Public cloud service offerings are usually Software-as-a-Service (SaaS) solutions. This means that customers only have access to the service but not to the underlying infrastructure. Hence, the usual way to connect on-premise managed systems to Focused Run does not apply to cloud services.

However, to be able to monitor exceptions and performance in cloud services they need to be connected to Focused Run. This connection is created using the customer and cloud service specific root URL and an end-point definition, which allows Focused Run to receive information from the cloud service.

The first step is to import the SSL certificate into Focused Run. This is valid for all cloud services.

Import Cloud SSL certificate into STRUST

Export Certificate from Browser: 

1. Open the cloud service URL in your web browser.
2. Click on the padlock next to the Cloud Service URL (within the address input field).
3. When using Firefox, click on ‘Show Connection details', ‘More Information', 'View Certificate' and select the ‘Details' tab.
4. When using Microsoft IExplorer, click on ‘View Certificate' and select the 'Certificate Path' tab.
5. When using Google Chrome, click on ‘Certificate' and select the 'Certificate Path' tab.
6. In the displayed certificate hierarchy select the Certification Authority (CA) certificate you plan to trust.
7. When using Firefox, press ‘Export…'.
8. When using Microsoft IExplorer or Google Chrome, press ‘View Certificate' and in the displayed pop-up navigate to the ‘Details' tab, to press ‘Copy to File…'.
9. Select an export format you would like to use and that is supported by STRUST transaction, and export the certificate.

Import Certificate into Focused Run:

1. Now, log on to Focused Run and go to transaction STRUST.
2. Switch to Edit.
3. Double click on entry 'SSL client SSL Client (Anonymous)'.
4. Import the previously exported CA certificate, by pressing – within section ‘Certificate' – the icon ‘Import Certificate'.
5. Press ‘Add to Certificate List'.
6. Finally ‘Save' this modification. 

For a successful SSL handshake, please make sure the following parameter are set in the SAP Focused Run system:

• icm/HTTPS/client_sni_enabled = TRUE
• ssl/client_sni_enabled = TRUE

Additionally you have to perform certain preparations in the cloud service to enable Focused Run to connect to the cloud service.   

After gathering all necessary information and creating the necessary connection point or users in the cloud service, you can now create the cloud service in Focused Run.

1. Call transaction FRUN
2. Select 'Advanced Integration Monitoring' → Cloud Service Management
3. Click the 'Add' button
4. Select the Cloud Service Type.
5. The other input fields in the section 'Definition' depend on the cloud service type, see the details below
6. In the section 'Identification' you have to enter the following:
   • Customer Network: the isolated network for which this cloud service should be visible
   • Extended Service ID: the extended SID uniquely identifies the cloud service in LMDB and can be between 3 and 8 characters long

The second step is to create the end-point for the cloud service. The end-point is used to actually connect to the cloud service with user and password. Most cloud services use HTTP end-points.

1. Click on the extended service ID of the cloud service 
2. Click the 'Add' button on the 'HTTP ENDPOINTS' tab.
3. Enter the following information:
   • Section 'Global':
     • Description: A meaningful description
   • Section 'Authentication':
     • The information needed here depends on the cloud service type, please refer to the details below
   • Section 'Proxy':
     • If necessary add proxy information to connect to the cloud service

To be able to monitor interfaces of an on-premise system you first have to add it to Interface & Cloud Monitoring and select the monitoring categories you want to monitor for the system. 

1. Open the Advanced Integration Monitoring Application by clicking on the 'Integration & Cloud Monitoring' tile in transaction FRUN
2. Click on the pinwheel in the upper right corner of the 'Integration & Cloud Monitoring' application
3. In the configuration panel expand the 'Cloud Services' tray and click on the pen icon in the upper right corner. This will open the 'Configuration for Cloud Services' view.
4. If your system is not on the list yet, click the 'Add' button to add it. If it is on the list, click on the system ID of the system. 

In the next step, you see all monitoring categories which are available for the system, depending on the system type and the installed software components. Some recommended standard monitoring categories are preselected.

Select the monitoring categories in scope.

After selecting your monitoring categories you have to maintain filters to define what exactly you want to monitor. Some monitoring categories come with standard filters that usually just select all items of this monitoring category. SAP Focused Run can handle this high amount of monitoring data, so you can stick to this standard filters. Or you can set up filters of your own. You can create more than one filter for a monitoring category.

The setup of the filters for the monitoring categories only makes sure that the data is collected, however, alerts are not created automatically. To create alerts and notifications you have to create an alert individually. If you didn't use specific filters in the setup before, but rather opted to collect all data, you have to create filters for the alerts.

1. Click on the 'New Alert' button in the upper right corner of the alerts table. A new panel will appear below the table for you to enter the alert information
2. Select the monitoring category
3. Select the metric name. The available metrics depend on the monitoring category.
4. Enter a name for the alert
5. Enter a name for the filter

In the next sub-step, you have to maintain the filter. The filter values are the same as described above. For some metrics, you have to maintain metric parameters. Find details below in the overview of the available metrics.

In the last sub-step you have to activate the alert:

1. Check the checkbox next to 'Active'
2. You can adjust the calculation frequency and the severity
3. Available threshold types depend on the metric selected. If the threshold type allows it you can adjust the threshold value which triggers the alert.
4. Select the notification variant and the outbound connector variant from the drop-down list.

For single exceptions, the threshold type is always 'Already Rated'. This means depending on the calculation frequency the number of exceptions is checked and an alert is created if this number is bigger than 0. If you want to reduce the number of alert for these metrics, you could increase the value for the calculation frequency to increase the time between checks.