• Business Process Monitoring (PDF)

Business Process Monitoring

• Provides transparency on end-to-end business processes within a distributed and hybrid solution landscape
• Ensures smooth business operations without disruptions and increases the business process execution quality and performance
• Monitors processes' health and detect anomalies during process execution including drill down in business documents
• Alerts users directly on process disruptions and offers automated problem resolution via built-in operation flows
• Delivers pre-defined process content including auto-discovery of relevant metrics to be switched on

• Integration & Exception Monitoring (PDF)

Integration & Exception Monitoring

• End-to-End monitoring by correlating single messages to end-to-end message flows across cloud services and systems
• Monitoring of integration related exceptions
• Support of peer-to-peer interfaces  as well as orchestrated integration
• Closes gap between business and IT during problem resolution process (technical issue vs. business issue) by:
  • Alerting to notify responsible persons in business and IT about discovered integration related problems
  • Search and track single messages based on exposed business context attributes e.g. order numbers
  • Operation automation to trigger operation flows context sensitively for automated correction of problems 

• Job & Automation Monitoring (PDF)

Job & Automation Monitoring

• Job & Automation Monitoring ensures business operations without disruptions and increases the business process execution quality and performance:
  • by monitoring job executions health and detection of anomalies during job execution
  • by directly alerting both business and IT users on disruptions and exceptions
  • by providing details at job execution level to enable fact based root cause analysis
  • by reducing configuration effort by making use of historical execution information
• Job & Automation Monitoring is planned to be enhanced with operation flows to trigger corrective actions e.g. job restarts and job & automation analytics to enable trend analysis based on historical data

• Real User & Performance Monitoring (PDF)

Real User & Performance Monitoring

• Real User & Performance Monitoring provides transparency regarding performance as experienced by end users as well as the utilization of business functionality
• Performance data is measured at frontend and server side to identify of root cause of performance problems (frontend, network, cloud service and/or on-prem system)
• Utilization of SAP Passport technology allows to correlate performance data measured at frontend, cloud service and/or system side

• Business Service Management (PDF)

Business Service Management

• Business service as collection of technical services (cloud service tenants or system clients) to represent business functionality
• Definition of customer specific maintenance events at business service level
• Propagation of externally communicated maintenance, disruptions or degradation events e.g. as exposed by Cloud Availability Center from technical services to business services as resulting business up/down times
• Definition of service times based on service level agreements/ service contracts on business service level -> Measurement of actual availabilities at technical service level and consolidation to business service level -> Calculation of compliance to defined SLA's on business service level
• IT related events e.g. maintenance notification defined at business service level will be cascaded down to technical service level e.g. users of involved technical services will receive maintenance notification

• Intelligent Event Processing (PDF)

Intelligent Event Processing

• Intelligent and unified processing of events coming from SAP Cloud ALM, other SAP sources or 3rd party senders (inbound unification)
• Centralized and simplified configuration for event handling and routing rules (outbound unification) e.g. usage of same communication rules for alerting & business service management
• Handling of events independently from Monitoring & Alerting, Event management focuses on Application & Business Process Operation events
• Provides foundation of intelligent correlation of events coming from different sources e.g. correlation of manually generated with automatically generated alert