SAP Cloud Platform Integration is a technology used to integrate processes and data between SAP cloud applications, 3rd party applications and on-premise solutions. We can monitor this integration with Interface and Connection Monitoring and Exception Management by monitoring the iFlows inside SAP Cloud Platform Integration and create alerts in case of errors or performance problems.

For SAP Cloud Platform Integration, SAP Solution Manager can collect iFlows in error status as exceptions. SAP Solution Manager can also collect performance information directly from SAP Cloud Platform Integration. 

SAP Cloud Platform Integration is used as integration solution for several other SAP cloud solutions. Which iFlows are relevant to monitor depends on the cloud scenario that is integrated via SAP CPI. Please check the portal pages for the respective cloud solution (e.g. SAP C4C, Success Factors etc.)

Monitoring Template: Cloud (SAP Cloud Platform Integration)

Step 1: Configure Exception Management

After the basic configuration you now have to configure Exception Management, as the exceptions collected via Exception Management and stored in the central exception store are the basis for the Integration Monitoring data collection.

For SAP CPI you only have to configure Exception Management, if you want to be able to analyze the single exceptions in SAP Solution Manager. Some metrics available for SAP CPI do not require the Exception Management setup. Check the list of available metrics for details.

Configuration for HANA Cloud Integration

To access the Exception Management setup please go to transaction SOLMAN_SETUP → Application Operations → Exception Management 

1. In the step 'Define Scope' select the tab 'Cloud Services' and your SAP CPI system. If you didn't configure the system before make sure to select 'All Cloud Services' in the view drop-down. Click on 'Configure' or click 'Next' two times. You will enter the step 'Exception Configuration'.
2. Click 'Add / Configure Log Store'. Select 'SAP Cloud Platform Integration from HCI'. Select the correct end-point for the SAP CPI cloud service if you have more than one.
3. Select the fields for filtering for your log store. The following filter fields are available:
   • iFlow ID: Name of the Artifact ID for which you want to receive exceptions
   • Message: Filter on the error message
4. Maintain the filter values for the fields in the Filter Definition panel under the log stores table. You can also add, remove or change filter fields and values later on in the area. You can use different operators for your filter value. You can add more than one filter filed combination per log store. To add an additional filter field combination click on the button 'Add Filter' in the 'Configured Log Stores' panel.
5. You should not set up the monitoring for the exceptions in the Exception Management. If you activate the monitoring here, you will receive an alert (and if set up this way an email) for every single exception in the application log. Instead we will use Interface and Connection Monitoring to monitor the central exceptions store for exceptions.

Step 2: Configure Interface and Connection Monitoring

The last step is the configuration of Interface and Connection Monitoring. The Interface and Connection Monitoring setup can be accessed via SAP Solution Manager Configuration (SOLMAN_SETUP). 

Configuration for Monitoring Template: Cloud (SAP Cloud Platform Integration)

To access the Integration Monitoring setup please go to SAP Solution Manager Configuration (SOLMAN_SETUP) → Application Operations → Integration Monitoring → Interface and Connections.

Navigate to the step 'Define Scope'. You can create a new scenario for the SAP CPI monitoring or use an existing one. Make sure the on premise system for the SAP CPI scenario and the Cloud Service created for SAP CPI is part of the Interface and Connection Monitoring scenario.

Create the Interface Channel:

1. Select the scenario and click 'Next'
2. In step 'Preparation' perform all relevant manual activities and run all automatic activities.
3. In step 'Configuration' click the 'Add' button.
   • Channel Name: Enter a meaning full name (max. 30 characters)
   • Type: Select 'Cloud'
   • Monitoring Template: Select 'Cloud (SAP Cloud Platform Integration)'
   • Description: Enter a description for the channel
4. Click Next.
5. Source type:
   • If the source system is the on premise system, please select 'Technical System'
   • If the source system is the SAP CPI system please select 'External Service'
6. Source: Select the on premise system resp. the SAP CPI Cloud Service from the drop-down list
7. Target Type:
   • If the target system is the on premise system, please select 'Technical System'
   • If the target system is the SAP CPI system please select 'External Service'
8. Target: Select the on premise system resp. the SAP CPI Cloud Service from the drop-down list
9. The measuring point is selected automatically
10. If more than one client are connected for the on premise system please select the correct client for the monitoring
11. Click Next.
12. Click Finish.

Maintain the Interface:

1. Select the interface channel you created
2. On the 'Interfaces' tab click the 'Add' button.
3. Provide the following information:
   • Interface name: Enter a name for the interface
   • Endpoint ID (mandatory): Select the end point created for the SAP CPI cloud service
   • IFlow ID (mandatory): Enter the name if the IFlow you want to retrieve exceptions for. You can use '*' to collect all exceptions

Select Metrics: 

1. On the tab 'Metrics' select the metrics you want to monitor SAP CPI Metrics
2. Save your interface channel by clicking on the 'Save' button.   

You can maintain attributes as described in the Interface and Connection Monitoring Setup on the tab 'Attributes'.

Thresholds and the collection schedule are maintained in the next step of the guided procedure. Once you have maintained all your channels, click 'Next' in the main guided procedure to move to the step 'Activation'.

Maintain Thresholds and Schedule:

1. Select the Alert for the interface channel (the alert is the line with the red flash icon next to it)
   • On alert level you can maintain notification and incident message creation
   • Do not remove the flag for 'Do not Group Individual Occurrences' as this flag ensures that an alert each time new exceptions are found during a data collection interval
2. Select the Metrics
   • Do not change the data collector type or data collector name on the tab 'Data Collection' as the monitor will not work anymore if this is changed.
   • Do not change the threshold if it is set to 'Already Rated'.
3. Click 'Apply and Activate' → <Choose one option> to activate the monitoring

If not active you can also activate the reporting for the channels by checking the box in the column 'Reporting'. This way you can see a history of the number of exceptions that happened and also place the metric on the OCC Dashboard in Focused Insights.