Try SAP’s built-in support and talk to SAP CoPilot directly
Advanced search is one of the key functions that allow users to interact with the digital assistant by simply typing or talking to SAP CoPilot directly. The digital assistant offers the ability to execute key word searches for the current product exclusively or now more broadly for product independent content. The top results are sourced from different information providers such as help.sap.com. The information that you need can be found quickly with the ability to filter the search results by four new document types; SAP Community questions, product documentation, SAP Enable Now and SAP Knowledge Base Articles. Note: SAP's built-in support is currently available for SAP S/4HANA Cloud and SAP Integrated Business Planning.
Try schedule a manager for high priority incidents
November 18th 2019, the pilot phase of SAP's new schedule a manager service for high priority incidents goes live offering an easy way to book a phone call with an SAP Product Support manager from the related product area, to discuss details of your high priority support incident. Using the new schedule a manager service for high priority incidents, customers will experience a more enhanced communication with SAP's Product Support management to help solve their issues and prevent potential service exceptions. During the pilot phase there will be limited availability of product areas. More details on what qualifies your incident for this specific service, and the product areas that are part of the pilot are provided on SAP Support Portal.
SAP Notes and SAP Knowledge Base Articles now available in Chinese, Spanish and French
SAP offers automatic translation for SAP Notes and SAP Knowledge Base Articles (KBAs) in SAP ONE Support Launchpad. Customers get fast, machine-generated translations at the click of a button in their preferred language and at no additional cost. Now, in addition to Japanese and Portuguese (Brazil), we have added machine translations for Chinese, Spanish and French.
Looking For New Features or Enhancements for S/4HANA Cloud?
Submit your ideas on new functionalities and vote on existing ones to improve S/4HANA Cloud on SAP Customer Influence. This is your way to influence SAP S/4HANA Cloud development decisions.
If you are looking for an enhancement or missing feature, check existing ideas first and vote on them to accelerate the processing time. If you don't find it, create a new idea and come back to check the status.
Incident Solution Matching for SAP S/4HANA Cloud Customers
SAP's AI-driven Incident Solution Matching further improves the support experience for SAP S/4HANA Cloud customers. This machine learning service automatically recommends solutions not only from SAP Notes and SAP Knowledge Base Articles (KBAs) but also from additional data sources – SAP Help, Roadmap Viewer and Fiori Apps Library when the incident is related to SAP S/4HANA Cloud product.
Experience an enhanced incident creation process enabled by SAP's new support assistant. The ‘support assistant' offers you a guided approach through a conversational user interface during the incident creation process on the SAP ONE Support Launchpad. Using tree structures, the optimized functionality helps you step through a series of questions and narrows down to the problem area, meanwhile recommending targeted solutions in real-time.