SAP SuccessFactors

How you can contact us:

Technical Assistance

Request product support from SAP
Non-Technical Assistance

Request non-product support or provide feedback on SAP Support Portal site

SAP SuccessFactors

SAP SuccessFactors HCM Suite is SAP's SaaS human resources solution. It offers a variety of applications from Core HR applications like Employee Central or Employee Central Payroll, as well as Talent Management covering for example the Recruiting and Onboarding. You can integrate SAP SuccessFactors with your on-premise system, either via SAP Cloud Platform Integration, via SAP PI, or file download/upload.

Technical Prerequisites

To use the monitoring category SAP SuccessFactors Messages you need at least SAP Focused Run 3.0 FP03

The integration between SAP SuccessFactors and the on-premise SAP HCM system is usually done using the Business Integration Builder (BIB).

Note: In the past, the integration was done using the SFIHCM add-on which had it's own error log stores in the ABAP system. This integration and hence these log stores are not relevant anymore for the integration with the current SAP SuccessFactors version.

Connect SAP SuccessFactors

Perform the step described on the page below to connect SAP SuccessFactors to SAP Focused Run:

Setup SAP SuccessFactors

Advanced Integration Monitoring Setup

Available Monitoring Categories

For SAP SuccessFactors different monitoring categories are available.

SAP SuccessFactors Data Replication Monitor: Collects exceptions from the Data Replication Monitor. This category is configured on the SuccessFactors cloud service.
SAP SuccessFactors Middleware Integration: Collects exceptions from the Execution Manager for middleware integrations via the OData API. This category is configured on the SuccessFactors cloud service.
SAP SuccessFactors Scheduled Job: Collects job exceptions from the Execution Management. This category is configured on the SuccessFactors cloud service.
SAP SuccessFactors Integration Center: Collects exceptions from the Execution Management for direct integrations executed via the Integration Center. This category is configured on the SuccessFactors cloud service.
SAP SuccessFactors Smart Suite: Collects exceptions from the Execution Management for Smart Suite exceptions. This category is configured on the SuccessFactors cloud service.
SAP SuccessFactors Messages: Collects messages in SAP SuccessFactors for the scenarios
- Bank master Integration With S/4HANA Cloud
- Company Code replication with S/4HANA Cloud
- Workforce replication with MDI
- Cost Center Replication from MDI

For monitoring of errors and warnings happening during the integration on the on-premise side, please use:

ABAP Application Log on the ABAP on-premise system.

The following monitoring categories are deprecated and should only be used as long as you still use the SFIHCM integration add-on in your on-premise system. Please note, even if you don't use the add-on anymore, they might still show up for your SAP HCM system in AIM if you used the SFIHCM add-on in the past and it is still installed on the SAP HCM system:

HCM Employee Errors
HCM Compensation Errors
HCM OnBoarding Errors
HCM Recruiting Errors
HCM Variable Pay Errors

Available Filter Options

SuccessFactors Integration using BIB writes errors in the ABAP Application Log. Hence you have to select at least the Object and the Subobject. Use the monitoring category 'ABAP Application Log' on the on-premise system. Please use the following filter parameters to collect the correct application logs:

Replication Area	Object	Sub-Object
Combined employee master data and organizational assignments replication from Employee Central to SAP ERP HCM	ECPAO_IN	GEN for generic messages EE for employee master data VERBOSE for the Verbose message log
Employee master data replication from Employee Central to SAP ERP HCM	PAOC_SFI_PA	EE for employee master data
Organizational data or organizational objects replication from Employee Central to SAP ERP HCM and S/4HANA	PAOC_SFI_OM	REPL_REQ_PROCESSING for the log created by the replication REPL_REQ_PROXY for the log created when processing the inbound message
Employee time data replication from Employee Central to SAP ERP HCM	PAOC_SFI_PA	EE_TIME
Replication of employee data from SAP ERP HCM to Employee Central in a Side-by-side scenario (SAP ERP HCM and EC are used both simultaneously)	ECPAO	ECPAO ECPAO_KEYVALUE ECPAO_MANAGER ECPAO_METADATA ECPAO_OM

For the categories collected from the SAP SuccessFactors cloud service, you can collect all exceptions or filter them using the following parameters:

SAP SuccessFactors Data Replication Monitor

ReplicationContent Type: Content type (e.g. 'Employee Absence Data')
Replication Target System: Target System (e.g. SAP HCM system)

SAP SuccessFactors Middleware Integration

Event Description: Description of the error event
Event Name: Name of the event
Module Name: Name of SuccessFactors Module
Process Name: The name of the process to be monitored (must be part of the selected log store/process type)
User ID: The user running the process

SAP SuccessFactors Scheduled Jobs

Event Description: Description of the error event
Event Name: Name of the event
Module Name: Name of SuccessFactors Module
Process Name: The name of the process to be monitored (must be part of the selected log store/process type)
User ID: The user running the process

SAP SuccessFactors Integration Center

Event Description: Description of the error event
Event Name: Name of the event
Module Name: Name of SuccessFactors Module
Process Name: The name of the process to be monitored (must be part of the selected log store/process type)
User ID: The user running the process

SAP SuccessFactors Smart Suite

Event Description: Description of the error event
Event Name: Name of the event
Module Name: Name of SuccessFactors Module
Process Name: The name of the process to be monitored (must be part of the selected log store/process type)
User ID: The user running the process

SAP SuccessFactors Messages

Status: The status of the message
Status Group: The status group of the message, please select the relevant statuses from the input help

Available Metrics

For SAP SuccessFactors the following metrics are available:

SAP SuccessFactors Data Replication Monitor

SuccessFactors Data Replication Monitor exceptions: Indicates that new exceptions were collected during the last data collection interval

SAP SuccessFactors Middleware Integration

SuccessFactors Integration exceptions: Indicates that new exceptions were collected during the last data collection interval

SAP SuccessFactors Scheduled Job

SuccessFactors Scheduled Jobs exceptions: Indicates that new exceptions were collected during the last data collection interval

SAP SuccessFactors Integration Center

SuccessFactors Simple Integration exceptions: Indicates that new exceptions were collected during the last data collection interval

SAP SuccessFactors Smart Suite

SuccessFactors Smart Suite exceptions: Indicates that new exceptions were collected during the last data collection interval

SAP SuccessFactors Messages

Erroneous Messages detected: SAP SuccessFactors messages in error state have been detected
SAP SuccessFactors Messages issues for longer than N minutes: SAP SuccessFactors messages in error state for longer that N minutes

Error for the replication on the on-premise systems can be collected with the metric 'ABAP Application Log exceptions' for the category ABAP Application Log.

Supported Scenarios for Message Monitoring

The following scenarios are supported for the monitoring category "SAP SuccessFactors Messages" with SAP Focused Run 3.0 FP03

Bank master Integration With S/4HANA Cloud
Company Code replication with S/4HANA Cloud
Workforce replication with MDI
Cost Center Replication from MDI

Please note: To collect messages in SAP SuccessFactors the supported scenarios have to be configured in SAP SuccessFactors as described here.