorization for the installations of customer B but is assigned to a customer A (e.g. if a “head” account is managing all S-users), they get the access to SAP for Me reporting and are able to only see the authorizations from customer B. Previously they could not see any content due to the missing authorizations as only their assignment was proofed for the authorization access.

The Download PDF Report(opens in new tab) function allows you to generate customized PDF reports tailored to your specific needs using flexible filtering options.

This report delivers a comprehensive analysis of key performance indicators essential to SAP support cases, highlighting their importance in maintaining business continuity and quick issue resolution. With robust service level agreements, SAP support cases are crucial in ensuring and improving operational efficiency across different deployment scenarios.