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SAP Cloud ALM for Operations

SAP Cloud ALM for Operations

SAP Cloud ALM for Operations

Key Features:

  • Features, functions and processes for operating your cloud centric solution landscapes.
  • Having a central entry point to operate your complete SAP landscape running on different technologies.

Learn more from the overview presentation (PDF) and the What's new in Q3/2022 (PDF). For the strategic overview on all of SAP's operations platforms, check out the whitepaper on "Operations of cloud-centric and hybrid SAP solution landscapes".

For further details, please check the SAP Cloud ALM for Operations - Expert Portal.

Register to the SAP Cloud ALM Quarterly Updates to learn about about new functionality in SAP Cloud ALM.

SAP Cloud ALM for Operations Overview

This video gives you an overall impression, how SAP Cloud ALM for operations can help you in minimizing operations costs and maximizing operations efficiency by giving you full transparency of your cloud solutions in a simplified and visualized way.

Please find more videos on SAP Cloud ALM for Operations on the official SAP Services and Support YouTube Channel.

Value Proposition

Ensure business continuity in your SAP landscape by monitoring and alerting - Increase operations efficiency by automating operational tasks - Avoid anomalies by proactive problem prediction.

  • SAP Cloud ALM for operations empowers customers to understand the health of SAP business solutions:

    • Provides full stack monitoring and alerting covering business processes, integration, users, applications, and the health of cloud services and systems​

    • Acts as collaboration platform between LOB and IT​

    • Allows to conduct root cause analysis on technical as well as on business process level​

  • SAP Cloud ALM for operations enables customers to increase operations efficiency by automating corrective actions as well as regular operations tasks​

  • SAP Cloud ALM for operations helps to predict anomalies in business process and application operations by event correlation and learning out of the collected data (AIOps)​

  • SAP Cloud ALM for operations provides transparency regarding availability of business services including business downtimes, business events and business SLA's

Functional Scope

Core Capabilities

Business Process Monitoring

  • Provides transparency on end-to-end business processes within a distributed and hybrid solution landscape
  • Ensures smooth business operations without disruptions and increases the business process execution quality and performance
  • Monitors processes' health and detect anomalies during process execution including drill down in business documents
  • Alerts users directly on process disruptions and offers automated problem resolution via built-in operation flows
  • Delivers pre-defined process content including auto-discovery of relevant metrics to be switched on

Integration & Exception Monitoring

  • End-to-End monitoring by correlating single messages to end-to-end message flows across cloud services and systems
  • Monitoring of integration related exceptions
  • Support of peer-to-peer interfaces  as well as orchestrated integration
  • Closes gap between business and IT during problem resolution process (technical issue vs. business issue) by:
    • Alerting to notify responsible persons in business and IT about discovered integration related problems
    • Search and track single messages based on exposed business context attributes e.g. order numbers
    • Operations Automation to trigger operation flows context sensitively for automated correction of problems 

Real User Monitoring

  • Real User Monitoring provides transparency regarding performance as experienced by end users as well as the utilization of business functionality
  • Performance data is measured at frontend and server side to identify of root cause of performance problems (frontend, network, cloud service and/or on-prem system)
  • Utilization of SAP Passport technology allows to correlate performance data measured at frontend, cloud service and/or system side

Synthetic User Monitoring

  • Synthetic User Monitoring monitoring is based on scenario that reproduce typical end user access to a web application to monitor
  • As the scenarios are based custom Selenium IDE scripts, most of the web applications are supported.
  • Proactive detection: Scenarios are regularly executed on Selenium remote webdriver infrastructures. This 24/7 monitoring enables you to detect performance and availability issues early, potentially before the end-users face them.
  • Factual metrics: monitoring relies on the same scenarios being re-executed. This allows you to monitor the evolution of the performance and availability based on comparable metrics.

Job & Automation Monitoring

  • Job & Automation Monitoring ensures business operations without disruptions and increases the business process execution quality and performance:
    • by monitoring job executions health and detection of anomalies during job execution
    • by directly alerting both business and IT users on disruptions and exceptions
    • by providing details at job execution level to enable fact based root cause analysis
    • by reducing configuration effort by making use of historical execution information
  • Job & Automation Monitoring is planned to be enhanced with operation flows to trigger corrective actions e.g. job restarts and job & automation analytics to enable trend analysis based on historical data

Health Monitoring

  • Visualizes the health of cloud services and systems to identify service disruptions or degradations​
  • Allows to execute application health checks for SAP cloud services to check status of persistency, jobs, connectivity, …​

  • Supports health checks for customer built cloud services and on-prem systems including trends and usage metrics​

  • ​Provides embedded analytics to identify the root cause of discovered problem​
  • Health Monitoring is planned to be enhanced with embedded alerting including pre-defined operation flows to trigger corrective actions e.g. service restarts​

 

Business Service Management

  • Business service as collection of technical services (cloud service tenants or system clients) to represent business functionality
  • Definition of customer specific maintenance events at business service level
  • Propagation of externally communicated maintenance, disruptions or degradation events e.g. as exposed by Cloud Availability Center from technical services to business services as resulting business up/down times
  • Definition of service times based on service level agreements/ service contracts on business service level -> Measurement of actual availabilities at technical service level and consolidation to business service level -> Calculation of compliance to defined SLA's on business service level
  • IT related events e.g. maintenance notification defined at business service level will be cascaded down to technical service level e.g. users of involved technical services will receive maintenance notification

Intelligent Event Processing

  • Intelligent and unified processing of events coming from SAP Cloud ALM, other SAP sources or 3rd party senders (inbound unification)
  • Centralized and simplified configuration for event handling and routing rules (outbound unification) e.g. usage of same communication rules for alerting & business service management
  • Handling of events independently from Monitoring & Alerting, Event management focuses on Application & Business Process Operations events
  • Provides foundation of intelligent correlation of events coming from different sources e.g. correlation of manually generated with automatically generated alert

Operations Automation

  • The Operations Automation service in SAP Cloud ALM for Operations allows to orchestrate and automate standard operations and error handling procedures related to the operations of cloud and hybrid landscapes.
  • The Operations Automation service integrates with SAP Workflow Management, SAP intelligent Robotic Process Automation, and SAP Automation Pilot

Customers Feedback

Benefits

  • Support for customers with cloud centric solution landscapes with an out-of-the-box, cloud native solution
  • Central entry point to operate your complete SAP landscape running on different technologies
  • Fast onboarding of your operations team
  • SAP Cloud ALM for operations gives customers the power to detect problems including automated alert management
  • Customers are empowered to understand the health of their solution and the efficiency of their operation
  • Provides end-to-end transparency for users, integration, applications, and business processes
  • Detect anomalies, and enables both LoB and IT users to identify disruptions and react to them
  • Intelligent and centralized configuration and processing of events from SAP Cloud ALM for operations.
  • Transparency regarding availability of business services including business downtimes, business events and business SLA's.