Latest News (Last 6 Months)

The Download PDF Report function allows you to generate customized PDF reports tailored to your specific needs using flexible filtering options.

This report delivers a comprehensive analysis of key performance indicators essential to SAP support cases, highlighting their importance in maintaining business continuity and quick issue resolution. With robust service level agreements, SAP support cases are crucial in ensuring and improving operational efficiency across different deployment scenarios.

The visualization of the License Consumption History has been added to Customer Insights reporting which allows you to immediately see the consumption trend overall or for special products / solution areas. Visit this blog for more details.

Would you like to know which cloud cases have been created by your cloud partner and sent to SAP Support? Now you can get this transparency on cases created by partner, and you can filter and analyze them in Customer Insight reporting. For more details visit this blog.

Short focused How-to Trainings has been created for you. Just select the videos you are interested in and learn how to get the most out of the functionalities in the Customer Insights dashboard. The training list is being updated continuously, see this blog.

The June 30^th is the last day when SAP ES reporting cockpit is still available. Starting from July it will be completely replaced by the 'Customer Insights' reporting dashboard available in SAP for Me.

The graph for the Error Category 1 has been changed in the way that now it displays a history and trend for the different error categories during a selected period.

The Corporate structure can now be displayed in the Account Search / Customer filter. The Corporate structure is marked bold and if you have authorization for the corporate structure, you can select the whole corporate structure or just some accounts from it.

New Availability threshold of 95,0% added on request of private cloud customers to the threshold filter in the Availability section. Reason: This use case is valid for all ECS customers which are currently at 5407 customerbase with YOY growth at 12%.   The non-production SLA for all customers, if not most, ECS contracts is 95.00%.  This should be an option on the report.  Right now, this report only considers Production SLAs.

When cases table is exported into excel the case numbers are now displayed without the leading "0000" in the export file.