Troubleshooting for SAP S/4HANA Cloud Setup

This page gives you some hints when you get an error or run into a problem for the communication scenario SAP_COM_0527 via the SAP Focused Run Reverse Proxy in SAP Cloud ALM. 

The troubleshooting on the page can be used for the products:

  • SAP S/4HANA Cloud
  • SAP Marketing Cloud
  • SAP Integrated Business Planning for Supply Chain

Cross-check the value provided in the "Path" field in the communication arrangements "Outbound Services".
Make sure only the URL suffix is be provided, e.g.,
/api/frunrevproxy/v1/XXX111_Validation_Testnetwork/sap/frun/

Cross-check the value provided in the "Path" field in the communication arrangements "Outbound Services".
Make sure the URL suffix contains the final slash e.g.,
/api/frunrevproxy/v1/XXX111_Validation_Testnetwork/sap/frun/

In case you operate multiple SAP Cloud Connectors, verify the endpoint you created for the PROXY connection in the Landscape Management of SAP Cloud ALM.

  1. Go to "Administration" > "Landscape Management" in your SAP Cloud ALM launchpad
  2. Go to "Systems"
  3. Select your SAP Focused Run systems
  4. Go to "PROXY"
  5. Open the endpoint

Check the value in the field "Master Instance ID". The value should be the Master Instance ID of the cloud connector.

The Master Instance ID of the SAP Cloud Connectors can be found here:

Make sure that you assigned the PFCG role I_SAP_FRN_CNW_ACCESS to the technical user in your SAP Focused Run system.

Make sure that you assigned the PFCG role SAP_FRN_AIM_EXTPUSH to the technical user in your SAP Focused Run system

Perform the connection check for the endpoint in SAP CLoud ALM

  1. Go to "Administration" > "Landscape Management" in your SAP Cloud ALM launchpad
  2. Go to "Systems"
  3. Select your SAP Focused Run systems
  4. Go to "PROXY"
  5. Click the "Ping Connection" button for the endpoint you want to check

If you see the status:
503 Service Unavailable: "There is no SAP Cloud Connector (SCC) connected to your subaccount. ..."

  1. Go to SAP BTP Cockpit and navigate to the subaccount for your SAP Cloud ALM tenant
  2. Navigate to "Connectivity" > "Cloud Connectors"
  3. Check whether your SAP Cloud Connector is online and operational
  4. If not please make sure it is running and configured correctly

The service was deleted from Cloud Service Management after the Communication Arrangement was created. Please delete the Communication Arrangement in the managed cloud service as well. 

If you still want to monitor the managed cloud service, please create the Communication Arrangement again. 

Make sure that you use the correct communication system for SAP Cloud ALM. The SAP Cloud ALM you are connecting to must be the one where you maintained the SAP Focused Run reverse proxy endpoint.